I- Hi XXX, Good afternoon.

n. Just wanted to share an instance, I was checking vacant clean rooms yesterday and I saw that the room is
cleaned properly but the TCM setup was not done appropriately

N– so it can lead to guest complaints like items from the TCM tray are missing or the tray is not clean.

T– so I thought we must have a session on TCM area setup

R- We will be knowing the process and also practicing it. This session will take 20 mins.

O– By the end of this session you will be able to demonstrate’ How to set up the TCM area setup’

Task Analysis for One-on-One Training for TCM area setup

Procedure ( 1) Question ( 3) Standard (2)

1 Set the maids trolly with all the
amenities required for the task.
2 come to the TCM setup area and
check that if 2 glass tumblers 2 coffee
mugs are present with an electric
kettle and a TCM tray
3 Empty the tray and clean it with a
duster
Clean the kettle and wipe the
platform with a duster.
4 Place tea, coffee, creamer and sugar
sachets in the tray according to their
placement
5 Replace the used water tumbler and
coffee mugs with the clean and wiped
ones
6 Place 4 stirrers (2 in each mug)
7 Make sure that the kettle is clean,
smells fresh and is working. The
What all amenities should be there in the
trolly.
Why should there be 2 coffee mugs and 2
water tumblers
Why the tray, mug, tumbler should be cleaned
How many sachets of each must be there
Where to clean the coffee mugs and water
tumblers
Why 4 stirrers
Why should the switch be off
Why the kettle must me clean
Stack all the tea, coffee, creamer, sugar
sachets with stirrers in the trolley.
There must be an extra set of coffee mugs
and water tumbler for extra use.
For hygiene and sanitization purpose
2 tetly ginger tea,2 tea bags,2 coffee,4 sugar
sachets,4 creamers,4 sugar free
Take the coffee mug, water tumbler, kettle to
the pantry area to clean them and place a
clean set in the room.
2 for each mug for easy usage
The switch must be off so that a short circuit
doesn’t happen.
 switch is off.

Beginning Middle End

Demo 1.

Procedure ( 1) Question ( 3) Standard (2)

Set the maids trolly with all the What all amenities should be there in the Stack all the tea, coffee, creamer, sugar
1
amenities required for the task. trolly. sachets with stirrers in the trolley.
come to the TCM setup area and Why should there be 2 coffee mugs and 2
check that if 2 glass tumblers 2 coffee water tumblers There must be an extra set of coffee mugs
2
mugs are present with an electric and water tumbler for extra use.
kettle and a TCM tray
Empty the tray and clean it with a
duster
3 Why the tray, mug, tumbler should be cleaned For hygiene and sanitization purpose
Clean the kettle and wipe the
platform with a duster.
Place tea, coffee, creamer and sugar Why should the switch be off The switch must be off so that a short circuit
4 sachets in the tray according to their Why the kettle must me clean doesn’t happen.
placement

1. What amenities do you require for TCM tray?

2. How many coffee mugs should be there?
3. Which chemical should be used to clean the TCM area?
4. Which duster must be used to clean the surface of the TCM area and for the glassware and crockery?

Speech 1- Now may request to, please start from the beginning and finish till I have done
Practice 1

Keep on Encouraging ( Don’t stop and correct trainees mistakes)

__________________________________________________________( Half)

Demo 2____________________________________________________

Make sure the chemical is sprayed on the

5 Spray R2 on the duster
Start wiping the phone from mouth
6 piece to wire and then instrument by
pressing the key pads from right hand
7 Plug in and check the telephone
working properly
Why should we spray chemical on the Duster?
How should you wipe the telephone
Why should you check the telephone?
duster and not on the instrument directly as it
may spoil the circuit of the phone
Ensure the wiping is happening in one
direction to avoid touching the surface again
Ensure to plug in the phone and check if it is
working properly

1. Which chemical is used to clean the surface of the TCM?

2. Brand name of the amenities
3. Sequence of the amenities and placement

Speech 2 – Now do it from the stage you had stopped and do it till the end

Practice 2

Keep on Encouraging ( Don’t stop and correct trainees mistakes)

______________________________________________________________________________________________________________________
Speech 3 – Now I want to do the task from the beginning till the end, but before that I would like to ask you some questions

1. Why do we have a customised coffee mug

2. Why do we use wodden stirrer and not a teaspoon
3. Why do we keep glass then mugs and then the tray
4. Which material is the tray made up of
5. Which brand is the kettle

I have asked you so many questions , I am sure you will have some questions to ask ( Verbal check)

Practice 3

Keep on Encouraging ( Don’t stop and correct trainees mistakes)

______________________________________________________________________________________________________________________

May I ask you to compare the cleanliness quality of all three telephones?

So today we have learned how to clean telephone and in the next session we will learn TV cleaning

Thank you very much for you active participation. Have a good day