Train the trainer program

Title/ Chủ đề How to change an ashtray

Preparation of - 2 ashtray
materials and - A-round tray
equipment / Các tài - Clean tray cloth
liệu và thiết bị cân
chuẩn bị
Attention /Lưu
What How to change an ashtray
Về chủ đề gì
Interest Imagine that you and your friend came to the restaurant for dinner, but your
Điều thú vị group request a smoking table, the waitress escorting guests to the table,
the staff present an ashtray, there are a lot of cigarette filter in side ,the
ashtray it not well cleaning.
How would you feel if that you were the Guest?
Need Show our professional event in small points and get better feel from the
Tại sao cần guest
How Today, we will demonstrate “How to change an ash stray’’
Làm cách nào ” according to the approved Standards of Performance that have been
established in our hotel. Once we have completed this training, you will be
expected to consistently deliver the standards we have highlighted. So
please learn these standards carefully.
Breakdown / Chi tiết các bước

Steps / Các bước Standards / Tiêu chuẩn Question / Câu hỏi

1.Prepare equipment
2. Place the equipment on the
tray.
3. Approach the table.
Q: What equipment do we need
to prepare?
Q: Coffee powder
Q: What equipment should be
place on the tray?
Q: What is in the ashtray befor to
serve for thre guest
Q: How do we approach the
table?
 Ashtray must be clean and
dry.
 No chipped-cracked.
 A-round tray must be clean
and dry.
 Tray cloth is dry and clean.
 Coffee powder from grinder
coffee machine
 Ashtray
 Why we should have
some coffee powder in the
ashtray?
 Smile as you really mean it.
 Eye contact.


4. Change an ashtray. Q: How to change an ashtray?  Collect the dirty ashtray.

 Change a new one.
 ‘’Excuse me, Sir/Madam’’
5. Leave the table. Q: How do we leave the table?  Smile as you really mean it.