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Abstract
Employee’s work engagement and organizational commitment are factors influencing employee retention in the retail industry
particularly in Supermarket. This study utilized a descriptive comparative design and descriptive correlational design that
defined the relationship of the work engagement and organizational commitment of the employees. The study found that the
employees have a high level of work engagement regardless of their age, sex, length of service, and job level. However, there
is a significant difference found in employees’ level of work engagement in the variable of the length of service, and the
dimension of vigor. This shows that a high level of activity affects their performance whether they stayed shorter or longer in
the company. Also, a significant difference was found in the variable of job level, and the dimension of dedication. This means
that some employees’ position or level of job affects their motivation at work. Thus, no significant difference was found in the
other variables mentioned. Additionally, the study revealed that employees have a high organizational commitment regardless
of their age, sex, length of service, and job level. This result indicated that employees are more committed to their job. Also,
the commitment of employees shows that the company is aligned with their career goals which improve organizational
performance. Furthermore, it was found in the study that work engagement has a significant relationship with organizational
commitment. Employees' overall work engagement is correlated with their organizational commitment. Work engagement and
organizational commitment were found to be inextricably linked.
In addition, Esther et al., (2019), studied that affective variables (Drummond & Murphey-Reyes, 2017). The
commitment remains an essential factor in key purpose of correlational studies is to discover and then
outcomes such as work performance and productivity. possibly measure, relationships between two or more
Relevant to, Nazneen & Miralam, (2017) make clear variables (Salkind, 2013). It is a statistical procedure
that normative commitment reflects an individual's used to measure and describe the relationship or
sense of moral obligation to remain with the association between two variables (Drummond &
organization. In the study of Allen & Meyer, (1991), Reyes, 2017).
continuance commitment is the costs (i.e. friendships
with colleagues in the workplace, etc.), of leaving the Respondents and Sampling Technique
organization, therefore, an employee may not want to
leave the organization due to high costs of losing The respondents of the study were employees with at
organizational membership. least 6 months of experience in the selected
Supermarket in Cavite, Philippines. The study utilized
On the other hand, different studies were conducted stratified random sampling. Stratified random
that shows engagement is expressed by individual sampling with W.G. Cochran's Test to determine the
workers through their work performance, their work sample size per stratum (Aoyama, 1954).
behavior is often are a reflection of the kind of
organizational environment where they are working Data Gathering Instrument
thereby leading to organizational commitment and
development (Agu, 2015, Albdour & Altarawneh, An adapted questionnaire was used to gather the data
2014, Ambar, 2015). that answered the objectives of the study. The adapted
questionnaires from (Abun et al., 2020, Bay et al.,
Based on the discussions about the definition between 2014) were utilized in gathering the data from the
employee work engagement and organizational respondents. Part I of the questionnaires gathered the
commitment, it establishes that the two aspects were demographic profile where the name is optional, age,
aid in the development and advancement among all sex, length of service, and job level was its content.
employees inside a supermarket business, as well as
Meanwhile, Part II of the questionnaires is part of the
the company itself. Hence, the primary motivation for
instrument for the survey proper on the Work
conducting this study was the researcher's almost five
Engagement and Organizational Commitment.
years of experience in the retail industry.
The questionnaires for work engagement consist of 17
In this study, finding the connection between the work
statements are from (Schaufeli & Bakker, 2004) this
engagement and organization commitment of the
was used in measuring all of its aspects. In the
employees was analyzed and find out their significant
meantime, the questionnaires used by Allen & Meyer,
relationship. The researcher would want to examine
(1990) is consist of 22 statements that were utilized in
the engagement and commitment of employees,
measuring the aspects of Organizational Commitment.
particularly in the supermarket in Cavite, Philippines.
The study used a liker scale to measure the aspects of
Literature Review Work Engagement and Organizational Commitment.
Ethical Considerations
Figure 3. .
Figure 2. .
The finding showed that both younger and older Both male and female employees obtained a high level
employees yielded a high level of work engagement in of work engagement in the supermarket. In contrast,
a supermarket. Younger employees are focused on male and female employees were all agreed in the
delivering a vigorous attitude towards their work while dimension of the vigor that both sexes are showing a
older employees are more dedicated towards their high level of energy, enthusiasm, and exert more effort
work. On the other hand, based on the results both age to their work. However, male, and female employees
groups are not focusing on immersing and engrossing have least engrossed and immersed in their job.
themselves in the workplace.
Gender is suggested to be related to vigor because
According to Bal & De Lange, (2015), organizations women might anticipate more household-related tasks
need to find ways to create work environments that when coming home from their jobs what might reduce
satisfy the specific needs of employees of different age vigor (Jansen, 2014). Work engagement is constructed
groups. Furthermore, At a young age, when time and investigated in the literature, as with many
horizons are perceived as unconstrained, individuals concepts in business and management literature is
tend to focus on long-term goals such as expanding assumed, implicitly, to be gender-neutral where
their resources, acquiring new skills, knowledge, and women and men can equally demonstrate their
experiences (Carstensen et al., 2003). By contrast, at engagement in the workplace (Banihani et al., 2013).
an older age, when individuals perceive their time Older individuals might experience work as more
horizons to be constrained, they start to focus more on fatiguing which leads to reduced vigor and absorption
short-term goals directed at maintaining positive (Uchino et al., 1999).
emotions and psychological well-being (Carstensen et
Table 4.Employee's Level of Work Engagement in a
al., 2003). Moreover, showed that older workers
demonstrate stronger career identity and job Supermarket When Grouped According to Job Level
engagement than younger workers (Kim & Kang, (n=109)
2017).
Figure 4. .
work engagement in a supermarket while the have a longer length of service are still delivering
intermediate or supervisory employees achieved a very vigorously in their work regardless of if they're
high level of work engagement. Rank-and-File and tenured in the company while employees with a
Mid-level Management employees have yielded the shorter length of service are on the edge of adjusting
same highest score in Vigor and lowest in Absorption. and discovering their perception towards the
This is an indication that both employees are highly supermarket.
energetic and enthusiastic in their work. However,
time is important for these employees. Also, Seniority does have an impact on employee
intermediate employees are devoted to the work that engagement and retention risk is the main factor that is
they put enough dedication into it. The supermarket considered with the shortest length of service
should focus on studying what could be the factors that (Hinzmann et al., 2019). Also, Engagement levels
affect the employees that they don't feel being decline as the length of service increases (Briner,
immersed in their work. 2014). Moreover, a long-serving employee may be less
engaged but due to their excellent knowledge of the
The concept of employee engagement is always taken business may be more productive than their shorter
into consideration in managing people in the time served more engaged counterpart (Briner, 2014).
workplace. Whether an employee is an executive, top
or middle manager, rank and file employee, or an Table 6. Employee's Organization Commitment in a
outsource one (Peñaflor & Juevesa, 2021). In today's Supermarket When Taken Collectively (n=109)
work life, organizations are aware that members
cannot be satisfied only by being kept away from
negative conditions. Attention is paid to the strengths
of individuals, optimal functioning, and positive
experiences at work (Altunel et al., 2015). On the other
hand, Rank and file employees experience the
management practices of trusting employees; clear
communication; teamwork and collaboration;
inconsistency of policy implementation; and lack of
recognition. Experiences can cause engagement or Figure 6. .
disengagement of the employees in the workplace
(Peñaflor & Juevesa, 2021). Also, people work and
express physically, cognitively, and emotionally The result showed that the respondent's organizational
directed to show their performance (Porter et al., commitment was high, an indication that employees
1973). were committed in their work in a Supermarket.
Amongst the three dimensions, the result showed
Table 5.Employee's Level of Work Engagement in a normative is the top that prevailed, and affective is the
Supermarket When Grouped According to Length of bottom. This is an implies employees will have a hard
Service (n=109) time leaving the company to find new job that will
compete with higher or the same compensation.
Additionally, employees believe that loyalty is
imperative for them that it translate to a sense of moral
obligation to stay in the company. However, they think
that problems that the company also experiencing their
obligation. The supermarket should build more
established employee-employer relationship because it
will help the employees to manage and understand
their perspective about the problems in the company.
On the other hand, retaining or giving more emphasis
to the benefits, compensation, etc. will avoid high
Figure 5. .
employee retention.
Rank-and-File and Supervisory employees have conduct monthly checking on the welfare of their
yielded the same highest score in normative and lowest employees to avoid negative feedback and conations.
in affective. This means that both employees are loyal
to the company. They do have a sense of obligation Commitment, in its affective definition, refers to an
and feeling of attachment to the company. However, employee's emotional attachment to the company,
its their choice to remain committed to the company. which represents the degree to which the individual
Also, mid-level management employees are committed wants to be a part of it. The employee wants to be
due to their own economics or compensation matters associated with the company and to be active in its
to them. These employees can be easily manipulated operations. (N. Allen & Meyer, 1990). On the other
by the changing power of economics. hand, employees that have a high level of normative
commitment believe they should stay with the
The impacts and outcomes of organizational and company (Johar et al., 2019). Additionally, the
individual employee commitment are referred to as normative commitment scale, in turn, is related to the
workplace commitment consequences (Fornes & sense of moral responsibility to remain in the
Rocco, 2004). Similarly, affective commitment organization, which is based on employee loyalty
increases competition, accountability, and the drive to (Fornes & Rocco, 2004). Moreover, employees with
enhance overall job performance (Konovsky & great emotional commitment work in organizations of
Cropanzano, 1991). Employees who are allowed to
their own free desire, not under duress (Radosavljevic
participate in decision-making and are given the
et al., 2017).
authority to carry out their duties have higher levels of
organizational commitment (N. Allen & Meyer, 1990). Table 11. Significant Difference in the Employee's
Moreover, when employees see a fair, trusting, and
Level of Engagement in a Supermarket when grouped
egalitarian workplace, affective commitment and
commitment between peers and supervisors are according to age, sex, and length of service.
strengthened (Konovsky & Cropanzano, 1991).
Figure 10. .
Figure 11. .
When grouped according to job level, it showed better positioned to accumulate a wealth of job and
significant difference in dedication having a p-values personal resources, giving them the time and energy to
of 0.038<0.05. This means that some of employees go above and beyond their official job responsibilities
don't find their work full of meaning purpose. Hence, and demonstrate the extra-role behaviors that benefit
hypothesis was rejected. On the other hand, other the company (Bakker & Bal, 2010).
dimensions such as vigor and absorption illustrate that
there's no significant difference in the employee's level Table 12.Significant Difference in the Employee's
of work engagement regardless of the job level. Thus, Organizational Commitment in a Supermarket when
hypothesis is accepted. grouped according to age, sex, and length of service.
Moreover, another remarkable finding in the study of workers who have a strong desire to be a part of the
Payod et al., (2021), is the link between length of company would get organizational value that matches
employment and the employee's emotional their personal worth, resulting in increased
commitment to the company. And, in the study of commitment to the company (Rani et al., 2020).
Ismail, (2012), also revealed that the number of years Moreover, employees who are deeply committed to
in a position is highly associated to organizational their existing employers are more likely to be engaged
commitment, as does the length of service. Also, as at work. It means that a change in organizational
you advance in your career, you get more skills, commitment is likely to increase work engagement
knowledge, responsibility, and autonomy, which leads (Ahuja & Gupta, 2019).
to higher levels of satisfaction and organizational
commitment (Kelly, 2015).
Discussion
Furthermore, keeping and allowing employees to stay
longer strengthens their emotional tie to the company.
This study concludes that the employees in a
However, it is influenced by the individual's job level
Supermarket are very engaged in their work. The
and term in office. The stronger the bond, the more findings showed that employees in the supermarket
secure and fulfilling it is (Payod et al., 2021). Also, have a positive outlook and are intensely attached to
such high levels of organizational commitment of the their work. This would mean that they exert more
surveyed employees may constitute a very good effort, time, and energy. Likely, it implies that
position of their jobs (Planer, 2019). On the other employees in the supermarket still work
hand, in terms of the respondents' personal enthusiastically and immensely even when problems
characteristics, the data demonstrated that are encountered. Also, the high work engagement
demographic variables such as age, gender, signifies that employees have a high level of
experience, and position affected their commitment to confidence and a good relationship with their
an extent (Fernando & Santos, 2014). Moreover, company.
employees with higher positions in the organization
are shown to be more committed to the organization Moreover, the study also showed that employees'
(Eleswed & Mohammed, 2013). organizational commitment is high. This indicates that
employees hold a positive attitude towards their
Table 13. Significant Relationship between Work company which signifies that they're satisfied with the
Engagement and Organizational Commitment of the economic factors such as salary, benefits, etc. in the
Employees in a Supermarket company. Similarly, they showed that they're obliged
to remain and work committedly in the company
because their emotional, physical, and cognitive state
are healthy. Hence, employees showed a balance
between their career development and the company
which connotes a good aspect.
and organizational commitment, the company should Ambar, K. (2015). Relationship between Organizational
Commitment, Employee Engagement and Career Satisfaction.
also consider developing and enhancing their programs
Relationship between Organizational Commitment, Employee
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Anttila, E. (2014). Components of Organizational Commitment.
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Affiliations and Corresponding Informations
Sittar, K. (2020). Relationship of Work Engagements and Job
Performance of University Teachers. Bulletin of Education and Corresponding: Anderson Ray Arcadio
Research, 42(1), 167–183. Email: arcarcadio@nu-dasma.edu.ph
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behavior: A new look at the interface between nonwork and work.
Journal of Applied Psychology, 88(3), 518–528. Anderson Ray Arcadio:
https://doi.org/10.1037/0021-9010.88.3.518 National Univeristy, Philippines
Srie Intan Maisyuri, R., & Ariyanto, E. (2021). the Affect of Vigor,
Dedication and Absorption on the Employee Performance At Pt. Darwin Diola:
Mandiri Utama Finance. Dinasti International Journal of Polytechnic University of the Philippines
Management Science, 2(4), 689–702.
https://doi.org/10.31933/dijms.v2i4.819 John Mark Distor:
Polytechnic University of the Philippines
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