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  • Quality Objectives & Customer Complaints

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    Fazir Subair
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    The document outlines quality objectives and procedures for handling customer complaints. It establishes that the general manager is responsible for setting objectives and approving them using an objectives form. Managers review the objectives every six months and raise non-conformance reports if objectives are not achieved. It also shows that the manager receives customer complaints, registers them using a non-conformance report form, and replies to the client.

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    Quality Objectives & Customer Complaints (1)

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    The document outlines quality objectives and procedures for handling customer complaints. It establishes that the general manager is responsible for setting objectives and approving them using an objectives form. Managers review the objectives every six months and raise non-conformance reports if objectives are not achieved. It also shows that the manager receives customer complaints, registers them using a non-conformance report form, and replies to the client.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    11 views1 page

    Quality Objectives & Customer Complaints

    Uploaded by

    Fazir Subair
    The document outlines quality objectives and procedures for handling customer complaints. It establishes that the general manager is responsible for setting objectives and approving them using an objectives form. Managers review the objectives every six months and raise non-conformance reports if objectives are not achieved. It also shows that the manager receives customer complaints, registers them using a non-conformance report form, and replies to the client.

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    © All Rights Reserved
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    of 1

    Effective Date: 01-07-2017

    QUALITY OBJECTIVES Document Code:


    ECA-QSW-MGT-FC01
    Rev. No.00 Ref #:

    Responsibility Flow Charting Form

    Establish
    General Manager Objectives Plan Paper

    Approve Objectives Objectives Form


    General Manager

    MR 6 Performance Report
    Review Objectives
    months Performance

    MR Objectives not achieved

    NO

    MR Raise NCR NCR


    Non Conformance
    Reports

    CUSTOMER COMPLAINTS

    Responsibility Flow Charting Form

    MR Receive Complaint

    Register NCR
    MR Complaint Non Conformance
    Reports

    MR
    Reply to the Client

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