QUALITY MANAGEMENT SYSTEM

L&T CONSTRUCTION
WATER & EFFLUENT TREATMENT IC PROJECT QUALITY MANUAL
CUSTOMER FEEDBACK REPORT
LTCD/WET/PQM/CCM/F02 Issue-J Rev-0

Description Details to be filled

Report Number
Customer Organization
Project Name
Respondent Name
Department
Designation
Email of Respondent
Phone No. of Respondent
L&T’s Nodal Person Name

Scale of Customer perception –Tick as applicable

Sl. No. Attributes
Excellent V. Good Good Fair Poor
5 4 3 2 1
A Project Designing / Detail Engineering
1 Clarity of Design Deliverables
2 Schedule Adherence of Deliverables

3 Open to feedback on design approvals

4 Engineering Completion as per schedule

5 Competency of Design Coordinators of site

B Project Planning

1 Detailed and comprehensive plan

2 Project planning Documentation

3 Progress Reporting practices

4 Execution strategy

5 Competency of Planning Team of site

C Project Construction Capability

1 Quality of construction

2 Resource Mobilization on time

3 House Keeping & Safe Working Environment

4 Speed & Scale

5 Competency of Engineers, supervisors & workmen

© LARSEN & TOUBRO LIMITED – CONSTRUCTION 2015 – ALL RIGHTS RESERVED

Sensitivity: LNT Construction Internal Use

L&T CONSTRUCTION
WATER & EFFLUENT TREATMENT IC
CUSTOMER FEEDBACK REPORT
QUALITY MANAGEMENT SYSTEM
PROJECT QUALITY MANUAL
LTCD/WET/PQM/CCM/F02 Issue-J Rev-0

Scale of Customer perception –Tick as applicable

Sl. No. Attributes Excellent V. Good Good Fair Poor
5 4 3 2 1
D Project Quality

1 Adequacy/effectiveness of Project Quality Plan

Regular Field Inspection & Adequacy of reports

2
3 On site material testing facility

4 Implementation of Work Methods & ITPs

Competency of Quality Personnel

5
E Project Management

1 Meeting timelines of the project

2 Control on External Providers (Suppliers, S/C Etc.)

3 Adherence to statutory requirements

4 Response to client’s requirements

5 Digital Implementation for better Project Execution

The area in which you are most satisfied with, with regard to this project so for? (Your comment could be with respect to
processes, practices, work methods, materials used, workmanship, productivity etc).

The area in which you are least satisfied with, with regard to this project so for?

Please specify possible areas / scope of improvement in our system:

Customer representative signature:

Signature:
Name:
Designation:
Date:
Note: The above feedback is strictly confidential and is meant for the purpose of ISO Requirements of Larsen & Toubro
Limited – Construction – WET IC and self-evaluation of performance of the company for further needful corrective action.

© LARSEN & TOUBRO LIMITED – CONSTRUCTION 2015 – ALL RIGHTS RESERVED

Sensitivity: LNT Construction Internal Use