LAGONOY HIGH SCHOOL, INC.

Lagonoy, Camarines Sur

1ST PERIODICAL EXAMINATION

GRADE 12- COMPUTER SYSTEM SERVICING NC II
S/Y 2021-2022

NAME: _____________________________________________ Track/Strand: ______________ Score: _____________

Multiple Choices A. Quality control C. Quality planning

Direction: Read the questions carefully and encircle the letter B. Quality improvement D. Quality assurance
of your choice. 12. Which refers to the process of identifying which
1. Which refers to the sets of rules that outline specification quality standards to focus on and then determine what to
of dimensions, design of operation, materials and do?
performance, or describe quality of materials, products or A. Quality control C. Quality planning
systems? B. Quality improvement D. Quality assurance
A. Workplace procedure C. Production Process 13. Which focuses on improving the production process?
B. Standards D. Failure testing A. Quality control C. Quality planning
2. Which behavior affects the quantity of work in the B. Quality improvement D. Quality assurance
workplace? 14. Which refers to the direct one-on-one interaction
A. Tardiness C. Customer dissatisfaction between a consumer making a purchase and a
B. Negativism D. Failure to follow instructions representative of the company that is selling it?
3. When should a safe working procedure be written? A. Customer-company relationship
A. When you have nothing else to do B. Customer interaction
B. When designing a new task C. Customer service
C. When the boss tells you do so D. D. Marketing process
D. When there are tasks to be eliminated 15. Which system or process is being implemented
4. Which factor should be considered when choosing the after the finished product is completed?
right material for a certain project? A. Quality assurance C. Quality planning
A. Cost of material C. Popularity of the material B. Quality control D. Quality improvement
B. Brand of the material D. Source of the material
5. Which is considered as the most important factor when
choosing materials to buy?
A. cost C. quality
B. demand D. suitability
6. Which task must be done first when receiving materials?
A. match the packing slip to the items received
B. sign the delivery form immediately
C. make an inventory report of the items received
D. check the items for any defects
7. Which behavior affects the quality of work?
A. Ana arrives in the workplace 10 minutes late.
B. Joseph used his sick leave to attend to his friend’s
party.
C. Stephen did not follow the specifications ordered by
the customer.
D. Shela is always involved in arguments with her co-
workers.
8. Which is an inappropriate physical behavior?
A. Smoking in the workplace
B. Lack of flexibility in response to problems Prepared by:
C. Insubordination
D. Inappropriate or poor work methods
9. Which refers to the process performed on a whole
consumer product? CHED AUGUSTUS A. PACHO
A.statistical control C. quality control 12- CSS Adviser
B.failure testing D. production process
10. Which is a systematic approach to the elimination
or reduction of rework, waste, and losses in the
production process?
A.Quality control C. Quality planning
B.Quality improvement D. Quality assurance
11. Which is a system in manufacturing for maintaining
standards?