Lesson Plan for TLE 7/8 – Exploratory

Front Office Services

I. Content Standards: The learner demonstrates understanding in maintaining tools,

equipment, and paraphernalia in FOS.
Performance Standards: The learner independently maintain FOS tools, equipment, and
paraphernalia.
Learning Competency: Perform the front Office Services task for the use of
Objectives:
1. Demonstrate the correct use of tools, equipment, and paraphernalia in the Front Office Services.
2. Maintain and handle tools, equipment, and paraphernalia properly to ensure their longevity and
functionality.

II. Topic: USE OF TOOLS, EQUIPMENT AND PARAPHERNALIA IN FRONT

OFFICE SERVICES (FOS)
Subject Area: TLE 7/8 – Front Office Services
Materials: - Tools, equipment, and paraphernalia commonly used in Front Office Services.
- Visual aids (posters, diagrams, pictures) showing proper handling and maintenance of tools,
equipment, and paraphernalia.

III. Procedure
Teacher’s Activity Learner’s Activity
Preliminaries Activity 1: Guessing Game!
Classroom Setting
Prayer Directions: Look at the picture below
Greetings and answer the following questions.
Checking of attendance
Establishing the classroom rules

A. Explore
Before we proceed to the next lesson,
let’s find out how much you have learned
from the previous lesson.
(Slide Show or Picture Showing)

Activity 1: Guessing Game!

1. What can you say about the picture?
_________________________________________
_________________________________________
_________________________________________
2. Give at least five (5) examples of
tools, equipment, and
paraphernalia in Front Office
Services.
3. ________________________________
________________________________
________________________________
___________________________

 Have you experienced of doing such

Learners: Yes maam/sir.
things?
 In what particular places?
Learners: In our home and in our school.
 Exactly.
B. Firm-Up

Presentation of the new lesson (Slide

Show) Watch and learn from the
presentation, and you can write down the
important word/s.

Follow-up questions:
 What was the presentation about?
 What will be the first thing for you to
do before using the tools and
equipment?
 Yes, very good!
 Our topic is all about the use of tools,
equipment, and paraphernalia in
Front Office Services (FOS)
Learner: It is all about identifying FOS
tools, equipment, and paraphernalia
applicable to a specific job.
Learner: The first thing for us to do is to
read and understand the
manufaturer’s manual before
using any of the tools and
equipment.

For todays objectives are:

 Demonstrate the correct use of tools, equipment,
and paraphernalia in the Front Office Services.
 Maintain and handle tools, equipment, and
paraphernalia properly to ensure their longevity
and functionality.

Activity 2. ARRANGE ME?

Directions: Arrange the jumble word or
words to form a word that reveals your
answer. Write your answer to your answer
sheet.

1. ORPT

2. REVERS

3. RSHEDRED

4. RETPUMOC

5. LENOPEHTEE

 How did you find the activity? Learners: Enteresting ma’am/sir.

 Which one of you can unscramble the
jumbled letters to form the correct
Learners: PORT, REVERSE,
word? SHREDDER, COMPUTER, and
 Yes, correct. TELEPHONE.
 Did you acquire any new knowledge or
insights from our activity? Learners: Yes ma’am/sir.
 Very good! That means you are a keen
observer and a good listener.
Deepen
Group Activity 3. Let’s Do It!
Directions: List at least ten (5) tools, equipment,
and paraphernalia used in Front Office Services.
Use the table below by putting a check (√) to Group Output Presentation
classify according to essential or miscellaneous.

Tools, Essent Miscella Tools, Essent Miscella

equipmen ial neous equipmen ial neous
t, and Office Office t, and Office Office
parapher Equipm Equip parapher Equipm Equip
nalia used ent ment nalia used ent ment
in Front in Front
Office Office
Services Services
1. 1. Ports √
2. 2.Computer √
3. 3.Telephone √
4. 4.WiFi Router √
5. 5.Printer √
6. 6. Office √
7. Stationary
8. 7.Shredder √
9. 8.Copier √
10. 9.Scanner √
10.Airconditio √
ning Unit
Group Activity Rubric:

1. Participation and Collaboration: Did all group

members actively contribute to the discussion
and list creation? Did they work together
effectively to complete the task? (10 points)
2. Accuracy and Completeness: Did the group
list at least ten tools, equipment, and
paraphernalia used in Front Office Services?
Were they correctly classified as essential or
miscellaneous? (10 points)

C. Transfer
Activity 4. Quickwrites
Directions: Describe the importance of regular 1. Group 1 – Performance and Efficiency: Regular
maintenance for tools and equipment used in FOS. maintenance ensures that tools and equipment,
How does proper maintenance contribute to the such as computers, telephones, printers, and
smooth operations of the front office? Wi-Fi routers, are functioning optimally. This
(group work) helps to avoid technical issues, slowdowns, or
malfunctions that can disrupt front office
operations. Proper maintenance helps maintain
the performance and efficiency of these tools,
allowing staff to carry out their tasks smoothly.
2. Reliability and Availability: Maintaining tools
and equipment reduces the likelihood of
unexpected breakdowns or failures. By
conducting regular maintenance checks,
potential issues can be identified and
addressed proactively, minimizing
downtime. This improves the reliability and
availability of essential tools, ensuring that
they are always ready for use in the front
office.
Good job! You’ve got the correct answer 3. Cost Savings: Regular maintenance can help
and a very good presentation. prevent major breakdowns or damages that
would require expensive repairs or
replacements. By addressing minor issues
Generalization
promptly, maintenance efforts can extend
- What are the different careers in front
the lifespan of tools and equipment,
office services?
reducing the need for frequent
replacements and saving costs in the long
run.
Group 4 – Productivity and Customer Service:
When tools and equipment are well-maintained,
it enhances the productivity of front office staff.
Malfunctions or downtime can cause delays or
errors in tasks, impacting the efficiency of
 Correct! customer service. Regular maintenance ensures
that tools are in optimal condition, allowing
staff to serve customers promptly and
 Why is it important to identify the effectively.
different tools, equipment and
paraphernalia in front offices services?

 Very good! Group output presentation

 Most tools and equipment are costly,
it needs a lot of proper care and
maintenance.
IV. Evaluation.
(Distribute the test paper to the learners)
Learners: Receptionist: Acting as the first point
of contact for visitors, managing inquiries, and
providing general assistance.
Customer Service Representative: Interacting
with customers, addressing their needs,
resolving issues, and ensuring a positive
experience.
Call Center Agent: Providing assistance and
support to customers via phone or online
communication channels.

Learners: Maintenance and Upkeep: Proper

identification of tools and equipment assists
in their maintenance and upkeep. Staff can
track and schedule regular inspections,
repairs, or replacements to ensure
everything is in optimal working condition.
This helps avoid any disruptions in service
and ensures a smooth operation.

Assessment:
V. Assignment
Performance Reflection Video: Create a video
recording where you reflect on your performance
in a simulated front office setting. Discuss your
strengths, areas for growth, and any strategies you
plan to implement to improve your performance.

References:
https://6qvxwpjda8.execute-api.eu-west-
1.amazonaws.com/docs/zJf9Wppb4Gl2NZJr
N4cxtdC_w207ZL?
sig=a1a6de8be66d9eb10e9852ed4452cb771b
022d60dfdc2773248f62b64f5b88e4

Prepared by:

REYMOND P. SUMAYLO
TLE Subject Teacher