JACKSON PEREIRA

IT Project Manager
+60 12 XXXX XXXX • jpereira@email.com • Malaysian
EXECUTIVE SUMMARY
• Certified Project Management Professional (PMP) and Scrum Master (CSM) with over 8 years’ experience in Project
Management, IT Solutions Management, and Business & Systems Integration across APAC
• Adept in all aspects of project lifecycle management, from planning, requirements gathering and analysis, to driving process
change, rollout and troubleshooting. Highly knowledgeable across a variety of sectors, including finance, manufacturing,
telecommunications, logistics and government
• Strong leader, capable of directing teams of up to 25, overseeing projects valued at USD$20M, and with a proven ability to
deliver projects within tight time and budget constraints
• Achievements include:
o Delivered application deployment project for DBS with savings of USD$1.8M under budget, by identifying opportunity
to renegotiate supplier contracts and leverage third-party consolidation options
o Increased productivity by 25%, without the need for additional staff of equipment, by streamlining processes during
systems consolidation project for SingTel
o Delivered 80% faster load times as well as 12% annual client cost savings, by converting legacy infrastructure to new
cloud-based solution, as part of platform upgrade project for the Malaysia University of Science and Technnology

KEY SKILLS
Project Management • Project Scoping • Change Management • IT Operations • Software Architecture &
Development • Analysis & Strategy • Systems Rollout • Service Delivery Management • Procedural Review •
External Vendor Management • Negotiations & Contracts • Troubleshooting & Support • Team Leadership

PROFESSIONAL EXPERIENCE
TECHNICAL PROJECT MANAGER Jul 2014—Present
PROJECT MANAGER Apr 2013—Jun 2014
Microsoft, Malaysia
Microsoft develops, licenses and supports software, services, devices, and solutions worldwide. They employ over 130K staff globally, generating sales of
USD$118.2B
• Lead team of 25 to oversee conception, requirement gathering, documentation and rollout of business-focused projects
(budgeted from USD$2M to USD$20M) across APAC; devise and communicate key objectives, KPIs and project timelines
to senior management and project delivery team
• Manage project implementation and deployment. Track performance, identify bottlenecks, and determine response
measures to ensure project delivered within time and budget constraints
• Conduct troubleshooting, support and analysis. Gather user feedback, document bugs and change requests, identify
opportunities to enhance processes, and deliver workshops and training sessions
• Direct stakeholder management, coordinating with senior management, engaging with third-party vendors, and overseeing
negotiations and contracts

Selection of Projects
1) Project: Client CRM Application Development (APAC), DBS
o Managed team of 15, directing implementation and optimisation of new Client Relationship Management (CRM)
solution, deployed over more than 250 branches, in 50+ cities. Oversaw project budget of USD$20M
o Coordinated with developers, support staff and vendors across Malaysia, China, Taiwan, Hong Kong, Indonesia and
India, managing systematic rollout and ensuring all functionalities and processes were delivered with 0 disruptions
and/or delays
 o Delivered solution USD$1.8M under budget by identifying opportunity to renegotiate supplier contracts, leveraging
third-party consolidation options

2) Project: IT System Consolidation (APAC), SingTel

o Spearheaded consolidation of IT systems and processes spread across 4 overseas locations and 30+ regional offices, as
well as platform migration of high availability systems, databases, legacy and productivity systems, operating within
budget of USD$15M
o Led project delivery, reviewing multiple technology solutions and selecting best based on quality and cost effectiveness,
saving client USD$150K per annum
o Increased productivity by 25%, without the need of additional staff or equipment, by streamlining system processes

3) Project: Public Platform Revamp, Malaysia University of Science and Technology

o Led team of 5, analysing and identifying enhancement opportunities to the MUST ‘Innovation’ platform (designed to
facilitate access and engagement to more than 15,000 users, over 40,000+ devices across Malaysia)
o Determined and defined business requirements, identified areas of process improvement, and presented business case
and tender to client senior management team, securing project valued in excess of USD$2M
o Directed platform upgrade project, converting legacy infrastructure to new cloud-based solution, delivering 80% faster
load times as well as 12% annual cost saving to the client

PROJECT CO-ORDINATOR Oct 2010—Mar 2013

Hewlett-Packard, Malaysia
Hewlett-Packard is a leading technology company, specialising in Hybrid IT, Intelligent Edge, Financial Services, and Corporate Investments. As of
2015 they employed more than 300K staff globally, generating sales of over $109B
• Contributed to project scoping and delivery across desktop, server and storage solutions for corporate and government
clients across Malaysia, valued from USD$150K to USD$5M
• Managed project analysis and preliminary manpower allocation, scheduling, and cost control, liaising with client and senior
Project Team. Supported Pre-Sales team in drafting and preparation of tenders
• Coordinated project delivery, managing teams of 2-8, monitoring deployment, verifying delivery timeframes and objectives,
and acting as central point of contact for all project stakeholders

EDUCATION
Certified Project Management Professional (PMP)
• Project Management Institute • Malaysia • 2013

Certified Scrum Master (CSM)

• Scrum Alliance • Malaysia • 2011

Bachelor of Engineering (Software Engineering - First Class Honours)

• National University of Malaysia • Malaysia • 2010

TECHNICAL SKILLS
Project Management
PMI-Certified PMP • Clarity • MS Project

Data Modelling
ERD • Data Flow Diagrams • UML • Use Case Modelling

Development Methods
Agile • Waterfall
Software Engineering
Full SDLC exposure • Software Quality Assurance

Languages
Jave • J2EE

Databases
Oracle (SQL PLUS, P/L SQL) • MS Access

Web Tools
HMTL • XML/XSL • PHP • JavaScript • Apache

Operating Systems
Unix • Windows • AS400

MISCELLANEOUS INFORMATION
Nationality: Malaysian
Languages: Fluent in English, Bahasa Melayu and Mandarin
Availability: 2 months' notice