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  • Apology Letter 3

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    Yi Bory
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    Secure A&D (Cambodia) Co. Ltd apologizes to Aeon Mall Phnom Penh for a motorcycle theft that occurred in their customer parking lot in September 2021. They take responsibility for finding a solution with the owner since there were no parking controllers present during Covid-19. Secure A&D will compensate the customer for their loss and prevent future thefts by adding more staff to monitor the motorcycle parking areas and entry/exit points, especially during holidays. They hope Aeon Mall accepts their apology and understands they are taking actions to improve customer satisfaction and security.

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    Secure A&D (Cambodia) Co. Ltd apologizes to Aeon Mall Phnom Penh for a motorcycle theft that occurred in their customer parking lot in September 2021. They take responsibility for finding a solution with the owner since there were no parking controllers present during Covid-19. Secure A&D will compensate the customer for their loss and prevent future thefts by adding more staff to monitor the motorcycle parking areas and entry/exit points, especially during holidays. They hope Aeon Mall accepts their apology and understands they are taking actions to improve customer satisfaction and security.

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    © All Rights Reserved
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    Apology Letter 3

    Uploaded by

    Yi Bory
    Secure A&D (Cambodia) Co. Ltd apologizes to Aeon Mall Phnom Penh for a motorcycle theft that occurred in their customer parking lot in September 2021. They take responsibility for finding a solution with the owner since there were no parking controllers present during Covid-19. Secure A&D will compensate the customer for their loss and prevent future thefts by adding more staff to monitor the motorcycle parking areas and entry/exit points, especially during holidays. They hope Aeon Mall accepts their apology and understands they are taking actions to improve customer satisfaction and security.

    Copyright:

    © All Rights Reserved
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    Apology Letter Motorcycle Theft AMPP

    30 September, 2021

    Mr. Hay Sokunthy


    Aeon Delight
    Manager – Safety Control
    Aeon Mall Phnom Penh

    Dear Sokunthy,

    I represent Secure A&D (Cambodia) Co. Ltd, We would like to sincerely apologize for the unhappy
    experience due to the theft of a motorcycle from the customer parking at Sothearos, The incident
    happened this month, 9.30 pm, September 6th, 2021, The thief was not noticed as there are no parking
    controller to standby at both side of Sothearos and Riverside motorcycle parking during Covid-19 time.
    We will take responsibility for this case to find a solution with the owner of the motorcycle. We can
    offer compensating to the customer for the loss and will finish this situation happily.

    We are taking the necessary steps to prevent this situation from happening in the future and are rotating
    staff from now and during the Pchum Ben holiday, because we have a plan to add more staffs in the
    motorcycle parking areas for checking all property belonging to customers and to standby at entry and
    exit points.

    We hope that you will accept our sincerest apology. We have taken every action possible to prevent
    this case from happening again. Thank you so much for your patience and understanding. We aim
    improve our customer satisfaction immediately.

    Mr. Hok Sothy


    Car Parking Manager
    Aeon Mall Phnom Penh

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