KSRTC Dev - 2

ORGANISATION STUDY ON KSRTC DIVISION 2
CHAPTER 1
INTRODUCTION ABOUT THE
INTERNHSIP, INDUSTRY PROFIEL
GURU NANAK DEV ENGINEERING COLLEGE BIDAR Page 1

A service is the intangible equivalent of economics goods. Service

provisions is often an economic activity where the buyers not generally,
except by exclusive contract, obtains exclusive ownership of the thing
purchased. The benefits of such all services, if priced, are held to be self
evident in the buyer‘s willingness to pay for it. Public services are those
societies pays for as a whole through taxes and other means.
By composing and orchestrating the appropriate level of services,

skills, ingenuity and experiences for effecting specific benefits for
services consumers, services provides participate in an economy without
the restrictions of carrying stock or the need to concern themselves with
bulky raw materials. On the other hand, their investment in expertise does
require consistent, many so-called services, such as transportation
services and the military.
Services characteristics services can be paraphrased in terms of

their generic key characteristics. Intangibility service are intangible and
insubstantial they cannot be touched, griped, handled, looked at, smelled,
tasted or head. Thus, there is neither potential nor need for transport,
strong or stocking of service, furthermore, a service cannot be (re) sold or
owned by somebody, neither can it be turned over from the service
provider, solely, the services at the distance tallest of an authorized
service consumer.

Industry profile:
Transportation pie chart:
68% feels that private sector is providing the best road services like transport services to the
public. While 7% feels that other state bus services are providing the best services. While
25% feels that KSRTC is providing the best road transport services.

The post independent India posed a great challenge before the administration and
policy makers of the basis amenities as electricity, transportation, education, commerce,
banking communicating and mass media etc. were still either under developed or in the
rudimentary stage at the most. One such amenity which was of tremendous import during
those days that of the provisions of better road, transportation to the masses leaving aside
the rail water and air transportation which lie under the financial purview of a commoner.
The state Re-Organization commission was appointed and this body submitted its
report on September 1955, which recommended, among other things, satisfaction of the
Kannada speaking areas under one administration.
After considering the report, the government of India introduced a bill in parliament
for the organization at the state in India and for matters connected herewith. The states Re-
organization Act 1955, among other things provided for the formation of a new Mysore state
declared that for the appointment day that is Nov 1 1956 there shall be formed a new part ‗A‘
state to be known as the state of Mysore comprising the following territories. The territories
of the existing state of Mysore i.e., old Mysore. Belgaum District except changed Taluka and
Bijjapur and kanara District in the existing state of Bombay.
Kalaburgi District except Kadangol and Tandur Taluks, Raichur District except
alampur and Gadwal Taluka and Bidar District except Ahmadpur nilanga and taluks and the
portion specified in clause (d) of the sub sec (10 of section 3 in then existing state of
Hyderabad. South Kanara District except Taluka and amindo, islands and kollegal Taluka of
Coimbatore district, in the existing state of Madras.
The territors of old state of co organization and there upon the said territories cease to
form part of the said existing state of Mysore, Bombay, Hyderabad, Madras and Corgi
respectively.
One more district Bellary, which was earlier apart of the Madras state was recognised
into the Mysore state on 1st Nov 1959, the Mysore state was re named as Karnataka on 1 st
Nov 1973.

Before the establishment of KSRTC the road transport service in the erstwhile Mysore
Government Road Transport Corporation Department (MGRTD) setup in 1948 similarly
Bombay State Road Transport Corporation (BSRTC) was catering to the transport needs of
the Bombay – Karnataka region, likewise the Nizam state road transport department
(NSRTD).
Later on Hyderabad state road transport department (HSRTD) from 18th Sep 1948 i.e.
rebirth of Hyderabad unit 11th Nov 1956, was catering to the traffic needs of the Hyderabad-
Karnataka region. In Bangalore, the Bangalore Transport Company (BTC) was meeting the
transport needs of the city which was set up in 1997.
After the formation of the Karnataka state, the Karnataka State Road Transport
Corporation (KSRTC) was set up the road transport corporation Act 1950 in the year 1961
with 1972 busses and is wholly owned by the government of Karnataka, government of India
is also a share holder in this corporation.
In August 1977 KSRTC was divided and a new corporation called Bangalore
Metropolitan Transport Corporation (BMTC) was established to cater needs of travelling
facility of Bangalore city.
In August 1997 another new road transport corporation called North Western
Karnataka Road Transport Corporation (NWKRTC) to cater to the traffic needs of north
western part of Karnataka was covered out of KSRTC with its corporate office at Hubli,
recently one more corporation North Eastern Karnataka Road Transport Corporation
(NEKSRTC) was formed with its corporate office at Kalaburgi to meet the passenger needs
of the North Eastern part of Karnataka.

CHAPTER 2
ORGANISATION PROFILE

North Eastern Karnataka Road Transport Corporation (N.E.K.R.T.C Div-2)
Abbreviation : NEKRTC
Establish : 1-10-2000
Type : Governmental Corporation
Headquarters : Kalaburagi
District of Karnataka
Region : Bidar, Kalaburagi, Raichur,
Bellary, Koppal, Vijayapur, Yadgir,
Hospet
Services : Transportation Services
Official Language : Kannada
Depot Manager : Nagaraj Varad
Divisional Controller : Shri S.D Bhavi katti
Parent Organization : KSRTC
Website : WWW.nekrtc.in

Profile of NEKRTC (BACKGROUND)
The KSRTC has been established in 1961 secondly B.M.T.C has been established in
1997 and thirdly the N.W.K.R.T.C also established in the year 1997 last but not least the
N.E.K.R.T.C was established in the year 2000 with the view of provide well transport facility
to people of north region.
N.E.K.R.T.C is separated from KSRTC to provide good transport facilities to the travelling
public; this corporation was bifurcated into main for corporation.
1. K.S.R.T.C= Karnataka State Road Transport Corporation 1961.
2. B.M.T.C=Bangalore Metropolitan Transport Corporation 1977.
The government of Karnataka was established a new transport corporation called

North Eastern Karnataka Transport Corporation.

There is a supreme body to take policy decision called it board of directors their
system is in force central office and second is divisional office and third is depose. The main
aim of this corporation is provide efficient economical and safe transport facilities so the
travelling public everyday this corporation is providing transport facilities to more than 5.60
lakes travelling passenger about 2300 and above busses are head by this corporation 12000-
13000 people are working in this organization.
The main aim of this corporation is to provide efficient economical and safe transport
facilities to the travelling people.
NEKRTC has constructed 112 bus station at all district, taluka as well as server headquarters
with basic amenities like ladies rest room, reservation counters enquiry, drinking water etc.
1. No of schedules 4096
2. Fleet strength 4343
3. Operating 13.13 lakh kilo metres every day
4. Carrying 13.45 lakh passenger everyday.
Nature of business
NEKRTC has distinguished itself as one of the best state transport undertaking in the
country. It has grown from strength offering comfortable economical and safe travel. The
corporation is upgrading its service constantly in its endeavours to serve the master, the
commuter.
NEKRTC has focused on rural and connectivity meets social obligations of

government in transport sector. It is a covering almost every aspect of state of the art
transport regarding from latest busses with high technology features and stripes to live up to
the expectations of the commuters.
NEKRTC has constructed 113 bus stations at all districts, Taluka as well as several
headquarters with basic amenities like ladies rest room, reservation room, ticket counter
enquiry, drinking water, sitting arrangements etc.

VISSION AND MISSION

Vision
 To provide gold class transport service to the citizens of kalbuargi and we will be the
provider of choice for our customers and a model of excellence for our industry.
 To become best road transport service provider in the world through offering of safe
reliable punctual, courteous, economical and environmental friendly transportation to
customer.
Mission
 To provide efficient, economic, safe, reliable and punctual service to the
commuters of the city and sub urban areas of kalbuargi.
 To fulfil customer expectations to providing value based and cost effective
service.
 To continuously improve our service through the innovative technologies, laying
stress on creativity.
 To focus on employee welfare measures and human resource development, well
including quality consciousness in our employees at all level of the organization.
 To meet all relevant safety, pollution control standard.
Quality policy
 To continually improve our service to achieve consistent quality of our products.
 To strive continually in order to improve the system with continuous training.
 Customers satisfaction and safety is our first priority, quality our life time.
 The corporation maintained cordial and harmonious relations with the labour during
the period, decides promoting cultural and sports activities.
 Steps are being taken to improve the performance efficiency to bring down the cost of
operations by fixing the physical and financial norms. Detailed plan has been
formulated by the corporation and is being implemented to achieve the targets.

Trip Generation. KSRTC for each discrete spatial unit it is estimated the extent for which it
is an origin and destination for movements. The output is usually the number of trips
generated and attracted by a given spatial unit.
Trip Distribution. Commonly a spatial interaction model that estimates movements (flows)
between origins and destinations and which can consider constraints such as distance. The
output is a flow matrix between spatial units.
Modal Split. Movements between origins and destination are then disaggregated by modes.
This function depends on the availability of each mode, their respective costs, and also social
preferences.
Traffic Assignment. All the estimated trips by origin, destination and mode and then
―loaded‖ on the transportation network, mainly with the consideration that users want
to minimize their travel time or have to flow through existing transit networks. If the traffic
exceeds the capacity of specific transport segments (which is often the case), congestion
occurs and negatively affects travel time. This in turn, through a feedback process, may
influence trip generation and distribution.

Product/ Service Profile

1. AC sleeper: AC sleeper service.
2. AC semi sleeper: AC semi sleeper and supervisory service.
3. AC Jumbo: AC executive service.
4. Ac mofussil: AC mofussil service.
5. The alternating current mofussil: mofussil services.
6. Rajahamsa: supervisory service.
7. Suhas: executive service.
8. Karnataka sariga: brand top class service.
9. Mofussil: express and ordinary services and regular and sub urban service.
10. Ishanaya Sarige.
11. Vijaypura.
12. Special Services.
13. Corona.
14. Suvarnasarige Eshanya Karnataka Sarige.
15. Nagara Sarige.
16. Vijaya Ratha.
17. Kalian Karnataka.
Ownership pattern
The amended RTC act of 1982 provides for the management of the corporation of
board of directors. The NEKRTC is owned by semi government consisting 12 directors in its
board the chairman and wise chairman are non official directors and other are official
directors. The state government appoints all the directors. The board meetings sees that the
policies decided in meetings are implemented by sending resolution copies to whomever it
may concern. The day to day administration of the corporation should made by the managing
directors

Board of directors
In I.E.K.R.T.C the board of directors is consisting of the following members;
1. Chairmen
2. Managing Director of N.W.K.R.T.C
3. Managing Director of B.M.T.C
4. Managing Director of N.E.K.R.T.C
5. Director security vigilances K.S.R.T.C
6. Finance Sectary of government of Karnataka
7. Transfer sectary government of Karnataka
8. Deputy Inspector of general of police kalburgi.
Achievements and rewards

During the year under report the corporation as bagged the following awards
 India pride Award ‗BEST STATE PSU OF THE COUNTRY‘ in the category of
intrastructure and transportation
 Nation award for excellence in corporation communication for its my bus
 Geentech environment award
 Economics time supply chain and logestics award-2016
 India bus award – 2016
 SKOCH order of merit-2016 AWATAR ( ANY WHERE ANY TIME ADVANCE
RESERVATION SYSTEM)
 Global safety India award
 2003-2004 : runner up feel efficiency award for maximum improvement in KMPL
 2003-2004 :runner up feel efficiency award for highest KMPL
 2005-2006 :fuel efficiency (highest KMPL)
 2005-2006 : oil and gas conservation
 2005-2006 : PCRA award
 2012 : best public sector fleet operation 2012 award
 2014-2015 : innovation of city bus operation award for excellence
 2016-2017 : India bus award

Future Growth And Prospects

 To make of KSRTC service accesable and available to public online.
 To continuosly improve all maintenance process to increase vehicle uptime.
 To be the market leader.
 To use IT in all aspects,particularly;
 vehicle tracking and monitoring
 automatic fare collection system
 intelligent transport system
 It is planned to introduce more new buses to the expand the transportation
business
 It is planned to complete vehicles of utilization of 355 kms.
 To motivate the employees to worklong time in the organisation.
 It is planned to achieve 47.82 crores effective kms and earn traffic revenue of rs
789.76.
 In future to adopt the new technology is make popular transportation system in the
world.

Head quarters of KSRTC:
KSRTC ORGANISATION STRUCTURE

ORGANISATION STRUCTURE
There has been developed a tradition in the KSRTC to have the minister for transport
as its Chairman. Though, during the year 1978, fulltime Chairmen were appointed, during the
formative years of the organisation the minister in-charge of transport was ex-officio
chairman.
The membership of the Board varied considerably during the last 36

years. To begin with, there were only ten members. In the year 1967-68, there were seventeen
members nominated to the Board, which includes ten officials and seven non-officials.


Marketing Sales Procedure And Strategy

When officials of the Karnataka State Road Transport Corporation (KSRTC) googled
their organization about two years ago, they found something odd. For one, KSRTC‘s
website was low on the search results page. Ironically, the search-results page was displaying
ads from private bus operators and travel agents.
―When we investigated this further,‖ says ChannabasappaHerur, chief

marketing officer at KSRTC, ―we realized that they (the private operators) had bid
for the KSRTC keyword‖. KSRTC sent show-cause notices to these operators and the
practice stopped.
The state bus operator also began to realize it was not making use of an effective
marketing tool and be-gan to bid for keywords with Google‘s Adwords programme. And the
results have been pretty good.
From 960,000 bookings on the KSRTC website in 2009-10, reservations rose by more
than three times to 3.2 million in 2011-12. Herur says that before the Google Adwords
campaign, they had around 5,000 bookings a day on the website. This has gone up to 10,000
a day.
Today, KSRTC spends nearly Rs.10 lakh a month advertising on nearly 15,000
keywords. Besides KSRTC, the organization bids for popular routes and destinations such as
Chennai, Mysore, Hyderabad, Goa and Mumbai.
Showing the analytics page on KSRTC‘s Google Adwords page, Herur points out that
in one day nearly 70,000 people saw their ads while performing a search, of which 8,500
clicked on the ads. In the past year, there have been around 380,000 so-called click-throughs
to the KSRTC website.
For a government-affiliated organization that is more used to traditional means of

marketing—print, radio or billboards—the online marketing campaign is unique. ―I think
we are the only ones doing it (among other state-run bus operators),‖ says Herur.
KSRTC‘s digital initiative has been short-listed for the Manthan Awards hosted by

Digital Empowerment Foundation, with which Mint has a strategic partnership.

The other benefit of the emphasis on digital marketing has been that the share of
Internet bookings has increased compared with reservations from franchisees. This improves
profits as the margins on Internet bookings are higher than those from franchisees. For
KSRTC, the focus on online marketing made complete sense as they have one of the largest
fleets of buses in the luxury and premium bus segment.
Various Government Norms To Be Fulfilled By The Organization
Travelling Allowance
The Managing Director shall be entitled to travelling allowance for the scale provided for the
Directors of the Board or on the scale provided for the officers of Government drawing the
same pay or on the scale provided for the employees of the Corporation drawing the same
pay whichever is advantageous.
The Chief Accounts Officer and the Financial Adviser or chief Accounts Officercum-
Financial Advis-er shall be entitled to travelling allowances for the journeys performed in
service of the Corporation, on the scale provided for Officers of Government drawing the
same pay or on the scale provided for the em-ployees of the Corporation drawing the same
pay, whichever is advantageous.]
Leave and Leave Salary

The (Managing Director) or *(The Chief Accounts Officer and Financial Advisor or
Chief Accounts Officer-cum-Financial Adviser, as the case may be) who, a. is a Government
Servant deputed to the Cor-poration shall, so long as he remains in the service of the
Corporation, be entitled to leave and leave salary under the rules applicable to him as such
Government Servant; and b. is not a Government servant or being in Government Service has
subsequently ceased to be in service, shall be entitled to leave and leave salary admissible to
other officers of the Corporation, under the regulations.
Luggage Important terms

1. The corporation reserves the right to accept / reject any luggage.
2. Luggage in packed conditions will be allowed subject to availability of the space.
3. Articles which are offensive, contraband, explosive or otherwise dangerous to the
safety of passengers shall not be accepted for carriage.

4. Corporation will not be responsible for any loss or damage caused to the luggage due
to unforeseen cir-cumstances or due to accident to the vehicle carrying the luggage or
improper packing.
5. In case of any doubt regarding the contents of the luggage, the same will be liable for
inspection by the KSRTC staff.
6. Under no circumstances, bulk luggage will be carried inside the bus, affecting the
movement of pas-sengers or staff, or in the driver‘s cabin.
7. If the luggage carried in the bus is not charged at the boarding point, a penalty
equivalent to two times the luggage fare is imposed on the person who carries
luggage.
Vital Information Related To Specific Industry

Transport in India consists of transport by land, water, and air. transport remains the
first mode of transport for many Indian voters, and Indians transport systems area unit among
the foremost heavily utilized in the globe.
Transportation is the movement of people, goods and services across the country.
Transportation is the main part of Indian economy. The economic development of the
country led to the increase in the development of the transportation in India. Post
liberalization has seen a rapid investment in the infrastructure of the transportation system
which led to increased develop.
Transportation is divided into the 3 types based on the mode of movement i.e. air, rail
and waterway. Public transport is the primary mode of transportation preferred by the people
of the country. Indian railway network is one of the largest network in the world transport
over 8 million people and over 900 million tonnage of goods across the country annually.
Motor vehicle population in Asian nation or in India is low as per international standards,
with only 24.85% million cars on the nation‘s roads as of 2013.

Broadly spiking TRANSPORTATION means can classified as under.

 Land transport.
 Water transport.
 Air transport.
Elements of transportation:
 Infrastructure
 Vehicles
 Operation
Indian transportation
 The transport system in India is large and expanding. Millions of people in India use
large rail and road network in India.
 Different vehicles, India has acquired a nearby village. This not only meets the need
of 1.1 billion people in India, but also offers comfort and convenience.
 The transport system in India is doing a great job releasing pain covers a vast expanse
of land. With regard to the development of transport in India is growing at a faster
pace.

Factory Online / Map

Photograph

CHAPTER 3
MCKENSY’S 7S AND PORTER’S FIVE FORCES MODEL

McKINSEY 7’s
Mckinsey 7‘s framework with special reference to org. Under study. The 7‘s models
are better known as mckinsey 7‘s.this is because the two persons who developed this model.
Tom peters and Robert waterman has been consultant at mckinsey and company. They
published their 7‘s model in their article. ―Structure is not organisation‖(1980)and in
their books ― the art of Japanese management‖ (1981)and ―in search of excellence‖(1982).
The model starts on the premise that an organisation is not just a structure, but
consists of seven elements are distinguished as to call hard Ss and soft Ss. The hard elements
are feasible and early to identify. They can from strategy statements, corporate plans,
organizational charts and other documentation. The four soft Ss however, are hardly feasible.

They are difficult to describe since capabilities values and elements of corporate culture are
continuosly developing and changing. They are highly determined by the people at work in
the organization.
Therefore it is much difficult to plan or to influence the character is tics of the soft
elements. Although the soft factors are below the surfaces, they can have a great impact of
the hard structure, strategies and system of the organization.
The Hardss Are

 Strategy
 Structure
 System
The Sott’s Are

 Style
 Staff
 Skill
 Shared values
Structure:
The KSRTC structure is one of the important factor which influence the effectiveness of
an organisation. The passenger road transport industries with unique features of
geographically wide spread operations, labour incentive nature, non stability of potential
service if not utilised at the time that it is offered and requires a district organisational set
pattern suited to its nature of activity. The structure mainly depends upon the needs and
extent of centralism and decentralism within the organisation.particularly in case of a
large,unitory, monolithic decentralised set up may purchase be irritable if the organisation
were to be effective.
Security And Vigilance Department

The security and vigilance dept. Is providing physical security to the property of the
corporation against theft ,fire, pilferoge, and misappropriation etc by the employees and the
outsiders . it is having control over the employees or officers by way of conducting enquiries

on their mission and commissions and submitting reports to the respective disciplinary
authorities.
Labour Department
Functions
Labour department is functioning independently to look after.
 Welfare activities
 Liaison with unions
 To maintain harmonious industrial relation to ensure high moral among the
employees of the corporation
Mechanical Engineering Department

Functions
 Maintaining the body of buses
 Day to day inspection of buses to see that all buses are running on road
 To inspect the buses which travelled more than 7.5 lakh kms. And to ascertain
whether it is in good conditions for further running
 To undertake the repairing of accident meet buses
Administration Sections
Functions
 Maintaining inward and outward registers and general establishment order number
registers.
 Allotment of officers quarters eviction and related matters
 Providing telephone including inter- cum and mobile phones and related matters
Establishment Sections
 Maintaining the details of all officers of the corporation and related matters.
 Maintaining the staff position of all category of the entire corporation.
 Transfer of staff and related matters
 Seniority of entire staff of the corporation and related correspondence
 Promotion of staff and related matters.

Recruitment Sections
 Direct recruitment of staff and related matters
 Manpower planning, staff sanction, training and placement, appointment of
apprentices and related matters.
 Appointment of dependents of deceased employees on compassionate grounds and
related matters.
Disciplinary Sections
 Disciplinary actions, appeals and review against orders of the disciplinary authorities
and security of disciplinary cases of the divisions and related matters.
Style
The company‘s decision making is done by board of directors, company has adopted
autocratic style of decision making.
Strategy
The NEKRTC has implemented may innovation methods to stay ahead of its
competitors and provide better service to its commuters. Some of them are as follows
NEKRTC has introduced the online reservation system that is any time any where advanced
bus reservation system (AWATAR) facility for the passenger to the book seats in advance
from any place to place
Advertisement Media
NEKRTC has an extensive media for advertisement like bus panels, hoardings, on the
backside of bus tickets, advance reservation tickets, various type of passes which can be
utilized to display of commercial advertisement. Electronic Ticketing Machine‘s = to enhance
the usage of IT in day-to-day operations ETM‘S depots. ETM‘s have been deployed in all
depots. ETM,s are convenient, user-friendly , light in weight apart from other benefits like
speedy issue of tickets , generation of MIS reports on the no of passengers travelled , distance
of travel etc.

System
The company uses FIFO method of inventory system for maintaining an inventory.
Company maintains various accounts book for holding the inventory in an efficient manner.
Staff
Staffing is the process of acquiring resources for the organization and assuring that
they have potential to contribute to the achievement of organization goals. Staff that is people
of an organization is treated by two easy. At the hard end it refers to training programme, pay
scales and manpower planning system etc , at the soft end it refers to the morale , attitude of
the people toward their work , ways adopted in the organization system , behaviour of the
staff etc.
Shared Values
Guiding concepts , fundamental ideas around which a business is built must be
simple. The NEKRTC general principles of conduct and action can be summarized as
follows.
Principle Of Conduct
 Professional commitment
 Respect to others
 Integrity
 Loyalty
 Solidarity
Priniciples Of Action
 Respect for law
 Environment protection
 Workers healthy and safety
 Protection of employee rights
Skills
Training is imparting skills to employees. Depending on the nature and importance of
job training will be given to them. The training will be given to enhance the environment
among employee through training , development and education.

Taluka covered under each Division
Name of the division Taluka covered
1) Kalaburgi Kalaburgi
Aland
Afzalpur
Jewargi
Chincholi
Chittapur
2) Ballary Ballary
Sandur
Kuligi
Hospet
Sirguppa
Kargi Bammonhali
3) Raichur Raichur
Manvi
Devadurga
Lingsur
Sindhanur
4) Bidar Bidar
Humnabad
Basavakalyan
Bhalki
Aurad

5) Yadagir Yadagir
Shahapur
Shorapur
Sedam
gurmitkal

Divisions and their respective Depots
Kalaburgi depot 1
1) Kalaburgi Kalburgi depot 2
Kalburgi depot 3
Aland
Jewargi
Chincholi
Chittapur
Ballary depot 1
2) Ballary Ballary depot 2
Hospet
Kudligi
Sirguppa
Hooving Hadgali
Raichur depot 1
3) Raichur Raichur depot 2
Manvi
Lingsur
Sindhanur
Bidar
4) Bidar Humnabad
Basava Kalyan
Bhalki
Koppal
5) Koppal Yalburga
Kustagi
Gangavat
Yadagir
6) Yadagir Shorapur
Chittapur
Gurmitkal

Administration Structure
Board of Directors
Managing directors is a chief executive under

him there are heads of department at central
office Gulbarga.
Chairman
Vice-Chairman
Managing director
C.T.M Board
security
C.M.E Chief security
&vigilance office
Controller of the
Chief a/c officer & stores & purchase
financial advisor
C.P.M C.M
C.L.W.O
 C.T.M: Chief traffic manager

 C.M.E: Chief mechanical engineer
 C.M.P: Chief personal manager
 C.L.W.O: Chief labour and welfare officer
 C.L.O: Chief labour officer
 CM MIS: Chief manager and management information system

Division controller
Below there is supervisor class-1 and class-2 office working
Division A/c officer Labour welfare Assistan security

traffic officer officer t office vigilance
Statistical Store
Division ME Administration
officer officer
officer
Depot manager
Below there are supervisor class-1 and class-2 employees working
Establishment Traffic AWS
Account Assistant All other staff working

under him
 Driver
 Conductor
 Mechanical
 Adm. staff and other
Sources: Record of regional Dept. NEKRTC central office sarige sedame gulbarga

1. CORPORATE OFFICE
Central office: Kalaburagi
Region civil engg:

Divisio al work division
n Trainin shop (two)
g
centre
civil
engg Depot Bellary
DWS Gulabarga
H.B.halli
Humnabad

2. SECURITY AND VIGILANCE DEPARTMENT
Chief security and vigilance

office(class 1 senior)
Dy cs and vo
(class 1 junior)
Section and
vig. offcer
(class 2nd )
Div. sec.
inspection
(class 3rd )
Security leavildar
(class 3rd )
Security guard
(class 3rd )
The security and vigilance department is providing physical security to the property
of the corporation against theft, fire, pilferage, and misappropriation etc. by the employee and
rectsider . It is officers by way of conducting engnieer on their omission and commission and
submitting reports to the respective disciplinary authorities.

3. LABOUR DEPARTMENT
chief labour and welfare office
(class 1 section)
Dy. chief labour and welfare

officer (class 1 junior)
Labour and welfare

office (class 2nd)
plarma cists
(class 3rd)
Functions
 Labour dept. is functioning independently to look after.
 Day to Day gievances of employees.
 Welfare activities.
 Liciston with unions.
 To maintain harmonious industrial relation to unsure high moral among the
employees of the corporation.

4. MECHANICAL ENGINEERING DEPT.
Chief mechanical engineer

(class 1 section grade)
ME (o) WM (class1senior)
Divisional mechanical
engineer (class 1 junior)
Assistant mechanical
engineer (class 2nd )
Charge man (class 3rd)
Head artism (class 3rd)
Antism (class 3rd)
Assistant artism
(class 3rd)
FUNCTIONS
 Maintaining the body of the buses.
 Day by Day inspection of buses to see that all buses are running on road.
 To inspect the buses which traveled more than a lack kilo meters and to
ascertain whether it is in good conditions for further running.
 To undertake the repairing to accidents meet buses.

5. PERSONAL DEPARTMENT
Chief personal manager

(class/senior/section grade)
Administration officer
(class 1 junior)
Asst. administration
officer (class 3rd)
Superintendent (class 3rd)
Assistant (class 3rd)
Junior assistant
(class 3rd)
STATISTICAL DEPARTMENT
1. Divisional Statistician Divisional Statistician, (Junior) Class II
2. Senior Assistant Deleted (Statistical) Class III
ACCOUNTS DEPARTMENT
1. Assistant Accounts Officer /Assistant Accounts Officer, Class II Divisional Auditor,
Class II
2. Accounts Superintendent /Superintendent (Accounts),Class III Divisional
Accountant, Class III

3. Accounts Supervisor / Supervisor (Accounts) Class III Senior Accountant Inspector

of Accounts Class III
LAW DEPARTMENT
1. Compounder, Class III Pharmacist, Class III
2. Attender, Class IV
ACCOUNTS DEPARTMENT
1. Assistant Accounts Assistant Accounts Officer, Class II Officer / Divisional Auditor,
Class II
2. Accounts Superintendent / Superintendent (Accounts),Class III Divisional Accountant,
Class III
3. Accounts Supervisor / Supervisor (Accounts) Class III Senior Accountant Inspector
of Accounts Class III
Printing Press
1. Officer Printing & Controller of Printing, Class I Senior Stationery, Class I Senior
2. Assistant Printing Officer, Assistant Controller of Printing Class II Class II
3. Chargeman (Printing)/Chargeman (Printing) Class III Foreman (Printing) Class II

RECRUITMENT AND SELECTION PROCESS

Method of recruitment
1. Appointment to a post in the Corporation shall be made by any of the following methods,
namely,
a) By Promotion
b) By transfer of a person already in service of the Corporation from an equivalent cadre
or class of post.
c) By obtaining on a loan of service of a person already in service of the Central or State
Government or other State Transport Undertakings.
d) By direct recruitment
e) By contract on such terms and conditions as are mutually agreed to.
f) By recruitment from among the In-service candidates.
g) By Deputation of a person already in service in the State or Central Government or any
undertakings owned or controlled by the State or Central Government or other State
Transport Undertaking to fill up any direct recruitment vacancy of Class-III or Class-IV post.
2) a) The method of recruitment to each post and the qualifications prescribed thereof shall
be as shown in Schedule ‗A‘ to thes Regulations except for in-service candidates.
b) The method of recruitment for Inservice candidates and the qualifications thereof shall be
as per the Karnataka State Road Transport Corporation (Inservice Recruitment) Scheme,
1997.
c) Omitted wide G.O. No. HTD-60 TRA-98 dated : 31-12-1998.
Scale per vehicle

1) Driver 2.00
2) Supervisory Staff and Manager 0.1
3) Ministerial and Secretarial Staff 0.1
4) Technical staff including Foreman 0.8
5) Conductors
Appointments shall be on probation as prescribed in Regulation11 and the selected

persons are liable to be posted to work in any Unit or Division of the KSRTC.

The appointment shall be on the basis of detailed verification of the lists / records and
other employment particulars.
The Corporation shall appoint all such eligible persons under a special category
irrespective of their caste or reservation groups by obtaining special exemption from the
Government for not following the prescribed classification for appointment.
The services of such persons shall count from the date they report for duty in the
Corporation and their service conditions shall be governed in accordance with the Rules and
Regulations of the Corporation. They will be treated as direct recruits and their past services
with the cancelled permit holders shall not be given any weightage for any benefits in the
Corporation .
4. Eligibility for Appointment and disqualifications for appointment

1) Save as otherwise provided in the Schedule ‗A‘ to these Regulations and applicable to any
post prescribing higher age limit every candidate for appointment by direct recruitment must
have attained the age of eighteen years and not attained the age of
a) Forty years in the case of a person belonging to any of the Scheduled Castes or Scheduled
Tribes or Backward Tribes.
b) Thirty eight years in the case of a person belonging to any of the Backward Castes or
Backward Communities.
c) Thirty five years in the case of any other person on the last date fixed for the receipt of
application or on such other date as may be specified by the Appointing Authority.
d) In respect of Ex-Servicemen, by three years plus by the number of years of service
rendered by him in Armed Forces of the Union subject to the condition the Ex-servicemen
shall not have completed 45 years of age.
e) The age limit in respect of employees of the Corporation shall be relaxed by the number of
years of service rendered in the Corporation subject to a maximum of Ten (10) years and
subject to the condition that the employee shall not have completed 45 years of age after such
relaxation.

5.No person who does not possesthe minimum educational qualification prescribed for the
post and who has not acquired a knowledge of Kannada as prescribed by the Corporation
from time to time shall be eligible for appointment by direct recruitment to any post in the
Corporation, This will not apply to:
a) Ex-Servicemen and to their children who are residing in the State of Karnataka.
b) The children of Central Government Servants.
c) The State Government servants working outside the State.
d) Children of persons employed in Public Sector Undertakings.
Procedure for selection of candidates for Class - III and IV posts – (To be read with
Regulation – 9 A.)
(1) (a) Applications for appointment by direct recruitment of Class – III State wide Posts
shall be called for through, advertisement in the leading News Papers and by publication of
the same on the Notice board of all the Unit offices of the Corporation in the State.
In respect of Class-III posts other than state wide cadre on the basis of percentage of
total marks secured in the qualifying examination prescribed for the post.
Procedure for Selection of candidates for all Class – III posts (other than Drivers) and Class –
IV posts of Helper ‗B‘, Helper (printing) (other than Security Guard.)
(i) The Selection Authority shall prepare a list of names of candidates eligible for selection:
(a) In respect of Class – III posts other than state wide cadre on the basis of the total marks
secured in the qualifying examination prescribed for the post.
(b) In respect of Class – III posts of state wide cadre on the basis of the total marks secured in
the qualifying examination and the marks secured in any test as may be specified from time
to time and conducted by the Selection Authority.

Procedure for Selection for the post of Driver, Class –III and Security Guard, Class-IV
(i) The candidates who satisfy the requirements for the post of Driver shall be called to
appear before the Selection Authority or any other officer authorised by the Chairman of the
Selection Authority for personal verification of physical standard prescribed under
Regulation-5. The candidates who do not fulfill the prescribed Physical standards shall not be
eligible for Trade Test.
Procedure for Selection for the post of “Driver-cum-Conductor”

(i) Number of posts to be filled under the category of ―Driver-cum Conductor‖, shall
be separately worked out in respect of candidates holding HTV Driving Licence and LMV
Driving Licence and shall be notified to the Employment Exchanges and shall also be
advertised in terms of Regulation-6(1) and separate selection lists shall be prepared, in
respect of candidates holding HTV Driving Licence and LMV Driving Licence :
Procedure for selection to class-III posts of Artisan, Assistant Artisan, Asst. Traffic Inspector
and Technical Assistant and Class IV posts of Helper (Printing)
i) The selection authority shall prepare a final selection list of candidates eligible for
appointment on the basis of percentage of total marks secured in the qualifying examination
plus the marks secured in the interview.
ii) The marks prescribed for personal interview in respect of the post of Artisan, Assistant
Artisan, Technical Assistant, Helper (Printing) and Assistant Traffic Inspector shall be 15.
Procedure for Selection of candidates for Class-IV posts other than Helper-‗B‘,
Helper (printing) and Security Guard.
The candidates who satisfy the requirement of Physical standards prescribed under
Regulation-5, shall be selected on the basis of age, the person or persons older in age be
placed higher in the order of Merit and Select List shall be finalised for Appointment.

Mode of Selection
1) The Selection Authority shall after interviewing the candidates, select candidates found
suitable for appointment and shall prepare a list of candidates so selected in the order of
merit.
2) The list selected candidates so prepared shall be in keeping with the reservations
prescribed for Scheduled Castes, Scheduled Tribes and other Backward Classes as may be
decided by the Government from time to time.
3) The preparation of select list shall be in accordance with the mode of selection ( cycle of
vacancies) prescribed by the Government from time to time.
4) The Selection Authority will prepare the select lists of candidates in the order of merit in
each classification of Backward classes, Scheduled
Castes and Scheduled Tribes as prescribed by the Government from time to time.
Provided that candidates belonging to the above classes whose names figure in the list
prepared in the category of general merit shall also figure in the merit list prepared as per the
classification of Backward Classes, Scheduled Castes and Scheduled Tribes.
5) Appointment of these candidates shall be in the descending order of merit from out of the
lists specified in Sub-Regulation-4 as per cycle of vacancies.
6) a) The List of selected candidates prepared by the Selection Authority shall be equal to the
No. of existing vacancies plus a single additional list of candidates not included in the main
list not exceeding ten percent of the total number of candidates included in the main list shall
be prepared by the Selection Authority.
b) First proviso shall be omitted.

1) Provided further that the Selection Authority may for reasons to be recorded in writing
quash the whole of the list or unoperated portion of the list as the case may be at any point of
time.
2) Provided further that the Corporation may by Resolution for reasons to be recorded quash
the whole of the list or unoperated portion of any select lists prepared by various Selection
Authorities as the case may be at any point of time.
7 (1) A waiting list of Ten percent of eligible candidates shall be prepared over and above
the number of vacancies in the final selection list for direct recruitment candidates to all
categories of posts by in accordance with the roster as per the Government Orders issued
from time to time.

(2) The waiting list so prepared shall be operated only to the extent of the vacancies in
respect of which the candidates from the main list does not report for duty and the said
waiting list shall cease to operate once all the notified vacancies are filled up.
9A. Irrespective of the procedures prescribed above for direct recruitment of all categories of
Class- IV, Class-III , Class – II and above posts, the procedure followed in the State
Government regarding adding of weightage of marks / percentage of marks to the marks
secured by the Rural candidates in the qualifying examination / Trade Test / Interview / Viva
– Voce, as the case may be, will mutatis mutandis apply.
PORTER’S FIVE FORCES MODEL
THREAT OF NEW ENTRY

Barriers are medium to high:
 Large initial investment in order to buy/lease buses, create the roots, hire staff and
drivers.
 Creating the brand awareness: promotion across many countries

 Creating customer trust: competing with existing companies that are known to be
safe and reliable.
SUPPLIER POWER
Bus producer or dealers- medium to high power
 Number of bus producer is not large, they can set there own condition in terms of
prices if you buy a large number of prices. If you buy a large number of buses then
you might of more power to negotiate your own condition.
 The higher prices for buses will affect the consumer needs because it will fluctuate
the price of the transportation service. Hence AC: sleeper buses would not be able to
offer low cost transportation to the customers.
BUYER POWER
 Bargaining power of buyer is low, because there are not so much variety. Most of the
low cost bus transportation companies in India are region specific. Like mofussil,
express and ordinary services and rural and suburban services,and also nagarasarige,
rajahamsa etc.
THREATS OF SUBSTITUTE
High level of threat:
 Affordable alternative means of transportation within India, that come from different
industries.
 Buses sharing across the India
RIVALRY ABOUT EXISTING COMPETITORS

 In this case AC sleeper buses has a competitive advantage as they provide a wider
distination network compare to competitors. Though they become best road transport
service provider in the world through offering of safe, reliable, punctual and
environmental friendly transportation to customers.For example,simple express is
offering transport across the India, like mofussil buses are concentrated more on rural
and suburban services.

CHAPTER 4
SWOT ANALYSES

STRENGTH
 Goodwill
 Government support
 Tax concession
 Concession from oil companies
 Low interest rates
 Public security
 Reserved space for women

WEAKNESS
 Schedule cancellation
 Frequent accidents
 Unsuitable for long distance & bulky goods.
 Poor conditions of road.
OPPORTUNITY
 Daily or monthly passes
 Govt. Support
 Passenger satisfaction
 Road network
 Introduction of new services
 City bus corporation
THREATS
 Low level of employees relationship
 Whenever the strikes, lockouts, the first target is the govt. Buses
 Competition from private buses
 Parallel services
 Railways

CHAPTER 5
ANALYSIS OF FINANCIAL STATEMENT

FINANCIAL PERFORMANCE
Financial position in crores
Balance sheet of KSRTC 2020-2021:-

Profit and loss of KSRTC:

CHAPTER 6
LEARNING EXPERIENCE

LEARNING EXPERIENCE
This organization study internship was very helpful to me to understand the actual
working culture of an organization. By this I came to know how the management theoretical
concepts are applied in practical in the organization. Over all its wonderful and helpful
experience for me by which I came to know industry as well as organization and it helps to
know about work culture, functions of different departments.

CONCLUSION
KSRTC is the major transportation mode preferred by the public. So it is the duty of
the organisation to provide quality services to meet the requirements of the passengers.
KSRTC is the one of the services given by the Government of Karnataka where it is
in trying to understand the perception of the customers and improves its quality day by day.
Service is an act or performance that one party can offer to another that is essentially
intangible and does not result in the ownership of anything. While providing services, if
KSRTC gives its importance to its dimensions of services like tangibles, reliability,
responsiveness, assurance and empathy it can improve its service quality.

BIBLOGRAPHY
www.https//bit,/y/2BLR7Gs
www.http://nekrtc:com/

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ORGANISATION STUDY ON KSRTC DIVISION 2

GURU NANAK DEV ENGINEERING COLLEGE BIDAR Page 1

A service is the intangible equivalent of economics goods. Service

By composing and orchestrating the appropriate level of services,

Services characteristics services can be paraphrased in terms of

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Transportation pie chart:

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North Eastern Karnataka Road Transport Corporation (N.E.K.R.T.C Div-2)

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Profile of NEKRTC (BACKGROUND)

The government of Karnataka was established a new transport corporation called

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NEKRTC has focused on rural and connectivity meets social obligations of

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VISSION AND MISSION

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Product/ Service Profile

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Achievements and rewards

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Future Growth And Prospects

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Head quarters of KSRTC:

KSRTC ORGANISATION STRUCTURE

The membership of the Board varied considerably during the last 36

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Marketing Sales Procedure And Strategy

―When we investigated this further,‖ says ChannabasappaHerur, chief

For a government-affiliated organization that is more used to traditional means of

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Digital Empowerment Foundation, with which Mint has a strategic partnership.

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Leave and Leave Salary

Luggage Important terms

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Vital Information Related To Specific Industry

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Broadly spiking TRANSPORTATION means can classified as under.

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Factory Online / Map

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The Hardss Are

The Sott’s Are

Security And Vigilance Department

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Mechanical Engineering Department

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Taluka covered under each Division

Name of the division Taluka covered

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Divisions and their respective Depots

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