Agata Lewkowska Ph.D.

Workbook

QUALITY MANAGEMENT
SYSTEM IN AUTOMOTIVE -
INTRODUCTION
LESSON 4
Exercise book to the course by
Qualitywise.pl®
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July 2023
Meet the author
OF THIS WORKBOOKBOOK

AGATA LEWKOWSKA PH.D.

THE FOUNDER OF QUALITYWISE ®

Since 2007 Agata has been working with "quality" in

production organizations in the automotive supply chain.

Agata provides:
Trainings in quality management i.e. ISO 9001 and IATF
16949, VDA 6.3, core tools, auditing.
Consulting in the field of quality management in the
automotive industry.
1st and 2nd site audits for compliance with ISO 9001
and IATF 16949.
VDA 6.3 audits.
Rediness audits for ISO 9001 and IATF 16949
certification.
Quality management system implementation and
maintanance.
Supplier evaluation / development.
Lectures in the discipline of management and quality
sciences

"I hope this workbook will help you to gain mandatory

basic knowledge needed for understanding the quality
management system in automotive industry."
Best regards,

LEARN MORE ABOUT

QUALITYWISE ®
Lesson 4
PROCESS APPROACH

Explore the process-based approach to

quality management and its
significance in achieving consistent
results. Understand how to identify
processes and process approach within
the automotive industry to streamline
operations and improve efficiency.
How do you understand process?
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What is emphasized in ISO 9000

definition about process?
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How process can be described?

Write the examples of different approaches to describe a
process.

i.e. SIPOC ................................................................................

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..................................................................................................

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 What are the most important
process elements?
As an example use a turtle diagram from previous question
to define process elements?

......................

......................

...................... ...................... ......................

......................

......................

Are these elements meeting all the

requirements for the process
defined in ISO 9001:2015?
(To answer this question you may need to do the next
following exercises.)

Yes No
How do you understand process
approach?
........................................................................................................

........................................................................................................

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Which of the requirements in ISO

9001 p.4.4 Quality Management
System and its Processes are
process, process approach or both
relevant?
My advice for you is to ask yourself a question if the
requirement concerns single process or multiple
processes.

1. determine the inputs required and the outputs expected

from these processes;

Process Process approach

2.determine the sequence and interaction of these

processes;

Process Process approach

3. determine and apply the criteria and methods

(including monitoring, measurements and performance
indicators);

Process Process approach

Which of the requirements in ISO
9001 p.4.4 ...continued...

4. determine the resources needed for the processes and

ensure their availability;

Process Process approach

5.assign the responsibilities and authorities for these

processes;

Process Process approach

6.address the risks and opportunities;

Process Process approach

7.evaluate these processes and implement changes to

ensure achieving intended results;

Process Process approach

8.improve the processes and the quality management

system.

Process Process approach

 To think about...

In which process in your

organization are you a participant?
........................................................................................................

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What is your role in this/these

process/es and how do you
contribute to the quality of my
organization?
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What benefits does it bring that you

don't work in a functional
department?
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Be invited to
QualityWise®
SOCIAL MEDIA!

(just click on the icon)

And...

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QualityWise Group

where you will have great opportunity to:

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share your experience
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take part in virtual events.

See how
QualityWise®
can help
you:

TRAININGS
• ISO 9001 and IATF 16949 standard requirements,
• How to audit quality management system,
• Coretools: APQP / VDA MLA, PPAP / VDA PPA, SPC / VDA 4,
MSA / VDA 5, FMEA AIAG-VDA
• VDA 6.3 audit
• and other on demand.

AUDITING
Do you need an experienced
auditor who will confirm the
compliance of your quality
management system?
We will do for you:
·internal audits according to ISO
9001 and IATF 16949,
·supplier audits according to ISO
9001 and IATF 16949,
·VDA 6.3 audits,
·ISO 9001 and IATF 16949
certification readiness audits
before 3rd party audit.
CONSULTING
Implementing, maintaining and
improving quality management
systems according to ISO 9001 and
IATF 16949.
In addition to the implementation
of the quality management
system, QualityWise specialize in:
•internal audit program
management,
•process mapping and monitoring,
•supplier sourcing/ evaluation/
development.
Visit www.qualitywise.pl for the complete details.
For inquiries or concerns regarding quality
management please e-mail:
agata.lewkowska@qualitywise.pl
or call: +48 603 880 578.

THANK YOU, AND WE LOOK

FORWARD TO WORKING WITH
YOU.