UMMA UNIVERSITY

SCHOOL OF BUSINESS & TECHNOLOGY

A REPORT ON STUDENT INDUSTRIAL ATTACHEMENT AT

HELLER PETROL STATION GARISSA

PERIOD: 5TH JUNE TO 29TH JULY

COURSE OF STUDY: DIPLOMA IN HUMAN RESOURCE

MANAGEMENT

SUBMITTED TO THE SCHOOL OF BUSINESS AND

TECHNOLOGY
DECLARATION

I hereby declare that apart from references in this report, this report on industrial attachment at
women education and health for development and presented to Umma University, school of
Business & Technology, as a partial fulfillment of the requirement for the award of Diploma in
Business management is the outcome of my investigation.

NAME: HASAN ABDI BADEY

REG. NO.: DHRM/2022/48874

SIGN: ………………………………………………………

DATE:……………………………………………

INDUSTRIAL BASED SUPERVISOR.

NAME: ……………………………………………………….

SIGN:………………………………

 
 ACKNOWLEDGEMENT

This attachment was successful due to the cooperation and support of a number of people who
have enabled me gain much more than what the industrial training could have given me.

I would like to extend my heartfelt gratitude to my family members especially my parents for
their support both financially and advise wise.

Thanks to my fellow classmates for and other friends for their invaluable support too.

Above all, I thank the lord God almighty for the divine protection, guidance and the opportunity
of a memorable and fruitful period at Heller petrol station

 
DEDICATION

This training report is dedicated to my parents and my siblings as a result of the support they
gave me during the training period.
EXECUTIVE SUMMARY

The purpose of industrial attachment creates the need for any discerning student to create a clear
picture of what has been done in the form of a report. Field attachment is a field of practical
training experience that prepares trainee for the tasks they are expected to perform on completion
of their training.. As a student, my involvement in this attachment was to make sure I that I
acquire new knowledge and practical skills, improving my confidence in problem solving and to
utilize the opportunity to relate with different category of people likely to be met in real life
situations. This report gives all the activities I undertook at Heller petrol station, the experience I
gained, the practical skills acquired and the personal inputs to the organization. My report gives a
brief introduction about Heller petrol station and the work/duties of different departments in the
organization. The report also gives details of the duties/functions of my host department i.e
Human resource management department. The information am giving in this report reflects all
the achievements I achieved according to my objectives set herein. It also shows my
recommendations and the conclusion of my training.
 TABLE OF CONTENT

DECLARATION ii
ACKNOWLEDGEMENT iii
DEDICATION iv
EXECUTIVE SUMMARY v
TABLE OF CONTENT vi
INTRODUCTION 1
MAIN FRAME OF REPORT 3
GENERAL ACTIVITIES 3
UBNDERTAKEN

SPECIFIC ACTIVITIES UNDERTAKEN 4

A PROFILE IN SKILLS AND 5
COMPETIENCIES GAINED

ACTIVITIES IN WHICH SKILLS WERE 6

APPLIED

STRATEGY FOR UTILIZATION OF 7

THE CONTACTS ESTABLISHED

ANALYSIS,OBSERVATION AND 9
CRITIQUES

SUMMARY 13
CONCLUSION 12
RECOMMENDATIONS 12
APPENDICES 14

 
 CHAPTER ONE

INTRODUCTION

During my two months attachment period, at Heller petrol station, I was attached at the
department of Human Resource Management.

A petrol station, also known as a gas station or service station in some regions, is a facility
where motor vehicles can refuel with gasoline (petrol) or diesel fuel. These stations are essential
components of transportation infrastructure, providing a convenient and easily accessible
location for vehicles to fill up their fuel tanks Petrol stations are strategically located along roads,
highways, and urban areas, making them easily accessible to motorists. They play a vital role in
keeping vehicles fueled and facilitating smooth transportation for commuters and travelers.

The Human Resources (HR) department at a petrol station plays a crucial role in managing the
workforce and ensuring the smooth functioning of the business. Here are some of the key
responsibilities and functions of HR at Heller petrol station:

1. Recruitment and Selection: HR is responsible for hiring and selecting qualified

candidates for various positions within the petrol station, including cashiers, pump
attendants, mechanics, and administrative staff. They manage the entire recruitment
process, from job posting to conducting interviews and making job offers.
2. Onboarding and Training: HR facilitates the onboarding process for new employees,
ensuring they receive the necessary training and orientation to perform their roles
effectively. This includes providing information about company policies, safety
procedures, and customer service standards.
3. Employee Records and Documentation: HR maintains accurate and up-to-date records of
all employees, including personal details, employment contracts, training records, and
 performance evaluations. They also handle any relevant paperwork, such as payroll
processing and tax documentation.
4. Performance Management: HR is involved in setting performance expectations,
conducting performance evaluations, and providing feedback to employees. They work
closely with supervisors and managers to identify areas for improvement and help
employees reach their full potential.
5. Employee Relations: HR serves as a mediator in resolving conflicts and disputes among
employees or between employees and management. They promote a positive work
culture and address any grievances or concerns raised by employees.
6. Payroll and Benefits Administration: HR manages the payroll system, ensuring accurate
and timely payment of salaries and benefits to employees. They also handle issues related
to employee benefits, such as health insurance, leave entitlements, and retirement plans.
7. Compliance and Legal Matters: HR ensures that the petrol station complies with labor
laws, regulations, and industry standards. They keep track of changes in labor laws and
make sure that the station's policies and practices align with legal requirements.
8. Safety and Training Programs: HR collaborates with the safety department to develop
and implement safety training programs for employees. They promote a safety-conscious
work environment and ensure that employees are aware of safety protocols.
9. Employee Engagement and Motivation: HR organizes employee engagement activities,
such as team-building events, recognition programs, and employee feedback surveys.
These initiatives are aimed at boosting employee morale and motivation.
10. Exit Interviews and Offboarding: When employees leave the petrol station, HR conducts
exit interviews to gather feedback and insights that can help improve the workplace. They
also handle the offboarding process, ensuring that departing employees are provided with
all necessary documentation and assistance.

In summary, the HR department at a petrol station plays a critical role in managing the
workforce, fostering a positive work environment, and ensuring compliance with labor laws and
regulations. Their efforts contribute to the overall success and efficiency of the petrol station's
operations.

GENERAL ACTIVITIES UNDERTAKEN IN THE ORGANISATION

Activities undertaken in a petrol station can vary depending on its size, location, and available
facilities. However, here are some general activities commonly undertaken at petrol stations:

1. Fuel Dispensing: The primary activity of a petrol station is to dispense fuel to customers.
This includes operating the fuel pumps, providing the selected type of fuel (gasoline or
diesel), and ensuring accurate metering for proper billing.
2. Customer Service: Petrol station attendants interact with customers, assist them in
refueling their vehicles, and provide information about fuel prices, promotions, and other
services available at the station.
3. Fuel Inventory Management: Petrol station staff monitor fuel levels in underground tanks
and coordinate fuel deliveries to ensure an adequate supply of gasoline and diesel for
customers.
4. Cashier Duties: Cashiers handle payment transactions, process cash, credit card, or other
forms of payment, and issue receipts to customers.
5. Safety Measures: Petrol station personnel are responsible for enforcing safety protocols,
such as no smoking rules, maintaining fire safety equipment, and handling fuel spills if
they occur.
6. Convenience Store Operations: Many petrol stations have convenience stores attached to
them. Staff working in the store handle sales of various items, restock shelves, and ensure
a clean and organized store environment.
7. Cleaning and Maintenance: Regular cleaning of the fueling area, convenience store,
restrooms, and car wash (if available) is essential to maintain a hygienic and inviting
environment for customers.
8. Tire Pressure Check and Windshield Cleaning: Some petrol stations offer additional
services like checking tire pressure and cleaning windshields for customers.
9. Vehicle Service: Larger petrol stations may provide basic vehicle maintenance services,
such as oil changes, tire rotations, and battery checks.
10. Cash Handling and Accounting: Staff members manage cash handling procedures, ensure
proper accounting of sales, and reconcile transactions at the end of the day.
 11. Inventory Management: In addition to fuel inventory, employees may also manage
inventory for convenience store items, ensuring they are well-stocked and orders are
placed when needed.
12. Employee Training: Petrol station management may conduct regular training sessions for
employees to enhance customer service skills, safety awareness, and product knowledge.
13. Environmental Compliance: Petrol stations must adhere to environmental regulations,
and staff may be responsible for monitoring potential environmental risks and
implementing proper waste disposal procedures.
14. Marketing and Promotions: Staff may be involved in promoting special offers, loyalty
programs, or partnerships to attract more customers to the station.

These activities collectively ensure the smooth operation of the petrol station, offering quality
service and products to customers while maintaining safety and compliance standards.

SPECIFIC ACTIVITIES UNDERTAKEN IN THE ORGANISATIO

As an HR attachee at Heller petrol station, specific activities undertaken involved supporting the
Human Resources department in various tasks. Here are some specific activities I got involved
in:

Onboarding and Orientation: Assisting with the onboarding process of new employees,
which includes preparing welcome packages, explaining company policies, and ensuring
all necessary documentation is completed.
Employee Records Management: Helping to maintain accurate and up-to-date employee
records, including personal information, contracts, and training records.
Recruitment Support: Assisting in the recruitment process by posting job openings,
screening resumes, and coordinating interviews.
Employee Training and Development: Assisting in organizing training sessions and
workshops for employees, ensuring they have access to relevant training materials and
resources.
Employee Relations: Being a point of contact for employees, addressing their inquiries
and concerns, and forwarding issues to the appropriate HR personnel.
 Safety and Compliance: Assisting in promoting a safe work environment and ensuring
compliance with safety protocols and regulations.
Performance Management: Supporting performance appraisal processes, collecting
feedback from supervisors, and assisting in preparing performance evaluation reports.
Employee Engagement: Assisting in organizing employee engagement activities, such as
team-building events or recognition programs.
Exit Interviews and Offboarding: Conducting exit interviews with departing employees to
gather feedback and ensure a smooth offboarding process.
HR Documentation: Assisting with the preparation and maintenance of HR-related
documents, including contracts, policies, and procedures.
Employee Benefits: Helping employees understand their benefit options and assisting
with enrollment processes.
HR Projects: Assisting HR managers with various projects, such as policy updates,
employee surveys, or process improvements.
Communication: Assisting in internal communication efforts, such as preparing HR-
related announcements and updating notice boards.
HR Compliance: Assisting in ensuring compliance with labor laws and company policies
related to HR matters.
General Administrative Support: Providing administrative support to the HR department,
such as scheduling meetings, organizing files, and responding to emails.

A PROFILE IN SKILLS AND COMPETENCIES GAINED DURING

ATTACHMENT PERIOD AT HELLER PETROL STATION.

As an HR attachee student at the petrol station, I had the opportunity to develop and enhance
various skills and competencies essential for a successful career in Human Resources.
Throughout my attachment, I actively engaged in a wide range of HR activities, allowing me to
gain practical experience and contribute to the station's HR operations. Here is a profile of the
skills and competencies I have acquired:

1. I gained hands-on experience in assisting with the recruitment process, including posting
job openings, screening resumes, and coordinating interviews. This allowed me to
 develop a keen eye for identifying suitable candidates and understanding the importance
of a well-structured recruitment process.
2. I actively participated in the onboarding process, ensuring new employees received a
warm welcome and were provided with necessary information about the company's
policies, culture, and safety procedures. This experience honed my communication and
organizational skills.
3. Throughout my attachment, I managed various HR-related documents, such as employee
records, contracts, and training materials. This helped me develop strong attention to
detail and the ability to maintain accurate and up-to-date records.
4. By being a point of contact for employees, I learned to effectively address their inquiries,
concerns, and feedback. This experience improved my interpersonal skills and taught me
the importance of building positive relationships with colleagues.
5. I assisted in organizing training sessions and workshops, providing me with insight into
employee development initiatives. This exposed me to the significance of continuous
learning and skill-building for employee growth.
6. Working in a safety-conscious environment, I gained a better understanding of safety
protocols and the importance of ensuring a safe workplace for all employees.
7. Balancing various HR tasks and responsibilities taught me valuable time management
skills, enabling me to prioritize tasks effectively and meet deadlines.

ACTIVITIES IN WHICH I APPLIED MY SKILLS WITHIN THE PETROL STATION

FOT THE BENEFIT OF THE ORGANISATION

As an HR attachee at the petrol station, I actively applied my skills and competencies to various activities
within the organization, contributing to its overall efficiency and employee satisfaction. Here are some
specific activities in which I utilized my skills for the benefit of the petrol station:

 Employee Relations Support: I acted as a point of contact for employees, actively

listening to their inquiries and concerns. By providing timely and helpful responses, I
contributed to a positive work environment and strengthened employee satisfaction.
  Training and Development Assistance: I assisted in organizing training sessions and
workshops, ensuring that employees had access to relevant training resources. This
supported the continuous learning and skill enhancement of the station's workforce.
 Safety Awareness Promotion: I actively participated in safety briefings and ensured that
employees adhered to safety protocols. By reinforcing safety measures, I contributed to
maintaining a safe work environment for all staff and customers.
 Employee Engagement Initiatives: I assisted in organizing employee engagement
activities, such as team-building events and recognition programs. These activities
boosted employee morale and fostered a sense of camaraderie among the staff.
 HR Projects Support: I actively participated in HR-related projects, such as policy
updates and employee surveys. My contribution helped streamline processes and improve
HR practices within the organization.
 Communication Improvement: I collaborated with colleagues to enhance internal
communication efforts, ensuring that employees were well-informed about HR updates
and station policies.
 Ethical Conduct: I upheld ethical standards and confidentiality in handling sensitive HR
information, ensuring that employee trust in the HR department remained intact.

Through these activities, I applied my skills and competencies in a manner that positively
impacted the petrol station's HR operations and contributed to a more efficient and employee-
centric workplace. My dedication to HR best practices and commitment to professionalism
allowed me to make meaningful contributions during my attachment.

STRATEGY FOR UTILISATION OF THE CONTACTS ESTABLISHED DURING

ATTACHMENT

Developing and maintaining contacts established during the attachment is crucial for personal
and professional growth. These contacts can be valuable resources for future career
opportunities, knowledge sharing, and networking. Here is a strategy for effectively utilizing the
contacts made during the attachment:
1. Organize Contact Information: Create a well-organized database or contact list that
includes the names, designations, contact details, and any relevant notes about each
person you connected with during the attachment. This will help you keep track of your
network and easily reach out when needed.
2. Follow-Up Emails: Send personalized follow-up emails to each contact expressing
gratitude for the opportunity to work together during the attachment. Mention specific
experiences or projects you collaborated on to jog their memory. Reiterate your interest
in staying connected and mention your willingness to provide assistance if they ever need
it.
3. Stay Active on Professional Platforms: Connect with your contacts on professional
platforms like LinkedIn. Engage with their posts, share relevant content, and participate
in discussions to stay on their radar and demonstrate your interest in ongoing professional
growth.
4. Offer Value: Instead of approaching your contacts only when you need something, look
for ways to add value to their professional lives. Share articles, resources, or industry
update.
 SUMMARY, CONCLUSION AND RECOMMENDATIONS.

During my attachment at Heller petrol station, I had the opportunity to gain valuable insights and
practical experience in the field of Human Resources. This summary highlights my key learnings
and contributions during the attachment period.

1. Customer Service Skills: Working at the petrol station provided me with hands-on
experience in dealing with customers from diverse backgrounds. I learned to handle
customer inquiries, address concerns, and ensure their needs were met promptly and
courteously. This experience honed my communication and interpersonal skills.
2. Team Collaboration: As an attachee, I actively engaged with the station's staff and
supervisors, contributing to team discussions and collaborating on various tasks. Working
closely with colleagues gave me a glimpse into the importance of teamwork and how it
contributes to the overall efficiency of the workplace.
3. HR Administrative Tasks: I had the opportunity to assist in HR administrative duties,
including maintaining employee records, updating files, and handling documentation.
This allowed me to apply my organizational skills and attention to detail in a real-world
setting.
4. Workplace Safety: Safety is a critical aspect of any workplace, and the petrol station
reinforced the importance of adhering to safety protocols. I actively participated in safety
briefings and ensured that safety measures were followed diligently.
5. Adaptability and Time Management: The fast-paced and dynamic environment of the
petrol station challenged me to adapt quickly to changing situations. I learned to prioritize
tasks and manage my time efficiently to meet deadlines effectively.
 6. Professionalism and Integrity: Throughout my attachment, I upheld a professional
demeanor and acted with integrity in all my interactions. I recognized the significance of
maintaining ethical standards in HR practices and in customer-facing roles.
7. Feedback and Continuous Improvement: I actively sought feedback from my supervisors
and colleagues to identify areas for improvement. This constructive feedback helped me
refine my skills and work towards enhancing my performance.

Conclusion:

My attachment at the petrol station was a valuable experience that provided me with practical
exposure to various HR-related tasks and customer service. I gained essential skills in
communication, teamwork, adaptability, and time management, which are all crucial for a
successful career in HR. I am grateful for the opportunity and look forward to applying these
learnings in my future endeavors.

RECOMMENDATIONS.

Employee engagement is a crucial aspect of fostering a positive work environment and

enhancing productivity. I propose implementing regular employee engagement activities at the
petrol station. These activities could include:

1. Team Building Events: Organize team-building activities, such as off-site outings or team
challenges, to foster a sense of camaraderie among employees.
2. Recognition Programs: Establish a formal recognition program to acknowledge and
appreciate outstanding employee performance. This can include employee of the month
awards or other incentives.
3. Feedback Mechanism: Implement a system where employees can provide anonymous
feedback, suggestions, or concerns. This will encourage open communication and
demonstrate that the station values the opinions of its workforce.
 4. Training and Development: Offer training sessions and workshops to empower
employees with new skills and knowledge, enhancing their job satisfaction and career
growth prospects.

By incorporating employee engagement activities, Heller petrol station can experience the
following benefits:

1. Improved Employee Morale: Engaged employees are more likely to be motivated and
have a positive attitude towards their work, leading to higher morale and job satisfaction.
2. Enhanced Team Collaboration: Team-building events can strengthen the bond among
employees, promoting better collaboration and teamwork.
3. Increased Productivity: Engaged employees tend to be more productive and committed to
their roles, leading to improved customer service and operational efficiency.
4. Reduced Turnover: A positive work environment and recognition for good performance
can help reduce employee turnover, saving the station recruitment and training costs.

I believe that implementing these employee engagement initiatives will not only boost employee
satisfaction but also contribute to the overall success of the petrol station.