G da 311m asier

Bank
of Baroda
a:
BCC:BR:112:421 20.07.2020

CIRCULAR TO ALL BRANCHES/OFFICES IN INDIA

i ISSUED BY RETAIL LIABILITIES DEPARTMENT 9

Dear Sir/Madam

Re : Introduction of Baroda Insta Click Savings Account

A) BACKGROUND:
The current situation of COVID 19 pandemic has necessitated social
distancing leading for wide adoption of digital channels amongst customers.
Different Business continuity plans have evolved with the changes in the
ecosystem and organizations are adopting to new ways of doing business.

Bank has been pioneering digital adoption in its products and processes with
an objective to deliver seamless customer on boarding experience and
engagement.

We are pleased to announce the launch of Baroda Insta Click Savings

Account, a 100 % paperless, digitally enabled self-assisted Online Account
Opening Journey for the customers.

It is a revolutionary product which empowers a customer sitting at his place

of convenience to open a Bank of Baroda Individual Resident Savings
Account in real time.|t also enables the customer to start doing his
transactions instantaneously.

L Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051,
India
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 — 6698 3279
e-mail: depresources.bcc@bankofbaroda,.com
 G da iim asicr
Bank of Baroda
a: Da
The Baroda_Insta_Click Savings Account is a channel agnostic digital
application which can be opened from the Bank of Baroda website using a
Mobile Phone, |-pad, Laptop or a Personal Computer. The Digital Application
uses digital KYC and Aadhar based OTP authentication of the customer.

The entire account opening process is a seamless & self-assisted journey

guided by user friendly screens and the end to end account opening process
can be completed by the customers in a very short time of 5 minutes. The
customer can also subscribe to other digital channels like Mobile, Internet

Banking, UPI, and Debit Card in the account opening journey itself.

B. FRONT END OF ACCOUNT OPENING JOURNEY

Baroda Insta Click Savings Account application is available on the banner

page which is hosted on Bank's website, where two options are available
1.Know more
2.Apply Now

To know about the product, customer can click on Know more TAB and go
through the features of the online savings account ,terms and conditions and
FAQ section.
URL (browser agnostic.) for Baroda Insta Click Savings Account is
https://tabit.bankofbaroda.com/BarodalnstaCLick/

Prerequisites for Baroda Insta Click Savings Account:

1. PAN No
2. Aadhar No
3. Mobile Number registered with Aadhar
4, Valid E mail ID
5. Internet Enabled Device - Mobile, TAB, Laptop, Desktop .

Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051,
India
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 - 6698 3279
L Me e-mail: depresources.bcc@bankofbaroda,.com
 G a@ iim aster
Bank
of Baroda
a: om

Eligibility :
1) Only TAX Resident Indian Individuals can open this Account
2) It is available only to New to Bank customer as there is a dedupe
check in the system and existing customers cannot open their
account.
3) The customer should not be Minor, politically exposed person.
4) The customer Should be a TAX resident of India.
5) There is system level validation for allowing Account opening only to
Residents above age of 18.

Summary of Account Opening Journey is produced below:

The Account Opening Journey is divided into 9 sections namely:

1. BASIC DETAILS

2. AADHAR AND PAN

3. VERIFICATION OF DETAILS AND BRANCH SELECTION.

4. PERSONAL DETAILS

5. NOMINEE DETAILS

6. ADDITIONAL SERVICES

7. APPLICATION PREVIEW.

8. OTHER PRODUCTS SELECTION.

9. DROP JOURNEY

As and when the customer completes the above mentioned sections the
Account Opening progress bar will display the percentage of process
completed.

Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051,
India
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 - 6698 3279
y - e-mail: depresources.bcc@bankofbaroda,.com
 G do 3iim asic
Bank
of Baroda
a=: |
Please find blew Sections wise details:

SECTION 1 - BASIC DETAILS

The customer will be prompted to fill
> First & Last Name.
>» Mobile No Registered with Aadhar
>» Customer's Mobile no is authenticated using the 6 digit OTP sent on his
mobile.
> Email Id

The customer will be prompted to click the hyperlink for accepting FATCA
declaration, General Terms and Conditions, CKYC declarations.

Please note that system will trigger the request for AML in the backend.
Account Opening request of Customer whose credentials are reflecting in
the restricted list will be regretted with a error message “please visit your
nearest Branch for account opening”.

SECTION 2 - AADHAR AND PAN

Customer will be prompted to enter

1) PAN No which is validated real time with records of NSDL.

2) Aadhar No.
3) In case the mobile number is not linked with the Aadhar Number,
system will not allow the customer to proceed further and display a
error stating Aadhar not linked to mobile
4) Customer is prompted to
a. Give consent for OTP based authentication.
b. Authorise Bank for fetching details of Aadhar from UADAI for
Account Opening.

Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051,
: India
/ Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 - 6698 3279
e-mail: depresources.bcc@bankofbaroda,.com
 G da 341m aster r
Bank of Baroda _
a:
c. Declare that no other Account has been opened nor will be

opened by using OTP based KYC in non face to face mode with
any other Bank.
5) Customer is prompted to enter 6 digit OTP received from UADAI on his
mobile number which is linked with Aadhar.
6) Any mismatch in name as per PAN and Aadchar will not allow the
customer to proceed further and error will be displayed.

SECTION 3- VERFICATION OF DETAILS AND BRANCH SELECTION.

1) Customer photo as well as demographic details like Name, Gender,
Date of Birth, and Address is populated on the screen.
2) Customer will be given the choice of using the address in his/her
Aadhar as communication address. If the selection is yes, the branch
can be selected from list of branches in dropdown as per the city
mentioned in address.
3) Customer also has the option to choose a communication address
which is other than address as per Aadhar. In such a scenario customer
has to fill all the details of communication address and save changes
post which the branch selection drop down will display list of branches
in the city as mentioned by customer in his communication address.

SECTION 4— PERSONAL DETAILS

1) Customer is Prompted to enter the following personal details
Fathers name
Mothers name
Employment Status

cif eal As per list in drop down

Occupation-
Marital status- If Marital status is selected as Married customer is
prompted to fill spouse details (Name,DOB and Relationship)

ae
Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051,
India
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 — 6698 3279
e-mail: depresources.bcc@bankofbaroda,.com
 G dq 3m asta
Baofnk
Baroda
a=
|
SECTION 5 - NOMINATION.
» By default the nominee option will be set as yes.
>» Customer will be required to enter the following details of nominee
o Name

o DOB
o Relationship to be selected from the dropdown menu.
o Address - Option is available for selecting the “address same as
applicant”.
> If the nominee is Minor then Guardian details has to be submitted.
> Option is available of selecting the address of guardian “ same as of
applicant."
> If the customer does not wish to specify the nominee he/she can select
for No option and proceed further.

SECTION 6- ADDITIONAL SERVICES

Customer has the choice for subscribing 5 additional Services namely:
1) Mobile Banking
2) Internet Banking
3) Debit card
4) UPI
5) SMS Alert

> Mobile banking MPIN will be sent to the customers registered mobile
number ,Customer can download the application from the link
provided to the customer through message sent on his registered email
id, Debit card will be sent to the customers address in T+7 working days.

> Internet banking user id will be sent to the customers registered email id
for activation of the same
> UPI registration will be done in T+1 days and the UPI ID will sent to the
customer on his registered mobile number
Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla Complex,
Bandra (E), Mumbai 400051,
India
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 - 6698 3279
wh e-mail: depresources.bcc@bankofbaroda,.com
 B aa iit asler
Bank
of Baroda
a=:
SECTION 7 : APPLICATION PREVIEW:

> Before the final submission of application, customer is shown preview of

the section wise details. filled by the customer along with other
information and photograph as populated from Aadhar.
» The preview section allows the customer to verify the details filled in the

Insta Click Application before final submission.

> If the customer wishes to edit details of any section, it can be edited in
the preview page itself without the need to go to the original page.
Changes if any, made by the customer, needs to be saved before final
submission of application to the Bank.
>» After clicking on SUBMIT APPLICATION, account will be created in the
system and a congratulation message will pop Up on screen showing
that account is created and the applicant will also receive welcome
SMS and email.
>» This welcome mail will be sent on customer’ s registered email. The
welcome letter is password protected and can be opened by the
customer using the 9 digit customer ID shared with him in Welcome SMS
sent on his registered mobile number.

SECTION 8 :OTHER PRODUCT SERVICES PAGE:

Customer will be prompted for giving consent for subscribing other products
as under:
> Credit Card
> Health Insurance
> Life Insurance
> Home Protection.

The list of customer who have shown interest in any of the above mentioned
products will be shared with concerned branch over mail on T+1 day for
approaching the customer and converting the lead.
Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051
India
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 — 6698 3279
2 e-mail: depresources.bcc@bankofbaroda,.com
 G dar 31m aster
Bank of Baroda
a:
SECTION 9- DROP JOURNEY :

The application is developed intelligently to identify a customer who had

dropped the journey at any point of the Account Opening Journey before
completion. The moment customer is authenticate using OTP based mobile
no authentication, he will be prompted to resume the journey and will be
landed on the section where he had last left his journey.

C. MOST IMPORTANT TERMS AND CONDITIONS OF BARODA INSTA CLICK

SAVINGS ACCOUNT:

e Presently this facility is enabled only for Bank of Baroda Branches as the
application is integrated with Finacle 10. It may please be noted
Branches of E Dena and E Vijaya will be enabled for this functionality as
and when these branches migrate to Finacle 10.
e As the A/c is getting activated without wet signature of customer as
per RBI Master guidelines of RBI on KYC AML, it will be a limited variant
Account for which a separate savings scheme code “BARODA INSTA
CLICK SAVINGS ACCOUNT (SB 187)” is developed with following
restrictions :
° This Account can only be opened by Resident Individuals above
age of 18 ( Illiterate and visually challenged/blind individuals will
not be allowed to open the Account.
Mode of Operation in the Account will be self only.
No issuance of Cheque Book
However the customer will be issued Physical Debit Card
The aggregate of all credits in a financial year should not
exceed Rs 2,00,000 ( two lacs).

Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051
India ,

ae
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022-6698 3279
e-mail: depresources.bcc@bankofbaroda,.com
 Bank of Baroda
i: oe
o Foreign remittance shall not be allowed to be credited into
the
account unless the identity of the customer is fully established.
o The aggregate balance of all deposit Accounts of the customer
should not exceed Rs 1,00,000 one lakh/-. In case the balance
exceeds the threshold the accounts ceases to be operational till
customer Due Diligence process is done as per guidelines of RBI.
© Operations in such will not be allowed beyond 12 months post
which customer due diligence will be done as per RBI guidelines.
o Customer will given a time period of Up to 12 months to visit
the
branches, complete KYC and provide wet signature post which
the account will be changed to regular savings account with all
restrictions removed.

D.ACTIONABLE AT BRANCHES
When the account holder visits the branch for any modification
s in his
account which was opened online under the scheme
SB 187, Branch
should obtain the KYC documents with self-attestation and should
verify the account KYC details and obtain the signature of the
customer in person.
Once the branch official is satisfied with the KYC documents,
customer
should be explained about the benefits of different SB
account variants
available in the Bank and specific consent of customer
is to be taken
for changing the scheme code as per customer's choice.
In case the customer does not give any choice of SB variant, the
account is to be transferred to scheme code SB 101.
The SB 187 account is marked as KYC account-Non
Face to Face
mode and, account scheme can be transferred only after the
signature of the account holder is uploaded in the system
.
Please note that the scheme transfer menu HACXERSC will
be enabled
only after the signature is scanned and uploaded in the
SVS.
Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block,
Bandra Kurla Complex, Bandra (E), Mumbai 400051,
India
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 - 6698 3279
: wd e-mail: depresources.bcc@bankofbaroda,.com
 G am iim aster
Baofnk
Baroda
a: a
e Validity for the online saving account is only for 12 months ,after from
the date of Account Opening. The customer can submit his KYC
document along with wet signature and convert his Insta Click
Account to a full fledged account within a period of 12 months from
date of account opening.
e After completion of 12 months from date of Account Opening of Insta
Click Savings Account, it will be frozen if the KYC documents are not
submitted to the from.

E.RESTRICTIONS IN FINANCIAL AND NON FINANCIAL TRANSACTIONS IN SB 187

a) Financial Transactions
> Cash Payment
Cash deposit
vv Vv

Transfer transaction (Customer induced)

NEFT and RTGS Transactions
Inward Cheque Clearing
Vv

> Foreign Remittances

b) Non-Financial Transactions:
All the non-financial transactions are permissible subject to due diligenc
e of
the customer and submission of wet signature by the customer in person.

F) CUSTOMER AND BRANCH SUPPORT SET UP

A dedicated number 079-68681111 is set Up as a contact centre for assisting
customer in case of any query/assistance. This number is direct number
and
will have very less wait time. However the cost of calling is to borne by
the
customer. Presently calls will be received on this dedicated number from
9
AM in morning to 8 PM in evening. Calls received after 8 PM will be made
a
call back the next working day.

Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla
Complex, Bandra (E), Mumbai 400051,
India
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 - 6698 3279
bE wa | e-mail: depresources.bcc@bankofbaroda,.com
 Bank
of Baroda
a=: |=
An arrangement has been made for outbound calling to customers who
have dropped the Insta Click Account Opening journey. These calls be made
to customers at a frequency. of within 1 hour from the time of drop in the
Account Opening Journey. The objective of calling these customers is to
successfully onboard the customer by completing the process and not to
loose a single account opening opportunity.

A dedicated mail ID support.instasb@bankofbaroda.co.in has been created

for responding to customer queries. Branches may also write on this email in
case of any clarification with regard to Baroda Insta Click Savings Account
Opening only.Demo AV is also available on banks site which shows the
journey of opening of online savings account.

Branches are requested to take utmost care while operating these accounts.
Scheme parameters are attached for your reference.it is required that all the
staff members are hands on of the Insta Click Account Opening process in
order to give assist the customer in case of any difficulties faced in account
opening.

Field functionaries are required to give wide publicity and create strong
awareness amongst customers on their new Insta Click Savings Account
facility. It is expected that all eligible accounts are routed through this
seamless account opening channel.

Yours faithfu

Siddhartha Sen
General Manager
Retail Liabilities

1, Encl: Scheme Document of Baroda Insta Click Savings Account, JOB CARDS & FAQ

Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla Complex, Bandra (E), Mumbai 400054,
India
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 — 6698 3279
Whe
L e-mail: depresources.bec@bankofbaroda,.com
 B
dap 3m aster
Bank
of Baroda
Oo Es

BARODA INSTA CLICK SAVINGS ACCOUNT( SB 187)

Sr. Parameters Details
No.
1 Product Product is specifically designed _ for
individuals opening account online without
branch channel.
2 Eligibility All resident individuals above the age of 18
years (Illiterate and Visually Challenged/
Blind Individuals not allowed)
3 Mode of Operation | Self Only
4 Minimum balance | Nil
5 Maximum Amount |The aggregate balance of all deposit
accounts of the customer should not
exceed Rs. 1,00,000
The aggregate of all credits in a financial
year should not exceed Rs. 2,00,000/-
6 Minimum Quarterly | NIL
Average Balance
(QAB)
7 Non maintenance | NIL
charges
8 Interest Calculation | As per guidelines applicable to savings
and Payment account.

9 KYC Norms Aadhaar, PAN is a perquisite to open the

account.Customer is required to complete
the KYC as per bank’s extant guidelines in
the nearest branch within 12 months and
provide wet signature post which the
account will be changes to regular savings
account with all restrictions removed.
Operation in such Accounts will be frozen in
cases where the Account status is NON KYC
complaint even after expiry of 12 months.
10 Channels of | Mobile Banking,Internet Banking,UPI,Debit
Account Card
Operation
1] Debit Card Variant | Debit Card can be subscribed by customer
at time of account opening. Alternatively he
can subscribe the same though Mobile
Banking as well.
If customer opts for physical card classic

OOOOUO OOOO00', OOOO00, OOOO OO OOOO, 00-34, 00 OOOO, OOOOO00 OOOO0o

OOOOUOOOOO0G, DOOUOOOd (OOOO), COO 400051, D000
Retail Liabilities, BCC, Baroda Sun Tower, C- 34, G-Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051,
India
Tel. Dept.- 6759 2651/ 6698 3278. Fax : 022 — 6698 3279
e-mail: depresources.bcc@bankotbaroda,.com