Evolve Functional L Lists

Evolve Digital Level 1
Functional language summaries
Unit 1, Lesson 3: Checking in to a hotel.......................................................................3

Checking in (clerk)....................................................................................................3
Checking in (guest)...................................................................................................3
Checking spelling......................................................................................................3
Unit 2, Lesson 3: Asking about and saying ages and birthdays..................................4
Asking about ages and birthdays..............................................................................4
Saying ages and birthdays........................................................................................4
Giving birthday wishes..............................................................................................4
Correcting yourself....................................................................................................4
Unit 3, Lesson 3: Offering a drink or snack; replying to offers.....................................5
Making offers.............................................................................................................5
Accepting offers........................................................................................................5
Refusing offers..........................................................................................................5
Giving someone something......................................................................................5
Asking about words you don’t understand................................................................5
Unit 4, Lesson 3: Asking about a new topic; asking for a response.............................6
Asking about a new topic..........................................................................................6
Asking a person the same question that they ask you.............................................6
Showing you are listening.........................................................................................6
Unit 5, Lesson 3: Showing you agree and showing you have things in common........7
Showing you agree...................................................................................................7
Showing you have things in common.......................................................................7
Short answers with adverbs of frequency.................................................................7
Unit 6, Lesson 3: Asking for and giving directions.......................................................8
Asking for directions..................................................................................................8
Giving directions........................................................................................................8
Checking information................................................................................................8
Cambridge University Press & Assessment © 2022

Unit 7, Lesson 3: Sharing news on the phone..............................................................9
Answering the phone and greeting people...............................................................9
Asking people how they are......................................................................................9
Responding...............................................................................................................9
Reacting to news.......................................................................................................9
Unit 8, Lesson 3: Asking for and giving opinions.......................................................10
Asking for opinions..................................................................................................10
Giving opinions........................................................................................................10
Explaining and saying more about an idea.............................................................10
Unit 9, Lesson 3: Asking for and giving information...................................................11
Asking for information.............................................................................................11
Giving information...................................................................................................11
Asking someone to repeat something....................................................................11
Unit 10, Lesson 3: Making, accepting, and refusing suggestions..............................12
Making suggestions................................................................................................12
Accepting suggestions (saying yes).......................................................................12
Refusing suggestions (saying no)...........................................................................12
Saying why you can’t do something.......................................................................12
Unit 11, Lesson 3: Expressing uncertainty.................................................................13
Very unsure.............................................................................................................13
A little unsure..........................................................................................................13
Taking time to think.................................................................................................13
Unit 12, Lesson 3: Offering and requesting food and drink; responding to requests.14
Offering food and drink...........................................................................................14
Using “so” and “really” to make words stronger......................................................14

Unit 1, Lesson 3: Checking in to a hotel
Checking in (clerk)
What’s your phone number?
Please sign here.
Here’s a pen.
This is the key.
It’s room 6B.
You’re in room 6B.
Checking in (guest)
It’s (593)-555-2192.
I’m here for three nights.
Checking spelling
How do you spell your first name / your last name / it?
My name is Paulo Vasques.
How do you spell your last name?
V-A-S-Q-U-E-S.
Insider English: For 0, say zero or oh.

“Your room number is two-zero-one.”
“My address is seven-oh-nine.”

Unit 2, Lesson 3: Asking about and saying ages and
birthdays
Asking about ages and birthdays
How old are you / is he / is she?
When's your / his / her birthday?
Saying ages and birthdays
I'm / He's / She's eight (years old).
My / His / Her birthday is April 2.
His party is on March 29.
Giving birthday wishes
Happy birthday!
Correcting yourself
No, sorry...
Sorry, I mean...

Unit 3, Lesson 3: Offering a drink or snack; replying to
offers
Making offers
Coffee or tea?
With milk?
Sugar?
Accepting offers
Coffee, please.
A cookie, please.
Yes, please.
Refusing offers
No, thank you. / No, thanks.
Giving someone something
Here you are.
Asking about words you don’t understand
Sorry, I don’t understand. What’s a...?
Insider English: use sure in informal speech to say yes.

“Sure. A cookie, please.”
“Sure, thanks.”
Don’t say “Sure, please.”

Unit 4, Lesson 3: Asking about a new topic; asking for a
response
Asking about a new topic
What about…?
Do you…?
What about email?
Do you post photos?
Asking a person the same question that they ask you
Do you…, too?
How about you?
What about you?
And you?
Do you post photos, too?
Showing you are listening
Right.
Yeah.
OK.

Unit 5, Lesson 3: Showing you agree and showing you
have things in common
Showing you agree
I agree.
That's true. / That's right.
Yeah, I know.
Showing you have things in common
Me, neither.
Me, too.
Short answers with adverbs of frequency
Always.
Usually.
Often.
Sometimes.
Hardly ever.
Never.

Unit 6, Lesson 3: Asking for and giving directions
Asking for directions
Where am I? / Where are we?
I don’t understand the map.
Where’s Garcia Moreno Street?
Is it near here?
Excuse me. Is this Garcia Moreno Street?
Giving directions
Turn left / right (here).
Go straight.
It’s that way.
Go one block / three blocks.
It’s on the left / right.
It’s over there. / It’s here!
That’s Garcia Moreno Street.
Look on your phone. Zoom in / out. It’s here.
Checking information
It’s that way. Turn left here. Go one block, and then turn right.
So, turn left here. Go one block, and then turn right.

Unit 7, Lesson 3: Sharing news on the phone
Answering the phone and greeting people
Hello.
Hi, Jennifer.
It's Luana.
Hey, Luana!
Asking people how they are
How is / how's it going?
How are you doing?
How are you?
Responding
Not bad, thanks.
Good, thanks.
I'm fine.
Reacting to news
To react to good news, say Oh, wow!
To react to ordinary news, say Oh.
To react to bad news, say Oh, no!

Unit 8, Lesson 3: Asking for and giving opinions
Asking for opinions
What do you think?
Why do you think (that)…?
What/Where do you think...?
Giving opinions
(Yes,) I think so.
(No,) I don't think so.
I think (that)…
I don't think (that)…
Explaining and saying more about an idea
A company is a big team. I mean, it’s a group of people, and you work with them
every day.
I can speak two languages. I mean, I speak Spanish and English.
I mean,…

Unit 9, Lesson 3: Asking for and giving information
Asking for information
Where are the...?
How much is that?
Is it the same price?
What time does the...open?
Where is the...?
Giving information
It's...dollars and...cents.
They're two for...dollars.
It opens in about...minutes.
Asking someone to repeat something
Sorry, can you say that again?
Can you repeat that, please?
Insider English: People often say restroom in public places and bathroom in
people’s homes. Restroom is more polite.
At an airport: Where is the men’s restroom?
At a friend’s house: Sorry, where’s your bathroom?

Unit 10, Lesson 3: Making, accepting, and refusing
suggestions
Making suggestions
Why don’t we go out tonight?
Let’s meet at the hotel.
Accepting suggestions (saying yes)
OK, sounds good.
Good idea.
Yes, sure.
Refusing suggestions (saying no)
I’m sorry, but I can’t.
Sorry, I’m busy.
Saying why you can’t do something
I’m sorry, but I can’t. I have to (go home first).

Unit 11, Lesson 3: Expressing uncertainty
Very unsure
I have no idea.
I'm not sure.
I don't know.
A little unsure
I think.
Maybe…?
Taking time to think
Um…
Uh…
Let me think.

Unit 12, Lesson 3: Offering and requesting food and drink;
responding to requests
Offering food and drink
Do you want some more?
Would you like some…?
What would you like to eat / to drink?
What would you like for dessert?
Requesting food and drink

Can I have some…, please?
Please pass the...
I'd like the…, please.
Do you have…?
Responding to requests
Of course.
Here. / Here you are.
All right. / OK.
We have…
Using “so” and “really” to make words stronger
Use so or really before adjectives to make them stronger.
Use really before some verbs to make them stronger, for example: like, love, don't
like, need (to), want (to), have to.

Unit 1, Lesson 3: Greeting people and starting a conversation..............................................3

Greeting someone for the first time....................................................................................3
Greeting someone who you know......................................................................................3
Starting conversations........................................................................................................3
Showing interest and surprise............................................................................................3
Unit 2, Lesson 3: Explaining, checking, and solving communication problems.......................4
Explaining the problem.......................................................................................................4
Checking the problem.........................................................................................................4
Solving the problem............................................................................................................ 4
Unit 3, Lesson 3: Asking for information.................................................................................5
Asking for information.........................................................................................................5
Checking............................................................................................................................ 5
Unit 4, Lesson 3: Making and responding to invitations..........................................................6
Making an invitation............................................................................................................ 6
Accepting an invitation........................................................................................................6
Declining an invitation.........................................................................................................6
Suggesting when and where to meet.................................................................................6
Agreeing on a plan.............................................................................................................6
Making general excuses.....................................................................................................6
Unit 5, Lesson 3: Offering congratulations and sympathy.......................................................7
Congratulating (good news):...............................................................................................7
Offering sympathy (bad news)............................................................................................7
Checking your understanding.............................................................................................7
Unit 6, Lesson 3: Explaining a language problem; Explaining the function of an object..........8
Explaining the function of an object....................................................................................8
Asking for words in English................................................................................................8
Unit 7, Lesson 3: Explaining what you want in a restaurant....................................................9
As a customer:................................................................................................................... 9
Ordering food..................................................................................................................... 9
Asking questions about food...............................................................................................9
Asking for the check...........................................................................................................9
As a server:........................................................................................................................ 9
Taking an order..................................................................................................................9
Unit 8, Lesson 3: Giving advice and making suggestions.....................................................10
Giving advice and making suggestions.............................................................................10
Responding to advice and suggestions............................................................................10

Asking echo questions......................................................................................................10
Unit 9, Lesson 3: Asking for and giving opinions..................................................................11
Asking for an opinion........................................................................................................11
Giving a positive opinion...................................................................................................11
Giving a negative or neutral opinion.................................................................................11
Unit 10, Lesson 3: Describing a health problem and asking for help....................................12
Offering help..................................................................................................................... 12
Asking for information about the problem.........................................................................12
Asking someone for help..................................................................................................12
Describing symptoms.......................................................................................................12
Talking about a medical problem when you don’t know the name....................................12
Unit 11, Lesson 3: Making and respond to requests.............................................................13
Making requests............................................................................................................... 13
Asking for permission.......................................................................................................13
Responding positively to a request...................................................................................13
Refusing a request........................................................................................................... 13
Asking for memory help....................................................................................................13
Unit 12, Lesson 3: Asking for and giving directions..............................................................14
Asking for directions......................................................................................................... 14
Giving directions............................................................................................................... 14
Correcting yourself........................................................................................................... 14

Unit 1, Lesson 3: Greeting people and starting a
conversation
Greeting someone for the first time
Good morning. Are you (Robert)?
Pleased to meet you.
Great to meet you, too.
Greeting someone who you know
Long time, no see!
Great to see you again!
It's really good to see you.
Starting conversations
Do you know anybody here?
How do you know (Raquel)?
Are you a friend of (hers)?
Showing interest and surprise
Wow!
Seriously?
Is it really? / Are you really?
Insider English: The word pretty can mean “beautiful” or “very”:

“That’s a pretty necklace.”
“Three weeks’ vacation? That’s pretty good.”

Unit 2, Lesson 3: Explaining, checking, and solving
communication problems
Explaining the problem
I can’t hear you very well.
It’s my Wi-Fi.
The connection’s terrible.
You’re breaking up.
There’s an echo now.
Insider English: “I lost you.” When you can't hear someone because of a bad
connection, you "lose" them:
“Sorry, I lost you.”
“I lost you there for a few seconds.”
Checking the problem
Is that any better?
Can you hear me now?
How about now?
Are you still there?
Solving the problem
We can try again later.
Let me turn up the volume.
Let me call you, OK?

Unit 3, Lesson 3: Asking for information
Asking for information
Excuse me…
We're looking for (section C).
I'm looking for (a large T-shirt).
Could you tell me where I can get (a T-shirt)?
Do you know (the price of this shirt)?
Do you know (when the game starts)?
Checking information
Do you want a bag for that? They're five cents.
Sorry? Five cents?

Unit 4, Lesson 3: Making and responding to invitations
Making an invitation
Would you like to come?
Accepting an invitation
Yes, I'd love to!
Declining an invitation
Sorry, (Daniel), I can't.
I wish I could, but I'm (working on my paper).
Suggesting when and where to meet
We can meet you at (the subway station).
Let's meet later.
Agreeing on a plan
See you there!
See you soon!
Making general excuses
I don't know. I have (homework) and stuff.
No, I can't. I have (family visiting) and things.
Maybe, but I'm (getting ready for vacation) and everything.
Insider English: “a guy/you guys” A guy means "one man." Guys or you guys
means "a group of people (men and/or women)."

Unit 5, Lesson 3: Offering congratulations and sympathy
Congratulating (good news):
Congratulations!
Great job!
You did really well.
That's great news!
Offering sympathy (bad news)
I'm so sorry.
That's terrible!
Talk about bad luck!
Never mind.
Don't worry about it.
It's not the end of the world.
Checking your understanding
So, you mean…?
Do you mean…?
You mean..., right?
I thought you said…

Unit 6, Lesson 3: Explaining a language problem;
Explaining the function of an object
Explaining the function of an object
You... with it/them.
You use it to...
They're like..., but…
It's a thing for...
Asking for words in English
How do you say that in English?
What do you call them in English?
I don't know the word in English.
What's the English word for the thing you use in the grocery store?

Unit 7, Lesson 3: Explaining what you want in a restaurant
As a customer:
Ordering food
I'll have (the chicken), please.
Asking questions about food
What do you recommend?
What does it come with?
What kind of (dressing) does it come with?
Asking for the check
Can I have the check?
As a server:
Taking an order
Are you ready to order?
Can I get you (a dessert)?
Checking with the customer
Was everything OK for you today?

Unit 8, Lesson 3: Giving advice and making suggestions
Giving advice and making suggestions
How about going to…?
Why don't you go to…?
Should we take a (taxi/bus)?
You could…
You should…
Responding to advice and suggestions
That's a great idea.
That would be great.
Perfect!
Asking echo questions
Sorry, the shuttle leaves how often?
Wait, there's a concert where?
Insider English: Uses of “take.” You can use take to talk about time and
transportation:
A: How long does it take to get to the airport?
B: It takes an hour.

Unit 9, Lesson 3: Asking for and giving opinions
Asking for an opinion
What do you think of…?
How do you feel about…?
Do you like it?
Giving a positive opinion
It looks nice.
I prefer the other one.
It's perfect!
That one is better.
Giving a negative or neutral opinion
Don't you think it's…?
I guess.
I'm not sure.
Isn't it…?

Unit 10, Lesson 3: Describing a health problem and asking
for help
Offering help
How can I help you?
What do you want me to do for you?
Asking for information about the problem
What's wrong?
What's the matter?
Where exactly does it hurt?
What happened?
Asking someone for help
Can you get it for me?
I need something for (my head).
Describing symptoms
My (chest) hurts.
It hurts here (in the front).
I have a pain (behind my eyes).
Talking about a medical problem when you don’t know the name
It's like (I kicked something really hard).
It feels like (it's broken).

Unit 11, Lesson 3: Making and respond to requests
Making requests
Would you mind (looking at my phone, helping me with this, opening the door for me,
etc.)?
Could/Can you (fix it, help me, open the door for me, etc.)?
Asking for permission
Do you mind if I (borrow your phone, move your bag, close the window, etc.)?
Can/Could I (take a few more, move your bag, close the window, etc.)?
Responding positively to a request
Sure.
No problem.
Yeah, that's fine.
Refusing a request
I'm afraid not.
No, I'm sorry.
Asking for memory help
What do you call it/them?
What's his/her/its/their name?

Excuse me, we're looking for (the waterfall).
Are we going in the right direction?
Excuse me, can you help us, please?
We're lost.
We need to get to (the nearest subway station).
Giving directions
You need to go back the way you came.
Turn right after (that hill).
Walk for (a couple of miles), and you'll see (the waterfall) on the left/right.
At the next intersection, (turn left/right).
Walk (three) blocks to (King Street) and then turn left/right.
The (subway station) is right there.
Keep walking toward (the park), and you can't miss it.
Insider English: “You can’t miss it.” People often say “You can't miss it” to mean
that the place will be easy to see or identify when you're near it.
Correcting yourself
Well, actually, I think it's…
No, wait...


Unit 1, Lesson 3: Making introductions; getting to know people..................................3
Introductions..............................................................................................................3
Saying how you know someone...............................................................................3
How do you know Jodi?............................................................................................3
I work with her...........................................................................................................3
I'm her sister..............................................................................................................3
Ending a conversation..............................................................................................3
Meeting someone you’ve heard about before..........................................................3
Unit 2, Lesson 3: Switching topics................................................................................4
Introducing new topics..............................................................................................4
Changing the subject................................................................................................4
Staying on track........................................................................................................4
Showing interest in a conversation...........................................................................4
Unit 3, Lesson 3: Asking for and giving directions.......................................................5
Asking for directions..................................................................................................5
Giving directions........................................................................................................5
Repeating details to show you understand...............................................................5
Unit 4, Lesson 3: Offering reassurance; responding to reassurance...........................6
Offering reassurance................................................................................................6
Responding to reassurance......................................................................................6
Using "at least" to point out the good side of a situation / Pointing out the good
side of a situation......................................................................................................6
Unit 5, Lesson 3: Talking about surprising situations...................................................7
Giving surprising news..............................................................................................7
Reacting to surprising news......................................................................................7
Repeating words to express surprise.......................................................................7
Unit 6, Lesson 3: Expressing concern and relief..........................................................8
Expressing concern...................................................................................................8
Expressing relief........................................................................................................8
Using though to give a contrasting idea....................................................................8
Unit 7, Lesson 3: Refusing invitations; responding to a refusal...................................9
Refusing an invitation................................................................................................9

Reacting to a refusal.................................................................................................9
Softening your comments.........................................................................................9
Unit 8, Lesson 3: Catching up with people's news.....................................................10
Asking about someone’s news...............................................................................10
Answering questions about your news...................................................................10
Saying how long it’s been.......................................................................................10
Commenting on a suggestion or possibility............................................................10
Unit 9, Lesson 3: Expressing confidence; expressing lack of confidence.................11
Expressing confidence............................................................................................11
Expressing lack of confidence................................................................................11
Focusing on reasons...............................................................................................11
Unit 10, Lesson 3: Questioning someone's choices; approving someone's choices.12
Questioning someone's choices.............................................................................12
Approving of someone's choices............................................................................12
Changing your mind................................................................................................12
Unit 11, Lesson 3: Asking for agreement and agreeing.............................................13
Asking for agreement..............................................................................................13
Agreeing..................................................................................................................13
Softening an opinion...............................................................................................13
Unit 12, Lesson 3: Describing and asking about feelings..........................................14
Describing your feelings..........................................................................................14
Asking about or guessing others' feelings..............................................................14
Ending a story.........................................................................................................14
Unit 1, Lesson 3: Making introductions; getting to know

people
Introductions
Hello, I’m Nina.
I’m Mia, Jodi’s sister.
This is Nina, Jodi’s coworker.

Saying how you know someone
How do you know Jodi?
I work with her.
I'm her sister.
Ending a conversation
Sorry, I have to go now.
It was nice to meet you.
I should let you go.
It was nice talking to you.
Meeting someone you’ve heard about before
I've heard a lot about you.
I've heard good things about you.
Good things, I hope!
Oh, that's nice.
Insider English: We use the information expression “hold on a sec” when we want
someone to wait a moment. “Sec” is short for “second.”
Mia: It was really nice talking to you, Nina.
Nina: Thanks. It was nice talking to you.
Mia: Oh! Hold on a sec. There’s Rafe.

Unit 2, Lesson 3: Switching topics
Introducing new topics
You know…
Guess what!
Changing the subject
By the way,…
Before I forget...
Staying on track
Anyway,…
Showing interest in a conversation
You do?
She is?

Can you tell me how to get to…?
How do I get to….?
Which way is…?
Do you know which floor the… is on?
Giving directions
It's upstairs (on the fifth floor).
It's downstairs (in the basement).
It's on your right/left.
Go down that hallway.
Go through the lobby.
Repeating details to show you understand
A: How do I get to the cafeteria?
B: The cafeteria? It's on the second floor.
Insider English: We often say “Sorry, one more question.” to be polite when we’re
asking a lot of questions.
A: Excuse me. Do you know which floor the restaurant is on?
B: The restaurant? It’s downstairs, in the basement.
A: Thank you. I can't use the stairs, so which way is the elevator?
B: No problem. The elevator is down that hallway.
A: Thanks. Sorry, one more question. Where's the restroom?

Unit 4, Lesson 3: Offering reassurance; responding to
reassurance
Offering reassurance
There's no need to worry.
You'll be fine.
It'll be fine.
Don't worry about it.
It's no problem.
These things happen sometimes.
Responding to reassurance
I really appreciate it.
Thanks, but I feel so bad.
I hope so.
Using "at least" to point out the good side of a situation / Pointing out
the good side of a situation
At least you're not late.
At least you're close to your work.

Unit 5, Lesson 3: Talking about surprising situations
Giving surprising news
You'll never guess...
You're not going to believe this…
I had a real surprise…
I can't believe it.
Reacting to surprising news
Is that true?
Are you serious?
You're kidding!
Seriously?
Repeating words to express surprise
A: I found $50 in the street.
B: $50? Seriously?

Unit 6, Lesson 3: Expressing concern and relief
Expressing concern
Are you all right?
Is/Was everyone OK?
I was really worried.
Is/Was anything wrong?
Expressing relief
I'm so relieved.
I'm glad to hear that.
What a relief.
That's such a relief.
Using though to give a contrasting idea
No one was hurt. It was a scary time, though.

Unit 7, Lesson 3: Refusing invitations; responding to a
refusal
Refusing an invitation
Maybe after that.
Maybe later.
I'd love to, but…
But thanks for asking.
I'm sorry.
Unfortunately,…
Reacting to a refusal
Oh, that's too bad.
I understand.
Let me know if your plans change.
Let me know if you change your mind.
Softening your comments
I'm kind of tired right now.
That hotel is sort of expensive.

Unit 8, Lesson 3: Catching up with people's news
Asking about someone’s news
What have you been up to?
What have you been doing?
How have you been?
What’s going on with your brother?
Answering questions about your news
The same as usual.
Not much.
I’ve been busy.
Saying how long it’s been
It’s been a long time.
I haven’t seen you since last year.
I haven’t seen you for months.
Commenting on a suggestion or possibility
That would be terrible.
That’d be great.

Unit 9, Lesson 3: Expressing confidence; expressing lack
of confidence
Expressing confidence
I think I can handle that.
That doesn't bother me.
That won't be a problem.
Expressing lack of confidence
I'm not sure I can handle that.
I don't think I'm strong enough.
That concerns me a little.
Focusing on reasons
The thing is, I've already seen that film.
The thing is, I'm not very strong.

Unit 10, Lesson 3: Questioning someone's choices;
approving someone's choices
Questioning someone's choices
Why would you want to get/buy/do that?
Do you really need a phone/job/chocolate bar?
Are you sure you want to buy/get/do that?
Approving of someone's choices
That's a great idea/choice/decision.
That's what I would do/buy/say.
I think you made the right choice/decision.
Changing your mind
Now that I think about it, I'd like coffee, not a soda.
On second thought, I'll have some cake.

Unit 11, Lesson 3: Asking for agreement and agreeing
Asking for agreement
Don't you think?
He's working too hard, you know?
Don't you agree?
He could try something new, right?
Agreeing
I see what you mean.
Good point.
I agree with you.
Yeah, especially when it pays so well.
Softening an opinion
I feel like that's a bad idea.
I guess she knows what to do.

Unit 12, Lesson 3: Describing and asking about feelings
Describing your feelings
It was a horrible/fantastic experience.
I couldn't stop smiling.
Actually, I was shocked.
What a nightmare!
Asking about or guessing others' feelings
I bet that made you feel good.
I bet that made you feel bad.
How did that make you feel?
You must have been furious.
Ending a story
After all that, I missed the bus!
In the end, I passed the exam.

Unit 1, Lesson 3: Making and responding to introductions..........................................3
Meeting someone for the first time...........................................................................3

Introducing someone to a coworker or friend...........................................................3
Responding to an introduction..................................................................................3
Unit 2, Lesson 3: Making, accepting, and refusing offers in social situations..............4
Making offers.............................................................................................................4
Accepting offers........................................................................................................4
Refusing offers..........................................................................................................4
Acknowledging an acceptance.................................................................................4
Unit 3, Lesson 3: Apologizing and explaining what happened.....................................5
Apologizing................................................................................................................5
Explaining what happened........................................................................................5
Responding to an apology........................................................................................5
Unit 4, Lesson 3: Exchanging and discussing opinions...............................................6
Exchanging opinions.................................................................................................6
Discussing opinions..................................................................................................6
Making opinions more emphatic...............................................................................6
Unit 5, Lesson 3: Reacting to problems and disappointing news................................7
Reacting to a problem...............................................................................................7
Asking for a solution..................................................................................................7
Accepting a solution..................................................................................................7
Accepting bad news..................................................................................................7
Unit 6, Lesson 3: Offering, accepting, and refusing help with something....................8
Offering help..............................................................................................................8
Refusing help............................................................................................................8
Accepting help...........................................................................................................8
Imposing on somebody.............................................................................................8
Unit 7, Lesson 3: Recounting conversations, news, and stories................................10
Recounting a conversation or story........................................................................10
Getting back on track..............................................................................................10
Unit 8, Lesson 3: Talking through options and encouraging actions.........................12
Talking through options...........................................................................................12
Encouraging actions...............................................................................................12
Offering a warning...................................................................................................12

Unit 9, Lesson 3: Making generalizations...................................................................13
Making generalizations...........................................................................................13
Contrasting information...........................................................................................13
Unit 10, Lesson 3: Keeping your listener engaged....................................................14
Keeping your listener engaged...............................................................................14
Showing you're interested in a story.......................................................................14
Unit 11, Lesson 3: Discussing alternatives and giving recommendations.................15
Asking for options....................................................................................................15
Discussing disadvantages......................................................................................15
Responding to suggestions.....................................................................................15
Giving a personal recommendation........................................................................15
Unit 12, Lesson 3: Recalling and sharing past experiences......................................16
Prompting a response.............................................................................................16
Recalling a memory................................................................................................16
Sharing experiences...............................................................................................16

Unit 1, Lesson 3: Making and responding to introductions
Meeting someone for the first time
I don't think we've met before.
Is this your first day?
You're new here, right?
Introducing someone to a coworker or friend
Do you know anyone here?
Do you two know each other?
Have you met Pedro?
Let me introduce you to some people.
Responding to an introduction
I'm not sure, but hi, I'm…
No, I haven't. / No, I don't. Hi, I'm…
Yeah, we go way back. How's it going?
Yes, we met (this morning, yesterday, etc.)! Nice to see you again.
Insider English: "way back"

If someone says, "We go way back," they mean they have known each other for a
long time.
The phrase "way back" usually means a far distance, in time or in physical space.
"We met way back in high school."
"The bathrooms are way back by the information desk."

Unit 2, Lesson 3: Making, accepting, and refusing offers in
social situations
Making offers
Anybody else want (a hotdog)?
Can I get/offer you something to drink?
Help yourself!
Here you go!
Would you care for/like a refill?
Accepting offers
Awesome, I'll check it out.
Thanks, that's great!
That'd be wonderful!
Refusing offers
I better not.
No, but thanks anyway.
No, I'm good.
Acknowledging an acceptance
Coming right up!
Here you go.
I'll be right back with that.
One sec.
Sure thing.
You got it!

Unit 3, Lesson 3: Apologizing and explaining what
happened
Apologizing
I can't tell you how sorry I am!
I'm so/really sorry.
Explaining what happened
I can't believe I didn't lock it!
I just did the dumbest thing.
You'll never guess what I did!
Responding to an apology
Don't beat yourself up about it.
It's not the end of the world.
It's really no big deal.
Insider English: Anticipating bad news

People often use "Oh no, don't tell me…" when they anticipate they're going to
hear bad news.
A: Well, I left it outside a store, but only for, like, five minutes!
B: Oh no, don't tell me somebody stole it!
anticipate (v.) – to imagine or expect that something will happen

Unit 4, Lesson 3: Exchanging and discussing opinions
Exchanging opinions
As I see it,…
I find it (really boring).
It's not so much that (I'm not interested), it's just that…
I really think…
Discussing opinions
But the thing is,…
Now, just a second...
That's a good point, but…
That's true, but…
Making opinions more emphatic
I couldn't disagree more.
That's not true at all.
You have it all wrong.

Unit 5, Lesson 3: Reacting to problems and disappointing
news
Reacting to a problem
Can you check again, please?
I don't understand.
There must be some kind of mistake.
Would you mind taking another look?
Asking for a solution
I'd like to speak to the manager, please.
Is there someone else I could speak to about this, please?
There must be something you can do.
Accepting a solution
I'm glad it's/that's settled.
That'll work.
Accepting bad news
That's not what I wanted / was hoping to hear, but what can you do?
That's too bad, but hey,…
Well, it is what it is.
Well, that's life.
Insider English: Another word for group

For reservations, a group of people is often called a party.
A: Hi, there. Anderson, party of six, for 8 o'clock.
B: I'm sorry, sir, but we don't have a reservation in that name.

Unit 6, Lesson 3: Offering, accepting, and refusing help
with something
Offering help
Can I help you with anything else?
Let me give you a hand with that.
Let me share my umbrella with you.
Would you like to sit down?
Refusing help
I can manage.
I'm OK. Thanks anyway.
Nope, it's all good.
You don't have to do that.
Accepting help
OK then, thanks.
Thank you, I really appreciate it.
That's very nice/kind of you.
Imposing on somebody
I don't mean to be rude, but would you mind…?
I'm sorry to have to ask, but is it OK if…?
Insider English: "I insist."

The expression "I insist" is a formal way to tell someone that you will not change
your mind.
A: Excuse me, would you like to sit down?
B: Oh no, I'm OK. Thanks anyway.
A: Please, I insist. I'm getting off at the next stop anyway.
Insider English: "Cut the line"

When someone in the back part of a line doesn't want to wait and moves to the front
part of the line, they cut the line. You can also say jump the line.
A: I don't mean to be rude, but would you mind if I cut the line?
B: What? Yes, I do mind.

Unit 7, Lesson 3: Recounting conversations, news, and
stories
Recounting a conversation or story
Apparently…
He was like,…
I heard that…
In the end…
Someone told me that…
The funny/strange thing was,…
Well, turns out,…
What happened was,…
You'll never believe/guess what…
Getting back on track
As I was saying…
I lost my train of thought!
What was I saying?
Where was I? Oh yeah,…
Insider English: Intonation

We sometimes use intonation on a word or phrase to tell another person that we
don't really believe what we're saying. We can show this in writing by using quotation
marks.
A: I heard that David missed Andrew's wedding because he lost his phone.
Apparently, he had all the info in there!
B: That's not what I heard. Someone told me that he "accidentally" overslept.
Insider English: "I'm like"

We use "I/he/she plus be plus like" to report what has been said in an informal way.
It's similar to saying "I/he/she said."

"She asked him if he was upset about missing the wedding, and he was like: "Of
course!" and she was like, "You don't look upset."
"She was wearing a very nice suit, and I was like, "You must have a job interview!"

Unit 8, Lesson 3: Talking through options and encouraging
actions
Talking through options
Have you tried…?
If I were in your shoes, I'd…
Is there any way you can…
Maybe you could…
You might want to…
Encouraging actions
I'd try that if I were you.
It can't hurt.
It wouldn't hurt to…
You've got nothing to lose.
Offering a warning
I'd avoid that if I were you.
I wouldn't do that if I were you.
You don't want to do that!
You might not want to do that.
Insider English: "I guess"

English speakers often use "I guess" to consider suggestions. You can use it to
show that you are thinking about doing something but haven't decided yet.
"I guess I could stay at a hotel Friday night."
"I guess I could ask him if I could attend by phone or Skype."

Unit 9, Lesson 3: Making generalizations
Making generalizations
Generally speaking, (we leave 15–20%).
On average, (people tip 5–10%).
On the whole, (service jobs don't pay well).
People don't tend to (tip so much).
We generally (don't tip in fast food places).
Contrasting information
Really? We don't do it that way in my country.
That's not how we do it (in Portuguese).
We don't do that where I come from.
We don't eat nearly as late as that in the U.S.
We do things differently back home.
We handle mealtimes differently where I come from.
Insider English: On average

Usually, the phrase on average is used with a number or quantity.
"On average, I go to a restaurant three days a week."
"On average, people usually score between 50% and 70% on this particular test."

Unit 10, Lesson 3: Keeping your listener engaged
Keeping your listener engaged
Are you ready for this?
But that's not all!
Isn't that amazing?
Wouldn't you know it?
You can imagine!
You know what?
You won't believe this, but…
Showing you're interested in a story
Don't tell me you…!
Let me guess – you…!
That's (so) funny/strange/great/crazy/awful/sweet!
You can't be serious!
You must be joking!
Insider English: Anyway

In conversation, anyway is commonly used as a way to change the subject, return to
an earlier subject, or get to the most interesting point.
Man: That hotel was simpler than the one downtown, but the staff was really friendly,
and – are you ready for this?
Woman: What?
Man: They upgraded us to a bigger room! Isn't that amazing?
Woman: Wow!
Man: I guess they felt sorry for us. Anyway, it was all so nice, we decided to go
there again next summer!

Unit 11, Lesson 3: Discussing alternatives and giving
recommendations
Asking for options
Can you suggest an alternative?
Do you have anything else?
I'm looking for something different.
Suggesting alternatives
Another option would be…
They're a good alternative.
You could also try…
Discussing disadvantages
I don't think they're a great choice.
It might not be the best option.
Responding to suggestions
I like that option.
That could work.
That looks like a good alternative.
Giving a personal recommendation
If I were you, I'd choose / pick / go with…
I've always had luck with…
This one's always worked well for me.

Unit 12, Lesson 3: Recalling and sharing past experiences
Prompting a response
Don't tell me you don't remember.
Do you remember that time we….?
Recalling a memory
I don't recall…
It's all coming back to me now.
That rings a bell.
That whole period's a bit vague…
Sharing experiences
Has that ever happened to you?
I had a similar experience once…
That's like the time that…
That reminds me of a story...

Speaking skills summaries
Unit 1, Lesson 3: Acknowledging arguments and proposing counterarguments.........3
Unit 2, Lesson 3: Discussing similar experiences........................................................4
Unit 3, Lesson 3: Describing a bad experience and offering sympathy and
reassurance..................................................................................................................5
Describing a bad experience....................................................................................5
Offering sympathy and reassurance.........................................................................5
Unit 4, Lesson 3: Clarifying a problem.........................................................................6
Unit 5, Lesson 3: Signaling cause and effect...............................................................7
Signaling cause.........................................................................................................7
Signaling effect..........................................................................................................7
Unit 6, Lesson 3: Adding emphasis..............................................................................8

Adverb-adjective combinations.................................................................................8
The adverbs "even" or "actually"...............................................................................8
The auxiliary verbs "do/does" (simple present) and "did" (simple past) in positive
statements to make the main verb more emphatic ..................................................8
Clefts.........................................................................................................................8
Unit 7, Lesson 3: Commenting on your own story, responding to someone else's
story, expressing an opinion.........................................................................................9
Commenting on your own story................................................................................9
Responding to someone else's story........................................................................9
Expressing an opinion...............................................................................................9
Unit 8, Lesson 3: Speaking persuasively about a product.........................................10
Describing the positive impact of using a product..................................................10
Summing up the product's purpose........................................................................10
Describing the company's intention........................................................................10
Using clefts and fronting for emphasis....................................................................10
Using direct address to customer...........................................................................10
Unit 9, Lesson 3: Asking and deflecting probing questions.......................................11
Asking probing questions........................................................................................11
Buying time to think.................................................................................................11
Deflecting questions................................................................................................11
Unit 10, Lesson 3: Defending an opinion and concluding a turn................................12
Concluding a turn....................................................................................................12
Defending an opinion..............................................................................................12
Unit 11, Lesson 3: Responding to questions..............................................................13
Clarifying or asking for repetition............................................................................13
Thinking aloud to formulate an answer...................................................................13
Redirecting the question.........................................................................................13
Unit 12, Lesson 3: Retelling a story............................................................................14
Referring to the original...........................................................................................14
Skipping details.......................................................................................................14
Signaling a retelling.................................................................................................14

Unit 1, Lesson 3: Acknowledging arguments and
proposing counterarguments
When having a discussion in English, it's important to be polite and use expressions
that show the other speaker that you are considering their opinion, even if you don't
agree with it. If you want to propose a counterargument, you can introduce it with the
word but.
I can see how that might be interesting, but…

I understand what you're saying, but I still don't get it.
It's a valid point, … but consider the other side.
You have a good point there.
I get where you're coming from, but…
I hadn't really thought of it like that. I guess you're right.
I guess so, but I'm still not convinced.
You could look at it that way, but that doesn't mean…
That may be true…

Unit 2, Lesson 3: Discussing similar experiences
I hear you.
I can relate to that.
I know exactly what you mean.
Has that been the case for you?
That reminds me of the time (when)…
That's just like the time (when)…
I know how you feel.
Tell me about it!
What a coincidence!
Same here!

Unit 3, Lesson 3: Describing a bad experience and offering
sympathy and reassurance
Describing a bad experience
Everything that could possibly go wrong did go wrong.
I just couldn't believe this was happening!
I wish I'd just stayed in bed today.
It was a total and unmitigated disaster!
It was the worst presentation ever!
You haven't heard the worst part yet.
Offering sympathy and reassurance
Everybody (goes blank) now and then.
I'll bet no one even noticed.
I'm sure it just felt that way.
It can't have been that bad.
I think you're blowing it out of proportion.
Things are never as bad as you think they are.
We've all been there.
You'll see – everything'll be just fine.

Unit 4, Lesson 3: Clarifying a problem
It's not quite that straightforward when you look at it more closely.
That's the key to finding a solution.
That has a major impact on…
There's considerably more to it than…
The truth of the matter is…
This gets to the heart of the problem.
… isn't a bad thing in itself.
It all comes down to…
Looking at it objectively…

Unit 5, Lesson 3: Signaling cause and effect
Signaling cause
Spoken and written:
due to…
thanks to…
for all the reasons…
seeing as how…
because of…
Formal, mainly written:
as a result of…
owing to…
the consequences of…
Signaling effect
Spoken and written:
that's why…
so…
a side effect of…
Formal, mainly written:
thus…
consequently…

Unit 6, Lesson 3: Adding emphasis
Adverb-adjective combinations
"Since then, Seattleites have been totally obsessed with the drink."
The adverbs "even" or "actually"
"Vinyl is really making a comeback. Even new music is coming out on vinyl."
"So, actually, we're talking about two trends here…"
The auxiliary verbs "do/does" (simple present) and "did" (simple past)
"Not long ago people really did think that we'd stop buying books altogether."
"I do wonder whether this trend… is having an effect on the corporate world yet."
Clefts
"But the thing that's most surprising is… small local coffee shops are actually
coming back."
"It is local businesses (that) they want to support now."
"What they have in common is that desire for interaction."

Unit 7, Lesson 3: Commenting on your own story,
responding to someone else's story, expressing an
opinion
Commenting on your own story
It's difficult to put into words.
… if you know what I mean.
It's hard to describe.
That was the best part!
It's difficult to say why exactly.
Responding to someone else's story
I can see how it would be strange.
Sounds intriguing.
I think I can understand that.
How did you handle that?
It must have been very exciting / pretty overwhelming.
It can't have been easy.
Expressing an opinion
I have to admit, …
To tell you the truth, …
To be perfectly honest, …
Don't get me wrong…

Unit 8, Lesson 3: Speaking persuasively about a product
Describing the positive impact of using a product
It's (an app) that enables users to…
This is a great opportunity to…
Summing up the product's purpose
That's the whole point of...
The bottom line is, …
Describing the company's intention
Our goal is to…
We're aiming to give users...
We're all about…
Using clefts and fronting for emphasis
What (the app) also offers is…
No other app on the market offers...
Using direct address to customer
You won't want to miss out on...

Unit 9, Lesson 3: Asking and deflecting probing questions
Asking probing questions
Isn't it fair to say that…?
Wouldn't you agree that…?
How do you explain the fact that…?
Are you suggesting that…?
Surely you can't be suggesting that…?
Is that a policy (your department) supports?
What's your reaction to…?
Could you give me some concrete examples?
How exactly are you proposing to…?
Buying time to think
I'm glad you brought that up…
Well, that's an interesting point…
That's certainly an interesting claim…
What do you mean?
That's a very good question.
Deflecting questions
I'm afraid I can't comment on…
I can't confirm… at the moment.
I'll need to get back to you on that.
I'm afraid I don't have (those figures) in front of me.

Unit 10, Lesson 3: Defending an opinion and concluding a
turn
Concluding a turn
It all comes down to…
That's all I'm saying.
That's the point I'm trying to make.
There's so much more that can be done.
We're going to have to agree to disagree on this.
Defending an opinion
You might think so, but actually…
I mean, it's not that difficult.
It's not as simple as that.
I just don't see why anything so radical is necessary.

Unit 11, Lesson 3: Responding to questions
Clarifying or asking for repetition
Let me just check that I've understood your question.
Sorry, but what do you mean by that, exactly?
I'm not sure I understand. Could you rephrase the question, please?
Thinking aloud to formulate an answer
That's a good question.
I guess I would have to say…
I'm glad you asked that.
Well, the short answer is yes/no.
Let me think…
Well, I've never really thought about it like that, but now that you ask,…
Redirecting the question
Would you like to take this one?
I'm afraid that's not really my area.
Perhaps (Professor Suarez) can answer that one.

Unit 12, Lesson 3: Retelling a story
Referring to the original
Those were his exact words, …
In his own words…
That's what he said.
I got it straight from the horse's mouth.
Skipping details
To make a long story short, …
And the rest, as they say, is history.
Signaling a retelling
I can't tell it the way he does.
I don't remember/know all the details, but…
I can't speak for him, but…
It's much better the way he tells it!

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Functional language summaries

Unit 1, Lesson 3: Checking in to a hotel.......................................................................3

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Insider English: For 0, say zero or oh.

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Insider English: use sure in informal speech to say yes.

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Requesting food and drink

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Insider English: The word pretty can mean “beautiful” or “very”:

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You need to go back the way you came.

Turn right after (that hill).

At the next intersection, (turn left/right).

Walk (three) blocks to (King Street) and then turn left/right.

The (subway station) is right there.

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Unit 1, Lesson 3: Making introductions; getting to know

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Insider English: "way back"

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