Annexure ‘CD – 01’

Course Title: Technical Communication - I

L T S SW/ P TOTAL CREDIT
FW UNITS
Course Code: BC105 3 0 0 2 0 4
Credit Units: 4
Pre-requisites: NIL

Course Objectives: This course is aimed to equip students with effective oral and written communication. Students will learn some theoretical inputs into the
process of communication and its different types, and presentation skills. Help students in developing communication strategies to communicate effectively
to diverse audience and platforms.

Course Contents/Syllabus:

Weightage%
Module I: Concept of Communication
• Definition of Communication
• Process of Communication
• Barriers to Communication: Physical, Language and Semantic, Socio-Psychological, Organizational 10
• Gateway to Effective Communication
• Types: Formal, Informal (Grapevine)
• Flow of Communication: Vertical, Diagonal, Horizontal
Module II: Communication for Team Building & Leadership
• Overcoming barriers to listening
10
• Critical listening and social support
• Functions of nonverbal communication
 • Effective use of nonverbal communication
• Characteristics of interpersonal communication
• Creating positive communication climate
• Problem solving in teams
• Effective leadership communication
• Emotionally intelligent communication
• Giving and receiving feedback
Module III: Effective Speaking
• Speaking skills: Fluency, vocabulary, grammar and pronunciation
• Effective Speaking: Selection of words, your voice and nonverbal communication
10
• Functions of speaking: Interaction, transaction and performance
• Structuring the message
• Effective speaking strategies
Module IV: Designing Visual Communication
• Understanding visual communication
• Identifying points to illustrate 15
• Selecting the right types of visuals
• Producing and integrating visuals
Module V: Presentation Skills
• Planning, preparation, Practice, Performance
• Audience analysis
15
• Audio-Visual Aids
• Analyzing the nonverbal communication
• Methods of Delivery: Impromptu, Extemporaneous, Memorisation, Manuscript, Outlining
Module VI: Reading Comprehension
• Significance of Reading
• Gathering ideas and information from a given text
i. Identify the main claim of the text
10
ii. Identify the purpose of the text
iii. Identify the context of the text
iv. Evaluating these ideas and information
• Interpretation of the text
Module VII: Digital Literacy & Social Media
15
• Importance of Digital Literacy
 • Netiquette
• E-mail
• Advantages of social media
• Effective ways of using Social Media
• Blogs
• Professional Profile on Web
Module VIII: Negotiation
• Definition of Negotiation
• Situations Requiring Negotiation
15
• Factors Affecting Negotiation
• Outcome of Negotiation: Win-Win, Win-Lose, Lose-Lose, Dead-lock
• BATNA and WATNA

Course Learning Outcomes: Through participation in the course students will develop the following skills:
• Analyze communication situations and audiences to make choices about the most effective and efficient way to communicate and deliver messages.
• Understand the nature, importance, and process of technical communication.
• Listen and give feedback appropriately
• Read and interpret message
• Create visual messages
• Deliver effective presentations in contexts that may require power point, extemporaneous or impromptu oral presentations
• Develop messages for digital platform and social media
• Develop and maintain professional relations
• Negotiate effectively using appropriate strategy

Pedagogy for Course Delivery:

• Classroom discussions
• Group Discussions
• Presentations
• Role play
Assessment/ Examination Scheme:

Theory L/T (%) Lab/Practical/Studio (%)

100% NA

Theory Assessment (L&T):

Continuous Assessment/Internal Assessment End Term

Examination
Components Quiz Assignment Group Presentation Group Discussion Attendance

Weightage (%) 10% 10% 15% 10% 5% 50%

Bloom’s Level > Remembering Understanding Applying Analysing Evaluating Creating

Course Learning Listen and give Understand the Analyze communication Negotiate effectively Deliver effective Create and develop
Outcome
feedback nature, scope, and situations and audiences to using appropriate presentations in contexts messages/visual messages
appropriately power of make choices about the most strategy to develop that may require power for digital platform and
communication effective and efficient way to and maintain point, extemporaneous or social media
processes. communicate and deliver professional relations impromptu oral
Assessment type
messages presentations
Quizzes ✓ ✓ ✓ ✓ ✓
Assignment ✓ ✓ ✓ ✓ ✓
Group Presentation ✓ ✓ ✓ ✓ ✓
Group Discussion  ✓ ✓ ✓ ✓ ✓

Textbook
Greson, S. & Greson, S. (2014) Technical Writing: Process and Product 8th Ed. New Delhi: Pearson Education India

References
• Anderson, P. (2011) Technical Communication: A Reader Centered Approach New Delhi: Cengage Learning.