MUHAMMAD ALI

+92-310-2238491 • Alilessthank7@gmail.com
•House R-5 row 2 block D NCEHS society Gulshan-e-Iqbal Block 10-A Karachi.

Education
APTECH INSTITUTE OF COMPUTING & TECHNOLOGY Karachi, Pakistan
Diploma in IT (ACCP Pro) 2016– 2019
THE EDUCATORS Karachi, Pakistan
Matriculation from Science. 2011- 2013

Professional Experience
LESS THAN 1 THOUSANDOFFICIAL (Clothing E-Commerce Store) 2021 – 2023
Customer Service Executive
• Did entire customer handling including order queries, new offers, exchange dealing.
• Dealing with the courier company vendor as well as maintaining records for the outgoing &
incoming parcels.
• Conducting manual sales on daily basis from all social media platforms & preparation of monthly
refund, growth, sales.
• Implementation of new creative policies for better engagement of company with the customers.

DEVOGUE SHOES (E-Commerce store) 2019 – 2020

Customer Care Executive.
• Dealing customer queries regarding purchases on entire social media platforms.
• Weekly cross checking of incoming & outgoing stock in warehouse as well as maintaining stock
online on Shopify store.
• Verification of pending parcels and delivery status with the courier management on daily basis.
• Preparation of monthly sales and growth status and reporting it to senior management.
BRILLIANCE SCHOOLING SYSTEM 2017 – 2019
Senior Computer Teacher.
• Teaching computer science to senior grades as well as preparation of weekly & monthly
assessments & practical for students.
• Preparation of Mid Terms and final examinations in accordance with the pattern followed by Board
of Secondary Education Karachi.
• Maintenance of yearly management planners as well as student performance cards including
detailed feedback of their performance.
TELNIASOFT PVT LTD 2016 – 2017
Stores supervisor.
• Virtual management & monitoring of US Affiliated restaurants via live telecast system.
• Maintaining record of staff timings, clean environment of restaurant as well as security supervision.

Certification
APTECH INSTITUE OF COMPUTING & TECHNOLOGY
• Successful completion of web designing short course of 3 months.
• Participated in all Karachi Website competition held at Pearl Continental Karachi.
• Participated in APTECH Vision Festival held at APTECH Institute of technology Shahrah-e-faisal.