Official Open

1. Plans for government contracted COVID-19 facilities

2. Media matters
3. Catering to different guest profiles and required approvals and protocols
4.
5. SG Clean certification
6. International recovery campaign SingapoReimagine
7. Hotel operations: Review of existing protocols
8. STB support
9. Q&A

2
Since the activation of Government Quarantine Facilities (GQFs) and the
implementation of Stay-Home Notice (SHN) Dedicated Facilities (SDFs) in early 2020,

More than 90 hotels have served as Government Isolation

Facilities
At peak occupancy, more than 15,000 Persons Under
Quarantine (PUQs) stayed across 60 GQFs (hotels and non-
hotels)

More than 360,000 Persons under Stay-Home Notice (PSHNs)

stayed across 70 SDFs
4
Shift to COVID-19 endemicity
1. Easing of Safe Management Measures and
safe reopening of our borders
Shift towards home-based or self-sourced
isolation with easing of public health measures
Close contacts do not need to be quarantined in
GQFs and can self-isolate at home after being
issued with Health Risk Warnings
Increase in travellers entering Singapore for
leisure/work, and who are no longer required to
serve SHN in SDFs
Living with COVID-19
2. Hotels to return to business-as-
usual operations
Phased release of hotels in Nov-
back to the market to support the safe
reopening of our borders
Notice of deactivation will be given at
least 2 weeks prior, to provide sufficient
lead time for hotels to make the
necessary preparations to pivot back to
regular operations
5
Following the briefing, media may find out about the transition and reach out to you with
some queries.

We recommend for hotels to front these queries and prepare some media FAQs.
MND will front media queries around SHN policies and contracts as they are the overall
policy owner of the SHN regime; while STB will front questions on hotels going back to the
open market and the support given to industry thus far.

Please reach out to Stephanie and Jessica from STB Comms should you require any
assistance or guidance:
Stephanie Chailert (stephanie_chailert@stb.gov.sg) and
Jessica Lim (jessica_lim@stb.gov.sg)

7
We are proud to have been able to support the national effort against COVID-19.
Our time as a government quarantine facility provided much-needed support for
our hotel and our staff when borders were closed.
We will continue to stay vigilant and committed to complying with stringent
infection control standards across our operations
Our hotel is preparing to welcome back local and international guests, by ________.

8
Accepting bookings from different groups of travellers/ guests
LOCAL RESIDENTS (I.E. SCPRs, LTPHs, WPHs)
EXAMPLES OF (A) FOREIGN WORKERS (FW) (B) LOCAL GUESTS WITH LEGITIMATE (C) GUESTS BOOKING FOR LEISURE
TYPES OF GUESTS REASONS TO STAY IN A HOTEL PURPOSES
Description - Persons with legitimate reasons. Reasons Booking for leisure purposes, including
could fall into 2 broad categories: staycations, work-from-hotel*, etc.
1. Home environment not available or
accessible
2. Home environment not suitable or
conducive due to domestic conditions
or work commitments e.g. medical staff

Required approval Approval to resume Leisure bookings

to accept bookings

who wish to offer transit rates e.g. for work from hotel packages, must
submit the necessary information including the specified guest segments, room rates and duration in your licence renewal application.

10
Accepting bookings from different groups of travellers/ guests
TYPES OF GUESTS (D) AIR TRAVEL PASS (ATP) (E) RECIPROCAL GREEN LANE (F) VACCINATED TRAVEL LANE (VTL) (G) PERSONS ON 7-DAY STAY- (H) PERSONS ON 10-DAY SHN AT
(RGL) TRAVELLERS HOME-NOTICE (SHN) AT OWN OWN ACCOMMODATION i.e.
ACCOMMODATION i.e. home home or non SDF
or non SDF
Description Foreigners who are short- Travellers on Business or Official Any purpose of travel e.g. visit family, Persons requiring to serve 7- Persons who by default requiring
term visitors (including Travel medical trip, etc. day SHN at own to serve 10-day SHN at own
business and official Mainland China (Chongqing, Australia, Brunei, Canada, accommodation accommodation.
travellers) Guangdong, Jiangsu, Shanghai, Denmark, Germany, France, Italy,
Tianjin, Zhejiang), Brunei Netherlands, Republic of Korea, Category II Countries Category III Countries
Category I Countries Spain, Switzerland, UK, US Australia, Austria, Bahrain, Belgium, Argentina, Bangladesh, Belarus, Brazil,
Mainland China, Taiwan, Hong Finland, Malaysia, Sweden (for Bhutan, Brunei, Bulgaria, Canada, Colombia, Estonia, Kuwait, Laos, Latvia,
Cambodia, Chile, Croatia, Cyprus, Lithuania, Mexico, Mongolia, Morocco,
Kong & Macao entry into SG from 28 Nov 2021, Czech Republic, Denmark, Egypt, Nepal, Oman, Pakistan, Papua New
2359hrs) Ethiopia, Fiji, Finland, France, Guinea, the Philippines, Romania, Russia,
Indonesia, India (for entry into SG Germany, Greece, Hungary, Iceland, Serbia, Seychelles, Slovenia, Thailand,
from 29 November 2021, 2359hrs) India, Indonesia, Ireland, Israel, Italy, Ukraine
Japan, Liechtenstein, Luxembourg,
Qatar, Saudi Arabia, UAE (for Malaysia, Maldives, Malta, Myanmar,
entry into SG from 6 December Netherlands, New Zealand, Norway,
2021, 2359hrs) Poland, Portugal, Qatar, Rwanda, the
Republic of Korea, Samoa, San Marino,
Prior to travelling to Singapore, short- Saudi Arabia, Slovakia, South Africa,
Spain, Sri Lanka, Sweden, Switzerland,
term visitors and long-term pass Tonga, Turkey, UAE, UK, USA, Vatican
holders who wish to travel under the City, Vietnam
VTL will need to apply for a
Vaccinated Travel Pass between 7
and 30 days before their intended
date of entry into Singapore.
Required approval Approval to resume Approval to resume Leisure
by Hotel to accept Leisure bookings bookings
bookings
Identification ATP approval letter SafeTravel Pass approval letter Vaccinated Travel Pass Approval Letter for Entry Approval Letter for Entry
This table is subject to changes due to evolving global COVID-19 situation.
For most updated info, please refer to ICA SafeTravel website at https://safetravel.ica.gov.sg/

Official Open 11
12
Head over to the STB Hotel advisory
https://www.stb.gov.sg/content/stb/en/home-pages/advisory-
for-hotels.html

Submit the application (Annex B) through STB via

go.gov.sg/localbookingapplication.

Undergo an inspection scheduled and conducted by STB as part

of the assessment process.

Even before deactivation is final, secure in-principle approval to

market and take in forward bookings

13
 Examples of creative SHN packages:
-progress)
SHA is working on a special page on its website to allow travellers to find the best
available accommodation for their stay.

Hotels encouraged to curate packages with differentiated value-adds/activities in

SingapoReimagine campaign.
Further details to be shared by SHA Hotel NuVe Urbane (SINGAPORE):
$90 nett
daily meals and laundry also at a
promotional rate

Ovolo Southside (HONG KONG):

Quarantine package with home-like
comforts to the hotel room including leafy
plants, mindfulness kits, and a quarantine
concierge providing a celebratory bottle of
Cava awaiting completion of quarantine!

Le Bijou (SWITZERLAND):
-
featuring twice-daily nurse visits, meal
delivery, and virus tests to keep worries at
For more information on this, please contact Charmaine Thiang (charmaine@sha.org.sg) bay.
or Li Shaoting (shaoting@sha.org.sg). https://discovery.cathaypacific.com/best-hong-kong-hotels-for-quarantine/amp/
https://hotelnuveurbane.com/shn-hotel/?amp
https://bigseventravel.com/hotels-quarantine-packages-coronavirus/
15
 https://sha.org.sg/hotel-accommodation)
travellers to reference.

For more information on this, please contact Charmaine Thiang (charmaine@sha.org.sg) or Li Shaoting (shaoting@sha.org.sg).

16
Launched on 16 Feb 2020 by Minister for the Environment and Water Resources, Mr. Masagos Zulkifli, the
SG Clean campaign aims to raise the hygiene standards and transform cleanliness level of public spaces
and rally premises operators to take ownership by adopting the SG Clean Quality Mark.

As COVID-19 cases continues to be reported all around the world, taking individual and social
responsibility to maintain high cleanliness and public hygiene standards is first line of
defence to reduce the spread of public health diseases, and ensure the health and wellbeing of the
community.

It is envisioned that the SG Clean campaign will be a national clean , where keeping
Singapore clean is an integral part of life. The practices and norms currently adopted to raise standards of
personal hygiene, public hygiene and social responsibility should continue even after the COVID-19
situation is resolved, as adopting them also helps to reduce the spread of other public health diseases
such as dengue.

18
Under the campaign, the SG Clean quality mark is
being rolled out to various sectors, covering
premises with high human traffic including hotels,
tourist attractions, shopping malls and F&B outlets.
The SG Clean Quality Mark is a stamp of assurance
to the community on the commitment and measures
taken by the premises operators to upholding good
sanitation and hygiene practices which aims to
minimise the spread of diseases.
More than 32,000 premises have obtained the SG
Clean Quality Mark since the launch of the campaign
till date.

19
1. Programme

2. Have processes in place to look out for visible respiratory symptoms of employees and tenants and
ensure that those who have travelled overseas monitor their health status and to alert the Hotel if they Licensed
are not feeling well. Hotels
Checklist:
Use TraceTogether-only SafeEntry visitor management system to record entry of all personnel.

3. Have processes in place to look out for visible respiratory symptoms of contractors and suppliers, hotel
guests and event guests.

Use TraceTogether-only SafeEntry visitor management system to record entry of all personnel.

4. Step up frequency of disinfection for all common facilities, implement a pest control programme,
and ensure that employees observe good personal hygiene.

5. Check that procedures are in place to manage unwell personnel who are displaying COVID-19
symptoms.

6. Check that there are documents and records of all preventive measures.

7. Ensure compliance to government orders, guidelines and health advisories on the COVID-19.

20
Submission of
Audit
Propose audit
schedule
Schedule
confirmed
(IOI)

IOI received Award of

Review of Onsite audit
from
readiness conducted results and
Establishment
certificate

STB

Submission of
Initial email to Audit report
Completed Audit result
be sent to
Checklist and
submitted for Establishment
evaluated
Establishment approval
Form

TUV SUD

21
SG Clean Certificate Posters, decals and badges to communicate that
the establishment is SG Clean

22
Our appointed SG Clean auditor, TUV SUD PSB Pte Ltd, will reach out to you within 3-working days.

https://go.gov.sg/sgclean2
23
24
The SingapoReimagine Campaign1:

It welcomes travellers to realise

their passion to travel again
through fresh and innovative
experiences that ignites their
passions

To look forward to a new

standard of travel through
superior hygiene and safety
measures for a peace-of-mind
experience.

1SingapoReimagine international recovery campaign was

launched in November 2020 to rally local and global
communities to reset and revive tourism, while building the
anticipation for travel to Singapore. It affirms the
commitment to set a new standard for travel,
through safety, technology, experiences and sustainability.

25
 1

1This will be measured through travellers.

26
1. Important to revive tourism by getting our global audiences to reset, reimagine and rebuild their Singapore travel experience with us
when our borders reopen. This will be rolled out through the following initiatives:

a. Intensify Marketing Efforts to Enhance Awareness of SG as a Desirable Travel Destination

SingapoReimagine Market-Specific Campaigns rolled-out when borders reopen to support arrivals
As travel gradually resumes, global marketing efforts will also scale in 2022 with spikes of major marketing activities
to heighten attention and drive desirability of destination Singapore

b. Drive Bookings & Increase Spending

Collaborations with key strategic partners to drive more bookings and spend
Enhancing the visitor experience in Singapore through a tourist incentive programme

c. Ensure a robust Events and Experiences Pipeline to Induce Visitorship

Anchoring and Promoting key MICE and Leisure Events and experiences to drive consideration and bookings

2. support would be critical in rolling out SRI.

We invite you to share with STB on any new or reinvented experiences that we can spotlight in our campaign and let our
travellers reimagine their experience here in Singapore. Experiences focusing on new areas such as sustainability and
wellness would be strongly welcomed.

We need your support and participation through your networks and in-market activites.
STB Europe Join us at upcoming trade fairs: ITB Berlin (9- -
Media/Trade Fams with collaboration opportunities.
STB Americas Join us at tradeshows: PCMA Convening Leaders (9- Cruiseworld
upcoming virtual webinars and support our Media/Trade Fams.
STB Oceania - Support our Media/Trade Fams and update us on your latest product offerings so that we can inform in-
market trade.

27
Category Profile / Identification Traveller Requirements Existing Hotel Protocols
OAT Isolation / Stay Home Notice Controlled Repeated SHN Exit PCR
(SHN) Itinerary Testing Test

- (a) Foreign workers & local guests with
Category 1
Mainland China, Taiwan, Hong Kong
& Macao
Category 2
Australia, Austria, Bahrain, Belgium,
Bhutan, Brunei, Bulgaria, Canada,
Cambodia, Chile, Croatia, Cyprus,
Czech Republic, Denmark, Egypt,
Ethiopia, Fiji, Finland, France,
Germany, Greece, Hungary, Iceland,
India, Indonesia, Ireland, Israel, Italy,
Japan, Liechtenstein, Luxembourg,
Malaysia, Maldives, Malta,
Myanmar, Netherlands, New
Zealand, Norway, Poland, Portugal,
Qatar, Rwanda, the Republic of
Korea, Samoa, San Marino, Saudi
Arabia, Slovakia, South Africa, Spain,
Sri Lanka, Sweden, Switzerland,
Tonga, Turkey, UAE, UK, USA,
Vatican City, Vietnam
Category 3
Argentina, Bangladesh, Belarus,
Brazil, Colombia, Estonia, Kuwait,
Laos, Latvia, Lithuania, Mexico,
Mongolia, Morocco, Nepal, Oman,
Pakistan, Papua New Guinea, the
Philippines, Romania, Russia, Serbia,
Seychelles, Slovenia, Thailand,
Ukraine
Category 4
All other countries/regions.
Local legitimate reasons to stay in hotels
Residents (b) Local guests (leisure)
(c) Frontline workers
(d) Air Travel Pass (ATP) guests
[Identification: ATP approval]
Hong Kong, Macao, Mainland China, Taiwan
(e) Reciprocal Green Lane (RGL) Guests
Mainland China (Chongqing, Guangdong, Jiangsu,
Shanghai, Tianjin, Zhejiang), Brunei
[Identification: Safe Travel Pass approval letter]
(f) Vaccinated Travel Lane (VTL) Guests
Australia, Brunei, Canada, Denmark, Germany,
France, Italy, Netherlands, Republic of Korea,
Spain, Switzerland, UK, US
Finland, Malaysia, Sweden (for entry into SG from
28 Nov 2021, 2359hrs)
Indonesia, India (for entry into SG from 29
November 2021, 2359hrs)
Qatar, Saudi Arabia, UAE (for entry into SG from 6
December 2021, 2359hrs)
[Identification: Vaccinated Travel Pass]
(g) Persons on 7-day SHN at place of
accommodation i.e. home or non SDF
[Identification: Approval Letter for Entry]
(h) Persons on 10-day SHN at SDF or opt out to
place of accommodation i.e. home or non SDF
[Identification: Approval Letter for Entry and
approval to opt out of SDFs (as applied in STO
portal 3 days prior to arrival)]
The traveller requirements and hotel protocols
refer to those serving SHN at hotels.
(i) Persons on 10-day SHN at SDF
[Identification: Approval Letter for Entry]
Can be same floors: (a), (b), (c), (d), (e), (f). This guest grouping
must be on segregated floors from (g) to (h) guest grouping.
Hotels must ensure isolation monitoring measures and proper C+
case management workflows are in place if hotels would like to
put (d) (f) guest groupings on the same floors as (a) (c) guest
groupings.
Isolate till OAT PCR ve Hotels should segregate (a) to (c) guest grouping from (d) to (h)
guest grouping via segregated pathways and check in areas,
especially when guests (d) to (h) have not cleared their OAT.
Isolate till OAT PCR ve
(d) to (h) may use the same pathways and lifts when checking in,
but to ensure arrival timings and usage are staggered between
<Day 3, 7 profiles. Hotels to wipe down lifts after use by each profile. After
PCR has OAT test results for (d) to (f) are negative, they should not be
been
Isolate till OAT PCR ve using the same pathway and lift as (g) and (h).
removed>
Can be same floors: (g), (h). This guest grouping must be on
segregated floors from (a) to (f) guest grouping.
7-day SHN D7 PCR Hotels should segregate (a) to (c) guest grouping from (d) to (h)
guest grouping via segregated pathways and check in areas.
(d) to (h) may use the same pathways and lifts when checking in,
but to ensure arrival timings and usage are staggered between
10-day SHN D10 PCR profiles. Hotels to wipe down lifts after use by each profile.
There must be different check-in counter for (g) and (h), though
can be at the same area as (d)-(f).
Official Open
(h) guests. Only fully vaccinated staff can serve (g) and (h) guests,
and all frontline staff and cleaners must undergo 7-day FET.
29
Only for Govt-contracted hotels
29
10-day SHN D10 PCR
 Reference:
(a) foreign workers
(b) locals with legitimate reasons to stay
(c) staycation guests
(d) ATP guests
(e) RGL guests
(f) VTL guests
(g) 7-day SHN guests
1. It is mandatory for hotels to separate the floorings of the two groupings of (a)-(f), and (g)-(h). (h) 10-day SHN guests

2. From arrival at the hotel, to entering the rooms for their respective isolation, or when they are leaving the hotel for their COVID-19 test at
external testing venues, hotels are to ensure that (d) to (h) traveller profiles are cohorted such that they do not interact and inter-mingle with
local hotel guests/patrons including guest profiles (a) (c) who may be dining-in at the hotel F&B outlets etc.

3. Hotels should manage the entrances and walkways in the hotel premises such that (a)-(c) guest groupings, (d)-(f) guests groupings and (g)-(h)
guest groupings do not experience prolonged exposure to one another in common areas, especially when the two latter groupings have not
completed all their testing requirements. This can be done via organizing separate entrances to the hotels, having effective barriers installed for
various groupings, and by stationing hotel staff to usher guests to their respective rooms/check-in areas.

4. Hotels should separate (a)-(c) guest check-in process from (d)-(h). Hotels should put in place safe distancing measures such as
demarcated counters for (g) and (h) groups to be further separated within the (d)-(h) area. This is important given that check-in areas may cause
bunching from travelers asking many question and hotels having to manage their check-in documentation.

5. Hotels should ensure that (a)-(c) guest groupings do not use the same lift at the same time as guests from (d)-(h), again, especially when the
two latter groupings have not completed all their testing requirements. Hotels must ensure the lifts are wiped down and disinfected after (d)
(h) guests used the lifts if these lifts are going to be used by the general public thereafter. The best practice is to have dedicated lifts for the
respective groups ensures health risks are more effectively mitigated.

6. Hotels should manage the transport bay or pick-up point to facilitate seamless transport transfer of guests who need to attend to their testing
requirements, without them having prolonged exposure to other guest profiles and members of public. For example, hotels can consider
waiting zones for guest groupings awaiting their transport, and hotel staff to usher guests to the pick-up point and to discourage overcrowding.

30
 Reference:
(a) foreign workers
(b) locals with legitimate reasons to stay
(c) staycation guests
(d) ATP guests
(e) RGL guests
(f) VTL guests
Best Practice Check-in Area for only profiles (a), (b), (c) (g) 7-day SHN guests
(h) 10-day SHN guests
Lifts for only
profiles (a), (b), (c)
Segregated walkway
Guests enter Segregated walkway for only for only profiles (a),
the hotel profiles (a), (b), (c) (b), (c)

Check-in Area for only profiles (d), (e), (f), (g), (h)
Segregated walkway
Segregated walkway for only for only profiles (d),
profiles (d), (e), (f), (g), (h) For (d), (e), (f)
(e), (f), (g), (h)
Clear signage put up to Lifts for only profiles
inform guests that the (d), (e), (f), (g), (h)
Guests to use pathways
hotel is accommodating meant for their own Guests to use lifts meant
other guests who need to profile in either (a)-(c) or for their own profile in
be isolated. (d)-(h), to be demarcated either (a)-(c) or (d)-(h),
ONLY for (g) ONLY for (h) from ground floor upon
by effective barriers to
Hotel staff to verify entry to the hotel
prevent unauthorized Different check-in counters
identification documents movement.
to ensure compliance to for (g) and (h), though check- The same lift can be
in can be at the same area as utilized for profiles (d)-(h)
protocols based on their encouraged not to serve (g) and
(d)-(f). though the different
profile. (h) guests. Only fully vaccinated
profiles should not share
staff can serve (g) and (h)
guests, and all hotel frontline
the lift at the same time.
staff and cleaners must undergo Each time the lift for
7-day FET. profiles (d) (h) is used,
they need to be wiped
down for the next31 guest.
 Reference:
(a) foreign workers
(b) locals with legitimate reasons to stay
(c) staycation guests
(d) ATP guests
(e) RGL guests
(f) VTL guests
Other Examples (g) 7-day SHN guests
(h) 10-day SHN guests
For (d), (e), (f)
Possible Option:
Check-in counters set
up in a function room

ONLY for (g) ONLY for (h)

Check-in Area
for only profiles
(a), (b), (c)

Possible Option:
Check-in counter set up
on the dedicated floors
before guests enter
Hotels limited by only one lift
their rooms
Hotels with only one entry area, limited by space and and unable to provide
unable to create segregated walkway for (a), (b), (c) from separate lifts for (a), (b), (c)
(d), (e), (f), (g), (h). from (d), (e), (f), (g), (h)

(d) to (h) guests must be cohorted since segregated paths Mitigating measures in place:
are not practicable due to hotel layout. This is to prevent At least for the ground floor,
local community from crossing paths and intermingling stagger the usage of lifts
with (d) to (h) guests. across different profiles of Hotel Room Floor for only profiles (g), (h)
guests. Hotels must ensure
Mitigating measures in place: the lifts are wiped down and
Ensure no overcrowding at entry either through staff disinfected after (d) (h)
ushering guests, or communicate to overseas guests guests used the lifts if these
where to proceed for check-in. Security to ensure lifts are going to be used by
everyone is masked up properly when they enter. the general public thereafter.

32

Best Practice
Hotel Room Floor for only
profiles (a), (b), (c), (d), (e), (f)
Hotel Room Floor for only
profiles (g), (h)
Reference:
(a) foreign workers
(b) locals with legitimate reasons to stay
(c) staycation guests
(d) ATP guests
(e) RGL guests
(f) VTL guests
(g) 7-day SHN guests
(h) 10-day SHN guests
Profiles (a), (b), (c), (d), (e), (f) can be on the same
floors, separated from (g), (h).
There must be isolation monitoring measures and
proper C+ case management workflows in place, Segregated walkway for
specifically for guest profiles (d), (e), (f). only profiles (a), (b), (c),
(d), (e), (f)
Guests (g) and (h) who completed their SHN
isolation period and have a negative COVID-19 PCR
exit test result will need to be transferred to a guest
room on the same floor as guests with profiles (a) Segregated walkway
to (f) if the guest chooses to continue staying in the for only profiles (g),
hotel after completing their SHN isolation. (h)
They will then have to use the same segregated lift Segregated walkways all the way from rooms to
and walkway as profiles (a) to (f) from this point on. the pick-up point for profiles to head to clinics for
their testing requirements.
33
 Reference:
(a) foreign workers
(b) locals with legitimate reasons to stay
(c) staycation guests
(d) ATP guests
(e) RGL guests
(f) VTL guests
(g) 7-day SHN guests
(h) 10-day SHN guests

Other Examples Hotel Room Floor for only

profiles (a), (b), (c), (d), (e), (f)

Hotels with pick-up points limited by

space and unable to segregate
walkways for profiles to enter their
Hotels limited by only one lift and unable to transportation. (g) to (h) guests must
provide separate lifts for (a), (b), (c), (d), (e), be cohorted to prevent local
(f), and (g), (h) community from crossing paths and
Hotel Room Floor for only intermingling with (a) to (f) guests.
profiles (g), (h)
Mitigating measures in place:
At least for the ground floor, stagger the Mitigating measures in place:
usage of lifts across different profiles of Ensure no overcrowding at pick-up
guests. Hotels must ensure the lifts are point through staff ushering guests.
wiped down and disinfected after (d) (h)
guests used the lifts if these lifts are going to
be used by the general public thereafter.

34
 Reference:
(a) foreign workers
(b) locals with legitimate reasons to stay
(c) staycation guests
(d) ATP guests
(e) RGL guests
(f) VTL guests
(g) 7-day SHN guests
(h) 10-day SHN guests

S/N Existing Protocols Key Areas Under Review (effective date TBC)
1 Separating the floors of PSHNs (g)-(h) from other profiles of guests (a)-(f)

2 Managing entrances, walkways, lifts and check-in areas such that

staycation guest and local guest groupings (a)-(c), ATP / RGL / VTL guest
groupings (d)-(f), and PSHN guest groupings (g)-(h) do not experience
prolonged exposure to one another in common areas STB is in talks with MOH to streamline these protocols and ease hotel
operations.
3 Having hotel staff requiring direct contact with PSHNs or person on
isolation to don appropriate PPE when carrying out their duties,
depending on (1) the exposure and length of contact, and (2) the hotel
staff function.
4 C+ guests are to be extracted by MOH to recover in care facilities

5 -

35
Grant Scheme Overview Activities supported / qualifying costs
TIP-iT: Training Supports employee upgrading and talent & leadership Employee upgrading certified courses by recognized institutions / bodies; non-certified training
Industry development including exchange programmes; and course development
Professionals in Tourism & talent leadership development course fees, trainee stipend, cost of living allowance,
Tourism economy airfare
BIF: Business Supports technology innovation and adoption and Project-related costs such as professional services, testing and certification costs,
Improvement Fund transformation efforts to improve productivity and hardware/equipment and software associated with the business concept or system/process
competitiveness redesign training costs that are an intrinsic component of the project, and travel costs associated
with the project
TPDF: Tourism Supports the creation, development and major For new product development / existing product rejuvenation
Product Development rejuvenation of tourism products to increase destination Project-related costs such as professional services, hardware/equipment and software, materials
Fund attractiveness and consumable and production costs
ESF: Experience Step- Supports development and enhancement of tourism Development of new products & experiences, content enhancements, technology enablers,
Up Fund experiences to improve visitor and destination amenities enhancements, infrastructure enhancements
attractiveness
KF: Kickstart Fund Supports the creation and test-bedding of innovative Customer-focused events and concepts:
lifestyle concepts and events with strong tourism Multi-disciplinary or hybrid events which cut across multiple lifestyle and/or business sectors,
potential and scalability. including B2B2C events
Single and multiple editions of pop-ups (up to 1 year or 4 editions)
Services (e.g. art walk/tour, culinary tour as part of a wider event)

www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview.html

37
Support Scheme Overview
Manpower Support Foreign Worker Re-entry
Schemes Pilot (WIP)
Cross-Deployment Pilot
(WIP)
Manpower schemes
(various)
CCP: Career Supports employee
Conversion upskilling, reskilling and
Programmes skills conversion
(together with WSG)
Marketing Partnership Programme (Hotels)
Activities supported / qualifying costs
Potential scheme to facilitate entry of hired foreign workers into Singapore as
recruitment ramps up to meet tourism recovery
Potential scheme to facilitate cross-deployment of manpower between
properties, to matchmake short-term manpower surplus/shortage across
hotel industry
Various schemes to support foreign manpower requirements (tied to
workforce and operational transformation commitments by hotels)
Certified courses by recognized institutions / bodies; non-certified training
including in-house training and on-the-job training
Supports demand-driving marketing initiatives, including international and
domestic campaigns and participation at lead-generation platforms like
tradeshows
STB is currently reviewing existing MPP scheme, and will continue to keep
hotels updated of marketing support for tourism recovery.
STB is working with SHA to explore a pilot scheme to facilitate entry of foreign worker hires
for the hotel industry.
Foreign workers will need to have successfully received work passes from MOM
Employers will need to have sufficient foreign worker quota

SHA is reaching out to hotels to survey the manpower needs that can potentially
be supported via such a pilot scheme.

STB and SHA request assistance with furnishing your best estimates on
1. No. of existing hires awaiting entry to Singapore; and
2. No. of projected hires through 1Q 2022 to meet tourism upswing.

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