Business Communication Essentials

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Business Communication Essentials 6th Edition Bovee Test Bank

Business Communication Essentials, 6e (Bovee/Thill)

Chapter 2 Mastering Team Skills and Interpersonal Communication

1) Teams are at the core of ________ management, which is the effort to involve employees in
the company's decision-making process.
A) autocratic
B) participative
C) top-down
D) personnel
E) laissez-faire
Answer: B
Explanation: B) Teams are often at the core of participative management, the effort to involve
employees in the company's decision making.
Classification: Conceptual
LO: 1
Difficulty: Easy
Learning Outcome: Describe best practices in team and interpersonal communication

2) Teams can increase performance levels by ________.

A) pooling experience
B) discouraging consensus
C) encouraging groupthink
D) duplicating effort
E) promoting hidden agendas
Answer: A
Explanation: A) By pooling the experience of several individuals, a team has access to more
information in the decision-making process.
Classification: Conceptual
LO: 1
Difficulty: Easy
Learning Outcome: Describe best practices in team and interpersonal communication

1
Copyright © 2014 Pearson Education, Inc.

Visit TestBankDeal.com to get complete for all chapters

3) Simon has just launched a startup and has big ideas for the company. He assembles a large
team of people from different backgrounds who have the skills he needs to get the job done.
Simon's brother criticizes this, saying that such a large team will result in too much conflict,
because the different team members will all have individual approaches to a problem. Which of
the following should Simon say to effectively counter this argument?
A) A diverse group will encourage groupthink.
B) The larger the team, the fewer the chances of conflict.
C) The variety of perspectives will improve decision making.
D) Working as a team will encourage members to eventually think alike.
E) A larger team is more efficient in its use of resources.
Answer: C
Explanation: C) Bringing a variety of perspectives can improve decision making—provided
these diverse viewpoints are guided by a shared goal.
Classification: Application
AACSB: Communication Abilities; Multicultural and Diversity Understanding
LO: 1
Difficulty: Moderate
Learning Outcome: Describe best practices in team and interpersonal communication

4) ________ occurs when peer pressure causes team members to withhold contrary or unpopular
opinions.
A) Free riding
B) Social loafing
C) Collaboration
D) Groupthink
E) Feedback
Answer: D
Explanation: D) Groupthink occurs when peer pressure causes individual team members to
withhold contrary or unpopular opinions and to go along with decisions they don't really believe
in. Groupthink leads to poor decisions and ill-advised actions and can even induce people to act
unethically.
Classification: Conceptual
LO: 1
Difficulty: Easy
Learning Outcome: Describe best practices in team and interpersonal communication

2
Copyright © 2014 Pearson Education, Inc.
5) Jean's eight-member team met to discuss their strategy for completing a project. Though Jean
and her colleague Jenna didn't agree with the proposed plan, they didn't voice their disapproval
when the plan was put to vote, because the rest of the team agreed with it. Jean and Jenna's
behavior in this situation can be explained by the phenomenon of ________.
A) brainwashing
B) social loafing
C) groupthink
D) hidden agendas
E) mob mentality
Answer: C
Explanation: C) Groupthink occurs when peer pressures cause individual team members to
withhold contrary or unpopular opinions and to go along with decisions they don't really believe
in.
Classification: Conceptual
AACSB: Analytic Skills
LO: 1
Difficulty: Easy
Learning Outcome: Describe best practices in team and interpersonal communication

6) Which of the following is true for teamwork?

A) It entails higher costs for a company, in terms of time as well as money.
B) The diversity of perspectives offered by a team improves decisions.
C) Those who participate in team decision-making often become jaded and discourage others
from supporting it.
D) Groupthink is an advantage of teamwork as it encourages rapid consensus.
E) Conflict is a sign of ineffective teamwork and should be discouraged.
Answer: A
Explanation: A) In terms of teamwork, aligning schedules, arranging meetings, and coordinating
individual parts of a project can eat up a lot of time and money.
Classification: Conceptual
LO: 1
Difficulty: Moderate
Learning Outcome: Describe best practices in team and interpersonal communication

3
Copyright © 2014 Pearson Education, Inc.
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 Transcriber’s Note
Errors deemed most likely to be the printer’s have been
corrected, and are noted here. The references are to the page
and line in the original.
132.18 Ulster An. sub an. 682.[’] Added.
136.10 Wh being represented by F;[’] Added.
220.31 Simeon of Durham calls it ‘In Replaced.
[t/T]iningaham,’
221.27 the old name is now restored. Added.
[’]
255.35 est Catgabail Catguommed.[’] Added.
267.2 they spared Bruide the brave. Replaced.
[”/’]
273.28 Bimudine eiceas cecinit.[’] Added.
292.42 is probably a [c]orruption Restored.
313.14 in whatever part of Erin they Added.
used to be.[’]
339.31 By “gentibus[’/”] probably Replaced.
Norwegians are meant.
339.32 do tuitim fri da [h. I/h-I]mhair Replaced.
o
363.38 [‘]In vii anno regni Added.
381.8 the son of his pre[de]decessor Removed.
385.35 a Northumbrian matter.[’/”] Replaced.
387.25 a Cindtiri ocus a Inserted.
h[-]Airergoedel
392.36 If thi[s] monastery had Restored.
become secularised
396.25 ‘Enchegal[’] with Added.
[‘]Airergaidhel.’
404.37 a regno fugavit.[’] Added.
409.6 son of Finntuir[’] Added.
411.34 meic Donchadha i cath[’] (in Added.
battle).
429.26 in the follow[ing] year Inserted.
464.20 as he had done before;[’] Added,
471.36 et regem capere vo[./l]uerunt Restored.
479.36 familia Rolandi filii Uchtredi Added.
erat.[’]
482.15 hung up by the feet.[’] Added.
486.15 Gillefakeneshi son of Gillin;[’] Added.
486.37 domini Regis.[’] Added.
*** END OF THE PROJECT GUTENBERG EBOOK CELTIC
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