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Essentials of MIS 12th Edition Laudon Test Bank
1) Suppliers, customers, employees, products and services, and ________ are the five basic
components with which businesses must deal.
A) the environment
B) manufacturing and production
C) sales and marketing
D) invoices and payments
E) technology
Answer: D
Difficulty: 2: Moderate
AACSB: Application of Knowledge
LO: 2.1: What major features of a business are important for understanding the role of
information systems?
1
Copyright © 2017 Pearson Education, Inc.
5) Employees that assist with paperwork at all levels of the firm are called:
A) data workers.
B) knowledge workers.
C) operational management.
D) service workers.
E) senior managers.
Answer: A
Difficulty: 1: Easy
AACSB: Application of Knowledge
LO: 2.1: What major features of a business are important for understanding the role of
information systems?
2
Copyright © 2017 Pearson Education, Inc.
8) Engineers and scientists are examples of:
A) senior management.
B) production workers.
C) knowledge workers.
D) middle management.
E) operational management.
Answer: C
Difficulty: 1: Easy
AACSB: Application of Knowledge
LO: 2.1: What major features of a business are important for understanding the role of
information systems?
9) Which of the following is an example of a key force in a firm's broader, less immediate
environment?
A) Competitors
B) Regulations
C) Suppliers
D) Economic trends
E) Customers
Answer: D
Difficulty: 3: Challenging
AACSB: Application of Knowledge
LO: 2.1: What major features of a business are important for understanding the role of
information systems?
10) Which of the following is not a true statement with respect to business processes?
A) Every business can be seen as a collection of business processes.
B) Analyzing business processes can enable you to achieve a clear understanding of how a
business actually works.
C) The efficiency of a business firm is not related to its business processes.
D) Information systems can automate many steps in business processes that were formerly
performed manually.
E) A business process may involve a unique way in which work, information, and knowledge are
coordinated within an organization.
Answer: C
Difficulty: 2: Moderate
AACSB: Analytical Thinking; Information Technology
LO: 2.1: What major features of a business are important for understanding the role of
information systems?
3
Copyright © 2017 Pearson Education, Inc.
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And yif me som part of thi grace,
So that I may finde in this place
If thou be gracious or non.’
And with that word I sawh anon
The kyng of love and qweene bothe;
140 Bot he that kyng with yhen wrothe
His chiere aweiward fro me caste,
And forth he passede ate laste.
Bot natheles er he forth wente [T F D .]
A firy Dart me thoghte he hente
And threw it thurgh myn herte rote:
In him fond I non other bote,
For lenger list him noght to duelle.
Bot sche that is the Source and Welle [V Q
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Of wel or wo, that schal betide
150 To hem that loven, at that tide
Abod, bot forto tellen hiere
Sche cast on me no goodly chiere:
Thus natheles to me sche seide,
‘What art thou, Sone?’ and I abreide
Riht as a man doth out of slep,
And therof tok sche riht good kep P. i. 47
And bad me nothing ben adrad:
Bot for al that I was noght glad,
For I ne sawh no cause why.
160 And eft scheo asketh, what was I:234
I seide, ‘A Caitif that lith hiere:235
What wolde ye, my Ladi diere?236
Schal I ben hol or elles dye?’237
Sche seide, ‘Tell thi maladie:238
What is thi Sor of which thou pleignest?239
Ne hyd it noght, for if thou feignest,
I can do the no medicine.’
‘Ma dame, I am a man of thyne,
That in thi Court have longe served,
170 And aske that I have deserved,
Som wele after my longe wo.’
And sche began to loure tho,
And seide, ‘Ther is manye of yow
Faitours, and so may be that thow
Art riht such on, and be feintise
Seist that thou hast me do servise.’
And natheles sche wiste wel,
Mi world stod on an other whiel
Withouten eny faiterie:
180 Bot algate of my maladie
Sche bad me telle and seie hir trowthe.
‘Ma dame, if ye wolde have rowthe,’
Quod I, ‘than wolde I telle yow.’240
‘Sey forth,’ quod sche, ‘and tell me how;
Schew me thi seknesse everydiel.’
‘Ma dame, that can I do wel, P. i. 48
Be so my lif therto wol laste.’
With that hir lok on me sche caste,
And seide: ‘In aunter if thou live,
190 Mi will is ferst that thou be schrive;
And natheles how that it is
I wot miself, bot for al this
Unto my prest, which comth anon, [G ,
P L .]
I woll thou telle it on and on,
Bothe all thi thoght and al thi werk.
O Genius myn oghne Clerk,
Com forth and hier this mannes schrifte,’
Quod Venus tho; and I uplifte
Min hefd with that, and gan beholde
200 The selve Prest, which as sche wolde241
Was redy there and sette him doun
To hiere my confessioun.