INSURANCE – DISPATCH!

Ring Ring

Agent: Services, How can I help you?

Agent: Sure, what’s the year make and model of the vehicle? 2005 dodge ram 1500

Agent: What about the issue of the vehicle?

Agent: Can the vehicle shift to neutral?

Agent: How about the pick-up location? Where is the vehicle located? 1285 east santi road ave. wyoming 98245

Interstate 75 Ohio, 91352

Agent: How about the drop-off location?

Do you have a pre-approved price for this?

Agent: Alright, please stay on the line and let me get a quote for you.

(MUTE DO NOT END CALL)

Hi, thank you for patiently waiting, the service will be $400/GOA- 40%(price/goa, we can have our driver there in about 30-
45mins(inside LA); 45-60mins(Outside LA)

If the caller will call back and talk to his manager;

Sure, no problem. If you want to give me a call back, my extension number is 12345 okay?

Okay, thank you and have a good day.

IF THE INSURANCE WILL AGREE:

Okay, can I get the customer’s full name?

Edward scissorhands

Blake ttimberwoo

How about the contact number?

P.O. number?

I will give you our email and you can send the payment details there at support@gonowtowing.com and just stay on the line.

Alright our manager have charged the card details and already booked the service. The driver will be there in about about 30-
45mins(inside LA); 45-60mins(Outside LA).

Okay, thank you and have a good day.

SCENARIO SO THAT THE INSURANCE WILL NOT CALL BACK! BUT DON’T PUSH IT OKAY?

HOW MUCH WOULD IT BE FOR YOU NOT TO GET AN APPROVAL?

OKAY, GIVE ME A MOMENT, LET ME GO AHEAD AND CHECK.

IM SORRY BUT MY MANAGER DID NOT APPROVE IT BUT YOU CAN CALL ME BACK ONCE YOU GET AN APPROVAL. MY
EXTENSION NUMBER IS BLA BLA BLA. OKAY?
 TYPE OF INSURANCE:

BATTERY REPLACEMENT:

1. what type of battery do you need?

2. how many batteries do you need?(only for HEAVY DUTY)

TIRE REPLACEMENT ( DRIVER WILL BUY NEW TIRE)

1. Which side of the vehicle do you need a tire replacement?

2. Can you give me the dimensions of the tire?

3. Do you have a custom lug nuts?

TIRE CHANGE:(ask if they need a custom log nut)

1. Do you have a spare tire?(if none, tire replacement)

2. what is the dimension of the tire?

3. Do you have a custom log nuts

If the insurance doesn’t know about the specific dimensions of the tire? “IM SORRY BUT
WE CANNOT DO THE SERVICE WITHOUT THE SPECIFIC DIMENSIONS.
GAS DELIVERY:(PAY FOR THE SERVICE + GAS)

1. WHAT TYPE OF FUEL DO YOU NEED?

2. HOW MANY GALLONS DO YOU NEED?

LOCKSMITH

1. ASK IF FOR THE VEHICLE, IF NOT WE DON’T DO

THAT SERVICE. IF YES, PROCEED.

WINCHOUT

1. WHAT TYPE OF TERRAIN IS THE VEHICLE IN? mud 3m away

2. How deep did THE VEHICLE GOT STUCK ON

3. HOW FAR IS IT FROM MTHE ROAD.

TOWING

1. ASK THE PICK UP LOCATION

2. ASK THE DROP OFF LOCATION

NOTES

IF HEAVY DUTY, ASK IF 4X4 (IS IT A 4X4?)

IF THE INSURANCE COMPANY IS NOT UNDER OUR

SERVICE; (im sorry, we do not have any drivers available)

SAFER ROADSIDE

GEICO

CENTRAL ROADSIDE

SAFER ROAD RESCUE