Republic of the Philippines

Reference Code Number

Department of Health
QR-MED-PHU-001
East Avenue Medical Center
Revision Number
Public Health Unit 0
Accomplishment Report Effective Date
January 1, 2014
JANUARY 2023
I. Core Function
A. Health Navigation and Referral
SUCCESS Actual Accomplishment
Major Final INDICATORS OTHER
OTHER TOTAL TOTAL
SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ Rating Remarks
Output (Targets + ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
MISSED PROCESSED RECEIVED
Measure) INQUIRY (A) (R)
INS
1. Processed 80 % of calls References: Navigator’s
received are processed PC, Gmail
TARGET MET
referrals (eamccovidlabresults@g
[(A/R)*100%]
through A= P/R X 100 mail.com), Google Sheet
calls % 9 0 20 2 30 7 0 68 68 68/68 x 100 % (Navigators Work
(SMS/Viber, Report) and Daily Tally
Trunkline & A=Processed/ Sheet Folder
= 100 %
Email) Received x
100%
2. Number RETURNED CALLS (Additional Accomplishment) References: Navigator’s
of returned OTHER
OTHER PC, Gmail
calls SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ (eamcnavigation@gmail
No target ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
TOTAL RETURNED CALLS -
through INQUIRY
INS
.com), Google Sheet
cellphone/ (Navigators Work
viber 0 0 0 0 0 0 0 Report)
Prepared: Checked and reviewed by: Approved:

Josh Arvin Carreon Rachel R. Mansibang, RN Lorena T. Perdigon, RN, DipIR, MBA
Administrative Aide III HEPO III HEPO III OIC, PHU
 Republic of the Philippines
Reference Code Number
Department of Health
QR-MED-PHU-001
East Avenue Medical Center
Revision Number
Public Health Unit 0
Accomplishment Report Effective Date
January 1, 2014
JANUARY 2023
I. Core Function
A. Health Navigation and Referral
SUCCESS Actual Accomplishment
Major Final INDICATORS OTHER
OTHER TOTAL TOTAL
SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ Rating Remarks
Output (Targets + ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
MISSED PROCESSED RECEIVED
Measure) INQUIRY (A) (R)
INS
1. Processed 80 % of calls References: Navigator’s
received are processed PC, Gmail
TARGET MET
referrals (eamccovidlabresults@g
[(A/R)*100%]
through A= P/R X 100 mail.com), Google Sheet
calls % 14 1 15 0 47 3 0 80 80 80/80 x 100 % (Navigators Work
(SMS/Viber, Report) and Daily Tally
Trunkline & A=Processed/ Sheet Folder
= 100 %
Email) Received x
100%
2. Number RETURNED CALLS (Additional Accomplishment) References: Navigator’s
of returned OTHER
OTHER PC, Gmail
calls SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ (eamcnavigation@gmail
No target ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
TOTAL RETURNED CALLS -
through INQUIRY
INS
.com), Google Sheet
cellphone/ (Navigators Work
viber 0 0 0 0 0 0 0 Report)
Prepared: Checked and reviewed by: Approved:

Mikhael John N. Cruz Rachel R. Mansibang, RN Lorena T. Perdigon, RN, DipIR, MBA
Administrative Assistant I HEPO III HEPO III OIC, PHU
 Republic of the Philippines
Reference Code Number
Department of Health
QR-MED-PHU-001
East Avenue Medical Center
Revision Number
Public Health Unit 0
Accomplishment Report Effective Date
January 1, 2014
JANUARY 2023
I. Core Function
A. Health Navigation and Referral
SUCCESS Actual Accomplishment
Major Final INDICATORS OTHER
OTHER TOTAL TOTAL
SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ Rating Remarks
Output (Targets + ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
MISSED PROCESSED RECEIVED
Measure) INQUIRY (A) (R)
INS
1. Processed 80 % of calls References: Navigator’s
received are processed PC, Gmail
TARGET MET
referrals (eamccovidlabresults@g
[(A/R)*100%]
through A= P/R X 100 mail.com), Google Sheet
calls % 6 0 2 0 59 4 0 71 71 71/71 x 100 % (Navigators Work
(SMS/Viber, Report) and Daily Tally
Trunkline & A=Processed/ Sheet Folder
= 100 %
Email) Received x
100%
2. Number RETURNED CALLS (Additional Accomplishment) References: Navigator’s
of returned OTHER
OTHER PC, Gmail
calls SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ (eamcnavigation@gmail
No target ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
TOTAL RETURNED CALLS -
through INQUIRY
INS
.com), Google Sheet
cellphone/ (Navigators Work
viber 0 0 0 0 0 0 0 Report)
Prepared: Checked and reviewed by: Approved:

Felix C. Rabe Jr. Rachel R. Mansibang, RN Lorena T. Perdigon, RN, DipIR, MBA
Administrative Assistant I HEPO III HEPO III OIC, PHU
 Republic of the Philippines
Reference Code Number
Department of Health
QR-MED-PHU-001
East Avenue Medical Center
Revision Number
Public Health Unit 0
Accomplishment Report Effective Date
January 1, 2014
JANUARY 2023
I. Core Function
A. Health Navigation and Referral
SUCCESS Actual Accomplishment
Major Final INDICATORS OTHER
OTHER TOTAL TOTAL
SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ Rating Remarks
Output (Targets + ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
MISSED PROCESSED RECEIVED
Measure) INQUIRY (A) (R)
INS
1. Processed 80 % of calls References: Navigator’s
received are processed PC, Gmail
TARGET MET
referrals (eamccovidlabresults@g
[(A/R)*100%]
through A= P/R X 100 mail.com), Google Sheet
calls % 14 1 27 3 8 3 0 56 56 56/56 x 100 % (Navigators Work
(SMS/Viber, Report) and Daily Tally
Trunkline & A=Processed/ Sheet Folder
= 100 %
Email) Received x
100%
2. Number RETURNED CALLS (Additional Accomplishment) References: Navigator’s
of returned OTHER
OTHER PC, Gmail
calls SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ (eamcnavigation@gmail
No target ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
TOTAL RETURNED CALLS -
through INQUIRY
INS
.com), Google Sheet
cellphone/ (Navigators Work
viber 0 0 0 0 0 0 0 Report)
Prepared: Checked and reviewed by: Approved:

Renzo C. Delos Santos Rachel R. Mansibang, RN Lorena T. Perdigon, RN, DipIR, MBA
Administrative Assistant I HEPO III HEPO III OIC, PHU
 Republic of the Philippines
Reference Code Number
Department of Health
QR-MED-PHU-001
East Avenue Medical Center
Revision Number
Public Health Unit 0
Accomplishment Report Effective Date
January 1, 2014
JANUARY 2023
I. Core Function
A. Health Navigation and Referral
SUCCESS Actual Accomplishment
Major Final INDICATORS OTHER
OTHER TOTAL TOTAL
SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ Rating Remarks
Output (Targets + ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
MISSED PROCESSED RECEIVED
Measure) INQUIRY (A) (R)
INS
1. Processed 80 % of calls References: Navigator’s
received are processed PC, Gmail
TARGET MET
referrals (eamccovidlabresults@g
[(A/R)*100%]
through A= P/R X 100 mail.com), Google Sheet
calls % 12 1 20 0 21 1 0 55 55 55/55 x 100 % (Navigators Work
(SMS/Viber, Report) and Daily Tally
Trunkline & A=Processed/ Sheet Folder
= 100 %
Email) Received x
100%
2. Number RETURNED CALLS (Additional Accomplishment) References: Navigator’s
of returned OTHER
OTHER PC, Gmail
calls SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ (eamcnavigation@gmail
No target ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
TOTAL RETURNED CALLS -
through INQUIRY
INS
.com), Google Sheet
cellphone/ (Navigators Work
viber 0 0 0 0 0 0 0 Report)
Prepared: Checked and reviewed by: Approved:

Kenneth P. De Lara Rachel R. Mansibang, RN Lorena T. Perdigon, RN, DipIR, MBA

Administrative Assistant I HEPO III HEPO III OIC, PHU
 Republic of the Philippines
Reference Code Number
Department of Health
QR-MED-PHU-001
East Avenue Medical Center
Revision Number
Public Health Unit 0
Accomplishment Report Effective Date
January 1, 2014
JANUARY 2023
I. Core Function
A. Health Navigation and Referral
SUCCESS Actual Accomplishment
Major Final INDICATORS OTHER
OTHER TOTAL TOTAL
SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ Rating Remarks
Output (Targets + ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
MISSED PROCESSED RECEIVED
Measure) INQUIRY (A) (R)
INS
1. Processed 80 % of calls References: Navigator’s
received are processed PC, Gmail
TARGET MET
referrals (eamccovidlabresults@g
[(A/R)*100%]
through A= P/R X 100 mail.com), Google Sheet
calls % 5 3 5 4 2 10 0 29 29 29/29 x 100 % (Navigators Work
(SMS/Viber, Report) and Daily Tally
Trunkline & A=Processed/ Sheet Folder
= 100 %
Email) Received x
100%
2. Number RETURNED CALLS (Additional Accomplishment) TARGET MET References: Navigator’s
of returned OTHER [(A/R)*100%] PC, Gmail
OTHER
calls SUCCESS/ SUCCESS/ SUCCESS/ PENDING/ CALLS/ (eamcnavigation@gmail
No target ACCEPTED CANCELLED REDIRECTED ENDORSED
CALLS/
WALK
TOTAL RETURNED CALLS
through INQUIRY 29/29 x 100 % .com), Google Sheet
INS
cellphone/ (Navigators Work
viber 5 3 5 4 2 10 29 = 100 % Report)
 II. Support Function
A. Health Navigation and Referral (For Navigator of the Month)
SUCCESS (Additional) Actual Accomplishment
Major Final INDICATORS Total No. of reports Total No. of Timely Total No. of Late
Output (Targets + submitted per report submitted per report submitted per Rating Remarks
Measure) month month month
1. Timely No. of TIMELY
Submission of reports 10 AM 4PM 10 AM 4PM 10 AM 4PM 14/15x 100 References: Navigator’s PC, Gmail
OHCC Daily submitted / = 93.33% (eamcnavigation@gmail.com), Report
Module Report Total reports Monitoring Sheet for Healthcare
10 am and 4 pm submitted per 7 8 7 7 0 1 Navigation and Referral
month/
Total No. of reports Total No. of Timely Total No. of Late
2. Timely No. of TIMELY submitted per report submitted per report submitted per Rating Remarks
reports
submission of month month month
submitted /
Daily COVID-19 References: Navigator’s PC, Gmail
Total reports 6/8 x 100
Census before submitted per 8:00 (eamcnavigation@gmail.com), Report
8 6 2 = 75 %
8:00 AM month/ AM Monitoring Sheet for Healthcare
Navigation and Referral
Total No. of reports Total No. of Timely Total No. of Late
3. Timely No. of TIMELY submitted per report submitted per report submitted per Rating Remarks
submission of reports week week week
OHCC Weekly submitted /
module every Total reports References: Navigator’s PC, Gmail
submitted per 1/1 X 100 (eamcnavigation@gmail.com), Report
Friday at 5:00 5:00 PM 1 1 0
pm week/ = 100% Monitoring Sheet for Healthcare
Navigation and Referral

Prepared: Checked and reviewed by: Approved:

Dianne R. Manrique Rachel R. Mansibang, RN Lorena T. Perdigon, RN, DipIR, MBA

Ward Assistant HEPO III HEPO III OIC, PHU