If you do not have a

shortcut created, go
to your Start button
and look for the
Alorica Folder. Within
the folder you will
find the Alorica
Gateway

The Alorica Gateway should be installed on your PC. You can create a shortcut for
easy access as you will use it when signing in for your shifts.
Press Start
Work on the
Gateway to
launch the
Application
Manager.
After pressing Start Work, it will grey out. Your chat option will then appear.

Click on ‘QVC’ & ‘QVCT’ options to open the QVC Support Chats.
Always open chats when working!

QVC chat – Access to report for call taking questions

QVC chat – Access to report Tech Issues with logging in for shift
When opening the chats, both chat rooms
(QVC & QVCT) will open on ONE
window/separate tabs.
Using Chat:
After sending a chat & assistance if given, the chat is
dispositioned by the TM which is indicated by the
message ‘Conversation Ended’. In order to send a new
chat, click the ‘X’ on the tab beside the name of the TM
providing assistance.
Close both the ‘Citrix Receiver’ & ‘Citrix Single Sign –
On’ windows.

The Application Manager QVC window will begin to load

after pressing Start Work on Gateway
The Application Manager will load after closing the ‘Citrix
Receiver’ & ‘Citrix Single Sign – On’ windows.

Double click on the UPC 6.5 to open the UPC

This is the UPC. It should be open &
refreshed every 2 hours when working. To
refresh, click Make Busy, then Make Ready
again on the UPC bar.
Double click on the Vmware Horizon icon on your desktop

Click on the ‘qview.qvc.com’ icon.

Enter your QVC username & password. Authentication happens after
pressing login.

Be prepared to answer your phone to enter your PIN for the authentication.
Once authentication is
completed, your assigned pool
will appear. Double click the
icon to launch the QVC Desktop
The QVC desktop will appear and begin to
load
Next, click on the
‘Avaya one-X Agent
icon to launch the
Avaya phone
application.
After the welcome
screen populates,
click Change Login
Settings.
 Under the Telephony
Tab

These logins will be sent via email

or posted to your message board.

Your selections should match the

screen shot to the right, including
the boxes checked!

• Enter the Extension & Password

provided to you via private
message

• Make sure the Server

Address as 10.26.2.47

• Under Place and receive calls

using, select My Computer.
 Under the Agent Tab

These logins will be sent via email or

posted to your message board.

Your selections should match the

screen shot to the right, including the
boxes checked!

• In the agent field enter the Agent

number provided via private chat in the
meeting

• In the password field enter the

password provided via private chat in
the meeting

• If you aren’t sure what to enter, reach

out before clicking Save
Agent Sign In to ACD
window

• Enter the same Agent

ID & Password
entered on the
previous screen

• Once your logins are

accepted, you will
hear 3 beeps via your
pc speakers
The Avaya phone application will appear as
shown above when you are successfully
logged into Avaya
Wait 6 seconds to launch the QVC desktop
will then appear.

Click on the ‘CS Application’

icon to open the CS
window
Select ‘Order Entry’ as shown above
Order Entry Window will appear within the
QVC desktop. Also Open Katie!!
Click the yellow bubble to view/select
Ready to begin to take calls
Click on the Yellow ‘bubble’ to view/select the
auxiliary modes within the Avaya phone system.
The only Aux Mode that should be used is Breaks
when time to take your break! If you need a
restroom break, select Log Out on Avaya and Make
Busy on UPC.
 First log out of the AVAYA phone
system to prevent calls from coming Click the lines/drop down arrow shown
through. Click the Bubble and select above, and select Station Disconnect
Log Out
 After exiting
Avaya correctly,
exit your OS ES
window
correctly.
It’s important to log out of the QVC Desktop correctly. Click Options at the top of the Desktop and select
Disconnect & Log Off
 Next log off of the UPC

First, press Make Busy which will change the same button to Make Ready. Then press
Sign Off which will then change that same button to Sign On.

It is very important that you refresh your UPC at least EVERY 2 HOURS.

The UPC tracks your PAY! Therefore, when you are taking calls via the Vmware desktop
and Avaya, the UPC has to be open and your status on Ready!