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TRAINING KIT
FOR COUNTER BAGGER

MODULE 18A
NAME:
BRANCH:
EMPLOYER:
DATE HIRED:
TK-M18A-2022-___
VERSION 1.1
REVISED AS OF 01.13.22
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1st WEEK IN-STORE TRAINING GUIDE

TRAINING GUIDE
DAY 1 DATE: ACCOMPLISHED TRAINED BY REMARKS
SOP & STORE FAMILIARIZATION YES NO DATE NAME OF TRAINER

Report to the Manager, Head Cashier, and Category Supervisor

on duty.
Orientation on store policy and standard operating procedure
(SOP).
Know the Counter Bagger Job Description
Familiarization with the different areas & sections of the
store especially in the DIY Section. (Customer Service,
Releasing Area, POS Cashier, Trading Cashier, Express Lane,
Receiving Area & Warehouse).
Know the different items available in each DIY section.
Know how to read the products SKU and UPC.
Know how to bag properly, when to use a bag or box,
and how to safely secure the items.
Report to the Head Cashier/Category Supervisor on duty for
assessment of today's training before going home.
EMPLOYEE’S TRAINING JOURNAL

What significant activities did you

do today to improve your
customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 2 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER

Proceed to your designated or assigned area.

Know the different modes of payment accepted at Wilcon
Know the process and policy on return and exchange of items
Familiarization with the different outright brands and products
in each DIY section.
Report to the Head Cashier/Category Supervisor on duty for
assessment of today's training before going home.
EMPLOYEE’S TRAINING JOURNAL

What significant activities did you

do today to improve your
customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:
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TRAINING GUIDE
DAY 3 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER

Practice proper customer greetings.

Practice proper checking and how to safely pack and bag the
items.
Practice proper boxing using a box and plastic twine straw.
Know how to safely pack fragile items
Know the products that require order slip
Know how to maintain a smooth check-out process by
frequently replenishing bag supplies, boxes, and retrieving
carts.
Know the Credit Memo and its transactional process.
Know how to and when to use the flat cart and blue cart.
Learn how to use the different tools in cutting and customizing
items. (Pipe Cutter, Steel Saw, Hack Saw, Plier, Bolt Cutter, Tin
snips, and others)
Report to the Head Cashier/Category Supervisor on duty for
assessment of today's training before going home.
EMPLOYEE’S TRAINING JOURNAL

What significant activities did you

do today to improve your
customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 4 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER

Practice proper customer greetings.

Practice proper checking and how to safely pack and bag the
items.
Learn how to secure customer items in a safe manner to
prevent damage in travel.
Performed custodial function to ensure safe and clean
work/shopping environment.
Report to the Head Cashier/Category Supervisor on duty for
assessment of today's training before going home.
EMPLOYEE’S TRAINING JOURNAL

What significant activities did you

do today to improve your
customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:
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TRAINING GUIDE
DAY 5 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Practice proper customer greetings.
Practice proper checking and how to safely pack and bag the
items.
Report to the Head Cashier/Category Supervisor on duty for
assessment of today's training before going home.
EMPLOYEE’S TRAINING JOURNAL

What significant activities did you

do today to improve your
customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 6 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Practice proper customer greetings.
Practice proper checking and how to safely pack and bag the
items.
Coordinate with the Sales Supervisor or regular Sales
Consultant in the Trading section to know products like tiles,
sanitary wares, and shower enclosure.
Report to the Head Cashier/Category Supervisor on duty for
assessment of today's training before going home.
EMPLOYEE’S TRAINING JOURNAL

What significant activities did you

do today to improve your
customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 7 DATE: DAY-OFF / REST DAY
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TRAINING PERFORMANCE APPRAISAL
FOR NEWLY HIRED COUNTER BAGGER

NAME OF EMPLOYEE: DATE:

POSITION: BRANCH:
EMPLOYER: DATE HIRED:

NAME OF FACILITATOR: POSITION:

Please assess the Trainee’s Performance based on the following criteria on a scale of 1-5:

Rating Scale: 5 – Excellent 4 – Above Expectation 3 – Average 2 – Below Expectation 1 – Poor

PERFORMANCE RESULTS RATINGS REMARKS (Briefly describe your evaluation. Please use an extra sheet if needed)
Familiarization of Store Policy and SOP
Knows how to properly check the products at the checkout counter.
Knows how to maintain a smooth check-out process
Knows how to secure customer items safely to prevent damage.
Knows how to use the different tools in cutting and customizing items
Performs custodial function to ensure safe and clean work/shopping
environment.
Knows the Return and Exchange Policy of Wilcon
Knows the different modes of payment
Familiarization of the different products in the DIY Area
PERFORMANCE FACTORS RATINGS REMARKS (Briefly describe your evaluation. Please use an extra sheet if needed)
Integrity.
Compliance with company policies and regulations, handling of confidential
information, respect for authority, tact and diplomacy, honesty, and
transparency
Customer Focus.
Understanding of one’s role in providing internal and external customer
service manifested through: sense of urgency, courtesy, quality of
work/service provided
Attendance and Dependability.
Comes to work and meeting on time; Reliable and may be depended upon
to provide quality service to the best of his capability

Professional Grooming.
Able to maintain good physical hygiene at work; Wears prescribed office
uniform when at work and when rendering official duties/responsibilities

Teamwork & Cooperation.

Renders positive contribution to the team and organization through the
accomplishment of one’s goal; Maintains good relationships with another
member of the team; Readily gives help and assistance to team members

Employee (SIGNATURE OVER PRINTED NAME) Facilitator (SIGNATURE OVER PRINTED NAME) O.M. / DIY S.M. (SIGNATURE OVER PRINTED NAME)

TRAINING KIT FEEDBACK FORM
To be filled up by the TRAINEE
Rate this Training Kit if it is helpful to you
Outstanding Satisfactory Unsatisfactory
If your rating is unsatisfactory, please leave a
comment.
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Is this Training Kit helpful to you as a Trainee? Why?
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Do you have comments or suggestions to improve this
Training Kit?
_____________________________________________
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Trainee’s Signature over Printed Name
Position: ___________________________________
Date: ______________________________________
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To be filled up by the FACILITATOR
Rate this Training Kit if it is helpful to you
Outstanding Satisfactory Unsatisfactory
If your rating is unsatisfactory, please leave a
comment.
____________________________________________
____________________________________________
____________________________________________
____________________________________________
Is this Training Kit helpful to you as a Facilitator?
Why?
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
Do you have comments or suggestions to improve
this Training Kit?
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
_______________________________________
Facilitator’s Signature over Printed Name
Position: ___________________________________
Date: ______________________________________