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TRAINING KIT
FOR UTILITY HELPER

MODULE 18B
NAME: ______________________________
BRANCH: ______________________________
EMPLOYER: ______________________________
DATE HIRED: ______________________________

TK-M18B-2018-411
VERSION 1
REVISED AS OF 08.07.19
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1st WEEK IN-STORE TRAINING GUIDE

TRAINING GUIDE
DAY 1 DATE: ACCOMPLISHED TRAINED BY REMARKS
SOP & STORE FAMILIARIZATION YES NO DATE NAME OF TRAINER

Report to the Manager and Supervisor on duty.

Orientation on store policy and standard operating procedure (SOP).

Familiarization on the different areas & section of the store specially in the DIY Section.
(Customer Service, Releasing Area, POS Cashier, Trading Cashier, Receiving Area &
Warehouse).

Know the different items available in each Trading section.

Familiarize on the different outright brands and products in each Trading section.

Report to Trading Supervisor on duty for assessment of today's training before going home.
EMPLOYEE’S TRAINING JOURNAL

What significant activities did you do today to im-

prove your skills and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:
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TRAINING GUIDE

DAY 2 DATE: ACCOMPLISHED TRAINED BY REMARKS

AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER

Proceed to your designated or assigned area.

familiar every item in Trading area

Know the different usage of equipment such as flat cart, blue cart, lifter, and jack lift

Know the process and policy on return and exchange of items

Report to Trading Supervisor on duty for assessment of today's training before going
home.
EMPLOYEE’S TRAINING JOURNAL

What significant activities did you do today to im-

prove your skills and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY: (DATE)

(SUPERVISOR/MANAGER)
(SIGNATURE OVER PRINTED NAME) (POSITION)

REMARKS:
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TRAINING GUIDE

DAY 3 DATE: ACCOMPLISHED TRAINED BY REMARKS

AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER

Knows the right positioning (kamada) and proper displaying of tiles in the floor stock area.

Knows how to execute FIFO method (First in First out).

Report to Trading Supervisor on duty for assessment of today's training before going home.

EMPLOYEE’S TRAINING JOURNAL

What significant activities did you do today to im-

prove your skills and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY: (DATE)

(SUPERVISOR/MANAGER)
(SIGNATURE OVER PRINTED NAME) (POSITION)

REMARKS:
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DAY 4 DATE: ACCOMPLISHED TRAINED BY

AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER

Know the location of DIY product associated with trading items like grout, tile adhesive, tile
trim, and faucets for lavatory and bathroom accessories.

Know how to read the barcode and description of items associated with trading area.

Report to Trading Supervisor on duty for assessment of today's training before going home.

EMPLOYEE’S TRAINING JOURNAL

What significant activities did you do today to im-

prove your skills and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER)
(SIGNATURE OVER PRINTED NAME) (POSITION)

REMARKS:
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TRAINING GUIDE

DAY 5 DATE: ACCOMPLISHED TRAINED BY REMARKS

AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER

Know proper merchandizing and warehousing of items.

Learn how to read and execute Planogram

Know how to safely load and unload the items in the customer vehicle and delivery truck.

Report to Trading Supervisor on duty for assessment of today's training before going home.

EMPLOYEE’S TRAINING JOURNAL

What significant activities did you do today to im-

prove your skills and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY: (DATE)

(SUPERVISOR/MANAGER)
(SIGNATURE OVER PRINTED NAME) (POSITION)

REMARKS:
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TRAINING GUIDE

DAY 6 DATE: ACCOMPLISHED TRAINED BY REMARKS

AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER

Coordinate with the Sales Supervisor or regular Sales Consultant in the Trading section to
know products like tiles, sanitary wares and shower enclosure.

Report to Trading Supervisor on duty for assessment of today's training before going home.

EMPLOYEE’S TRAINING JOURNAL

What significant activities did you do today to im-

prove your skills and customer service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY: (DATE)

(SUPERVISOR/MANAGER)
(SIGNATURE OVER PRINTED NAME) (POSITION)

REMARKS:

TRAINING GUIDE

DAY 7 DATE: DAY-OFF / REST DAY

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PERFORMANCE APPRAISAL
FOR NEWLY HIRED UTILITY HELPER

NAME OF EMPLOYEE: __________________________________________ DATE: __________________________

POSITION: ___________________________________________________ BRANCH: _______________________
EMPLOYER: __________________________________________________ DATE HIRED: ____________________
NAME OF FACILITATOR: ________________________________________ POSITION: ______________________

Please assess the Trainee’s Performance based on the following criteria in a scale of 1-5:

Rating Scale: 5 – Excellent 4 – Above Expectation 3 – Average 2 – Below Expectation 1 – Poor

PERFORMANCE RESULTS RATINGS REMARKS (Briefly describe your evaluation. Please use extra sheet if needed)

Familiarization of Store Policy and SOP

Familiarization of the different Products in Trading Area.

Knows the Return and Exchange Policy of Wilcon

Knows the different usage of equipment such as flat cart, blue cart, lifter, and jack lift

Performed custodial function to ensure safe and clean working environment.

Knows on how to execute FIFO method (First in First out).

Knows proper merchandizing.

Knows the proper way of loading and unloading of items.

Knows how to read and execute Planogram

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PERFORMANCE FACTORS RATINGS REMARKS (Briefly describe your evaluation. Please use extra sheet if needed)
Integrity.
Compliance to company policies and regulations, handling of confidential information, respect for authority,
tact and diplomacy, honesty and transparency

Customer Focus.
Understanding of one’s role in providing internal and external customer service manifested through: sense of
urgency, courtesy, quality of work/service provided

Attendance and Dependability.

Comes to work and meeting on time; Reliable and may be depended upon to provide quality service to the best
of his capability

Professional Grooming.
Able to maintain good physical hygiene at work; Wears prescribed office uniform when at work and when ren-
dering official duties/responsibilities

Teamwork & Cooperation.

Renders positive contribution to the team and organization through accomplishment of one’s goal; Maintains
good relationships with other members of the team; Readily gives help and assistance to team members

________________________ __________________________ __________________________

Employee (SIGNATURE OVER PRINTED NAME) Facilitator (SIGNATURE OVER PRINTED NAME) O.M. / DIY S.M. (SIGNATURE OVER PRINTED NAME

TRAINING KIT FEEDBACK FORM
To be filled up by the TRAINEE
Is this Training Kit helpful to you as a Trainee? Why?
____________________________________________________________
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Do you have comments or suggestions to improve this Training Kit?
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Trainee’s Signature over Printed Name
Position: ___________________________________
Date: ______________________________________
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We VALUE
your
FEEDBACK!
To be filled up by the FACILITATOR
Is this Training Kit helpful to you as a Training Facilitator? Why?
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Do you have comments or suggestions to improve this Training Kit?
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Facilitator’s Signature over Printed Name
Position: ___________________________________
Date: ______________________________________
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NAME: _____________________________________________________ DATE: ___________________ BRANCH: __________DATE HIRED: ____________

TIME START: _________________ TIME FINISH: ____________________ SCORE: __________________

PRELIMINARY EXAM (10POINTS) MODULE 18B

MULTIPLE CHOICE Direction: Write your answer on the space provided before each number. Avoid erasures. (10pts.)

_____ 1. Ano ang pangunahing responsibilidad ng utility helper?

A. Locate and prepare stocks for customer

C. Arrange the items
B. To clean the floor stock
D. All of the above

______ 2. Siguraduhing malinas at ligtas ang mga produkto sa___________?

A. Releasing area
C. Receiving area
B. DIY area
D. Floor stock area

_____ 3. Ang Utility Helper ay tumutulong mag __________ _sa releasing area?

A. Kamada
C. Load/Unload
B. Deliver
D. Mag drive ng truck

_____ 4. Dapat tama ang kamada ng tiles upang hindi maging sanhi ng_____________?
A. Tagal ng transaction
C. Pagkakamali
B. Aksidente
D. Wala sa nabangit
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_____ 5. Ang pag daragdag ng stock sa ating floor stock ay tinatawag na_______________?
A. Stock replenishment
C. Re-facing of items
B. Pagbabago
D. Wala sa nabangit

_____ 6. Ano ang tawag sa equipment na madalas pinaglalagyan ng tiles at tile adhesive?
A. Flat cart
C. Jack lift
B. Blue cart
D. Lifter

_____ 7. Ano ang tawag sa equipment na kalamitang pinaglalagyan ng mga granite at uPVC Pipe?
A.Flat cart
B. Blue cart
C. Jack lift
D. Lifter

_____ 8. Ano ang tawag sa equipment na madalas ginagamit sa pagkuha at paglipat ng mga productong naka paleta?
A. Jack lift
B. Lifter
C. Flat cart
D. Blue cart

_____ 9. Ano ang tawag sa equipment na ginagamit sa pagkuha o paglagay ng mga produkto sa mataas na lugar gaya ng racking?
A. Flat cart
C. Blue cart
B. Jack lift
D. Lifter

_____ 10. Ano ang mga dapat tandaan sa pag check ng produkto bago ito e-release?
A. Quantity
B. Size
C. Description
D. All of the above