Dear Sir or Madam,

I am writing on behalf of myself and my friends to draw your attention to an incident that took
place at the cinema last Sunday. I would like to make a formal complaint about the way we
were treated by a member of the staff at the cinema.

Last Sunday, my friend and I were at the cinema in Legnago. We went into the room to watch
a movie when a member of staff approached our seats where we were sitting and accused
me of throwing popcorn around. When I tried to reason with him, he immediately started yelling
at me. To make matters worse, they threatened to throw us out.

We are particularly upset because the fact I wasn’t throwing popcorn around. To be honest
before me there were guys sitting a few rows in front of me.
Without doubt, the worst part of this whole incident was being thrown out from the cinema. We
were so humiliated that we decided to contact you and complain.

As you are the manager of the cinema, we urge you to reconsider your policies towards
teenagers. We have contacted the cinema about the incident and look forward to your
response.

Your faithfully,
Fabio Zamperlin