Vyara Angelova 10a

Page 67/9- Student’s book

A letter of complaint
Dear Sir/Madam,
I am writing to complain about an unpleasant experience at the North Woods Multiplex
Cinema last Saturday. I believe that this measure to threaten us with a call to the police was
not only rude but was also unnecessary.
Last Saturday I was at the North woods Multiplex Cinema with my friends aged between 15
and 17. we had gone to see the latest Johnny Depp film which had begun at 3.45 pm. After
the film we were supposed to wait in the lobby for my fiend’s mother to pick us. The
reasons to wait inside were two. Firstly, it was really cold and pouring down with rain that
day and secondly that was the first time we had ever been to that cinema because we live
on the other side of town. My main complaint concerns the behaviour of your employees. I
am very disappointed with the treatment we have received.
In conclusion, I should like to draw your attention to the fact that this is an example of
teenage discrimination. I expect you to give us free tickets for the next month. If I do not
hear from you in the next 14 days, I shall be forced to consider my complaint to the police
station.
I look forward to hearing from you very soon.
Yours faithfully,
Vyara Angelova
185 words