FIXING APPOINTMENTS

STUDENT A

▪ Your name: Mrs. Santiago from Delicias Delights

▪ You need Mr. Frond, in charge of Catering.
▪ Ask when he will be available.
▪ Ask for an appointment as soon as possible.
▪ Next month does not work for you.
▪ Accept last Wednesday of this month. 5 pm is too late.
▪ Accept 1 pm
▪ Confirm date, time and place.

STUDENT B

▪ You are Bob’s Builders receptionist.

▪ Pass the caller to the Catering Supervisor.
▪ You are now his assistant. Mr. Frond is on sick leave.
▪ The end of the month // Offer to take a message.
▪ Check his agenda. Suggest the first Monday of next month. Place caller on hold.
▪ (You called Mr. Frond) Offer another date: last Wednesday of this month at 5 pm.
▪ Offer another time: 1 pm.
▪ Place: Mr. Frond’s house - 1223 North Beachwood St, New York, New York 10099

STUDENT A

▪ You are Mr. Norell from Strange Co.

▪ You need to speak with Ms. Jones on phone.
▪ Ask when she will be available – it is urgent.
▪ Ask for a meeting this week.
▪ You are free before 2 pm and after 4:30.
▪ Confirm, date, time and place.

STUDENT B

▪ You are the receptionist at Smith & Jones.

▪ Connect the caller to Ms. Jones.
▪ You are now Ms. Jones’ secretary. Ms. Jones is away from the office.
▪ Offer to take a message.
▪ She is busy all week in the mornings.
▪ Check her schedule. Suggest next Thursday at Café Bonbon at 4 pm.
▪ Accept after 4:30.