Classification: Public #

SUBCONTRACTOR AUDIT REPORT

Service Provider Date

Project ALDAR WATER'S EDGE COMMUNITY RESULT GOOD PERFORMANCE

Invoice Amount Net Amount BELOW

POOR AVERAGE GOOD PERFORMANCE
Total Deduction 0 AED 0.00 AVERAGE

Service Level Meets & Service Provider

Category Description Weight Actual KPI Score
Exceeds Score
Submission of Compliance Documents 100% 10% 100% 10.0%
Compliance
Full adherence to Scope of Works 100% 10% 100% 10.0%
PPM (Planned The Service Provider shall carry out the PPM schedule on the agreed 100% 15% 100% 15.0%
Emergency complaint Response Time 15 mins contain 15 min
rectification within 1 hour (lift entrapment ,extreme water leak , full 100% 20% 100% 20.0%
light is off , fire alarm reset)
Response Time Major complaint Response Time 1 Hour rectification within 4 hours (lift
100% 15% 100% 15.0%
out of service )
Normal complaint Response Time 2 hours rectification within 48 hours
100% 5% 100% 5.0%
(one spot light is not working and any other normal issue)

The Service Provider shall, on a monthly basis provide the employer

with a soft copy and hard copy reports verifying his performance and
compliance with service level, and shall provide agreed supporting
information for each such report. The report shall contain and
supported by detailed in the following areas as a minimum: (KPI matrix
Reporting 100% 10% 100% 10.0%
, operatives attendance report, management visit records,
recommendations, health and safety, environmental management,
performance of the services, faults and call outs, response time to
reactive calls, claims and variations, finance and outstanding
information)

Meeting Attend monthly management meetings when required 100% 2.5% 100% 2.5%
All staff is well presented, in perfect uniform , equipped, trained in the
Service Provider's
requirements set out in Schedule 1 and attend the site at the agreed 100% 2.5% 100% 2.5%
Staff
times

Release Date: 14-July-2020

ESM7– Mod 53– F002 Page 1 of 1
Rev 2.0
Classification: Public #

Perform the services in line with international best practice health and
safety guidelines.
Ensure awareness and compliance to Legal and other requirements
including Company guidelines.

Implement Risk Control by identification of hazards and potential

hazards to workforce or others and timely reporting.

Health & Safety Maintain a workplace reportable injuries and lost time injury rate of 100% 10% 100% 10.0%
zero during contract period.
Safe behaviour and understanding of safety is observed and maintained
throughout the contract period.

Management participation in HSE on site during contract period.

Availability of safe systems of work (tools, equipment, PPE etc)

Emergency plans in place and periodically tested

Contract Median Score 100% 100.0%

* Evaluation of the Contractor will be undertaken once a month and the results communicated within three (3) days upon completion of the evaluation. The Contractor will then
be informed of any deduction to the value of their invoice for providing the services.

Comments Service Provider IDAMA FM

Name Moustafa Salem
Designation FM Manager

Signature

Date

Release Date: 14-July-2020

ESM7– Mod 53– F002 Page 1 of 1
Rev 2.0