REPUBLIC OF THE PHILIPPINES

DEPARTMENT OF AGRARIAN REFORM

Tunay Na Pagbabago sa Repormang Agraryo

SERVICE PROVIDER PERFORMANCE EVALUATION

SERVICE : SECURITY SERVICES

PROVIDER'S NAME: GLOBE SECURITY SERVICES CORPORATION

BUSINESS: SECURITY AGENCY

Contract Period: JANUARY-DECEMBER 2023

PERFORMANCE RATING DEFINITION

Each Criteria Item is equivalent to 1 rating point.

Comments
Criteria Multiplier Rating Total
(Attach supporting documents; if necessary)
A. Performance Measurement Assessment (30 pts.)
1.) Service Output is achieved.
2.) Materials, Supplies and Equipment provided, as required.
3.) Manpower Availability (required manning/ relievers/seasonal workers)
4.) Provides Employee Trainings & Workshops 5 0
5.) Service Provider are compliant with the Standards of Quality &
Efficiency in the workplace.
6.) Excellent Customer Service

B. Communication and Accessibility (10 pts.)

7.) Service Provider are available & make themselves present when need
arises. 5 0
8.) Prompt and effective correction of situations and conditions by Service
Provider representative/coordinator.
C. Billing Documents (15 pts.)
11.) Complete & Accurate Billing Documents (e.g. Summary Sheet, Billing
5 0
Invoice, Official Receipt)
12.) Timely Submission of Billing Documents
D. Operational Safety & Health Standards (15 pts.)
13.) Immediate Reporting of incidents
5 0
14.) Completing safety talks with employees & compliant with hazard
assessment & safety plans
E. Accreditation Documents & Compliance Payroll Audit (30 pts.)
15.) Timely & Accurate Payment of Wages to workers
16.) Timely & Accurate Payment of Statutory Benefits (SSS,PHIC,HDMF)
17.) Timely & Accurate Payment of 13th Month Pay to workers
Mandatory
18.) Certificate of No Pending Case 5 0
19.) Infraction based on Payroll Audit are timely rectified.
20.) No unauthorized deduction on workers payroll (According to Labor
Standards)

TOTAL SCORE 0 0

OVERALL COMMENTS:

Would you like to recommend this Service Provider for renewal?

Rated by/End User:

EMELITA F. DE GUZMAN, AO IV
 REPUBLIC OF THE PHILIPPINES
DEPARTMENT OF AGRARIAN REFORM
Tunay Na Pagbabago sa Repormang Agraryo

(Signature over Printed Name) Approved by: JAMES ARTHUR T. DUBONGCO, PARPO II

(Signature over Printed Name)

Evaluator: PACITA J. LLAMADO, CAO

(Signature over Printed Name)

 REPUBLIC OF THE PHILIPPINES
DEPARTMENT OF AGRARIAN REFORM
Tunay Na Pagbabago sa Repormang Agraryo

Criteria
A. Performance Measurement Assessment (30pts.)
Third Party Service Provider has the capability in providing workers with the
required knowledge and skills prior deployment and able to provide trainings
& seminars that would enhance outstanding customer service. Training
Output Modules are aligned with the principal's culture & shall be updated as needed.
TPSP workers are compliant with the standards of quality & efficiency in the
workplace, safety and health environment & other requirements indicated in
the Service Level Agreement.
Achieved Meets the contractual requirements, scope & services was accomplished.
B. Communication and Accessibility (10pts.)
TPSP's Coordinators/Supervisors are available & make themselves present
Output when the need arises. They must be capable in addressing the services &
documentary requirements.
Achieved Corrective actions that are taken by contractors are achieved.
C. Best Practices (10pts.)
Compliant to the respective best practices per industry such as (Good
Output Manfucturing Practices (GMP), Good Hotel Practices (GHP) and etc.)
Up to date payroll software, and other technologies.
100% compliant with best practices per industry.
Achieved
Updated & Efficient Systems & Technology.
D. Billing Documents (10pts.)
TPSP submits complete & accurate billing invoice 7 days after the payroll cut-
Output
off.
Achieved Accurate & On-time submission of billing requirements per agreed schedule.
E. Operational Safety & Health Standards (10pts.)
Enhanced Emergency Response Capacity, Efficient routines for deployment
are in place. Safety & Health Officer is delegated/assigned and who is
Output
responsible in communicating, updating & implementing safety programs that
are particularly related to their workers.
Achieved 100% of workers are informed on safety & health standards.
F. Accreditation Documents & Compliance Payroll Audit (30pts.)
Complete and On-time submission of accreditation requirements.
Output Compliant & Timely payment of wages and on-time remittances of statutory
benefits to government agencies (SSS,PHIC & HDMF).
Complete & Updated 201 file of the service provider and no significant audit
Achieved
findings for rectification.