SPECIALIZATION 3 Additional Services

First Examination Reviewer − Some of the additional services are the following:
a) Move Management (churn)
Facility Management
− Also known as Facilities Management in Europe. b) Utility Management
c) Pace Planning
− Simply defined as the management of buildings and
services. d) Meeting Room Services
− All services required for the management of buildings and e) Business Risk Assessment
real estate to maintain and increase their value. f) Catering Services
− Means of providing maintenance support, project g) Business Continuity Planning
management, and user management during the building h) Vehicle Fleet Management
life cycle.
i) Benchmarking
− Integration of multi-disciplinary activities within the built
environment and the management of their impact upon j) Printing Services
people and the workplace. k) Space Management
− Originated and developed from Property Management l) Postal Services
(PM) but has wider scope. m) Contract Procurement

International Facility Management Association (IFMA) n) Archiving

o) Performance Management
− World’s leading FM professional body.
p) Concierge Services
− Defined FM as profession that encompasses multiple
disciplines to ensure functionality of the built environment q) Information Systems
by integrating people, place, process, and technology. r) Reception Services
s) Telephony
Note
t) Health & Safety Advice
− Typically, Facility Management might be split into two
areas of hard and soft services. u) Travel Booking
v) Environmental Management
Hard Services
− Hard services relate to the actual fabric and building Trend during 1980
systems. − Traditionally, FM has been provided in-house.
− Might also be considered as the more traditional PM − But during 1980, organizations focused more on their core
services. business hence, outsourcing of FM became a trend.
− Some of the Hard Services are the following: − It started in US, followed by Europe after 5 to 10 years.
a) Building Fabric Maintenance − In the recent years, outsourcing of FM in Southeast Asia
b) Air Conditioning Maintenance has become common.
c) Decoration & Refurbishment − It started in Hong Kong, particularly in outsourcing
financial services.
d) Lift & Escalator Maintenance
e) M & E plant maintenance − The following are the major FM companies in Hong Kong:
a) Kai Shing
f) Fire Safety System Maintenance
g) Plumbing & Drainage b) Hong Yip

h) Minor Project Management c) ISS Eastpoint

d) Urban
Soft Services e) Jones Lang Lasalle
− Some of the Soft Services are the following: f) EC Harris
a) Cleaning g) Johnson Controls
b) Recycling h) JP Savills
c) Security i) Synergis
d) Pest control − Many of these companies began by offering the traditional
e) Handyman services PM services, but now they are able to deliver a much wider
f) Grounds maintenance range of services.

g) Waste disposal − FM in People’s Republic of China (PRC) is still immature

but has an enormous potential due to large economic
h) Internal plant growth rate.

5 Models of Delivering Facility Management Services
1. In-house FM Department
2. Out-tasked Service Contracts
3. Outsourced Managing Agent FM Contract
4. Outsourced Managing Contractor FM Contract
5. Total Facility Management (TFM) Contract
In-house FM Department
− Has its own dedicated management team and in-house
employees to deliver FM services.
− Specialist Services are outsourced to simple service
contract when there is no expertise in the company.
(Example is lift and escalator maintenance)
− Common mode of delivery in Public Sectors and
Educational Organizations.
− In other words: Meron in-house employees ang company
for simple FM services. However, if walang expert on a
certain FM task then magoutsource ng specialist to deliver
that service.
Out-Tasked Service Contracts
− Has an in-house team of FM professionals who procure
and manage a series of outsourced contracts.
− Has a small team of in-house non-management staff to run
high risk operations or maintain vital Mechanical &
Electrical plant. (Example is maintenance technicians)
− In other words: Walang in-house FM service provider ang
company for direct labor pero meron silang in-house FM
professionals na pwedeng magmanage and kukuha o
magooutsource ng contracts to deliver the FM services.
Tho, meron silang small in-house staffs pero for
specialized lang na role like mag maintain ng M&E plant
mga ganern.
Outsourced Managing Agent FM Contract
− Here, most or all of the services will be outsourced on
contract.
− Then, an FM company will be hired to manage the
outsourced contracts.
− The contracts stay between the client company and the FM
service providers.
− Client company is responsible in the procurement of the
contracts while, the FM company is responsible for
managing the performance of the outsourced services.
− Centralized Call Center will be provided by either a third
party, the hired FM company, or the client company to
coordinate services request and collate data to manage
performance.
− Intelligent Client Function: Although FM services are
outsourced, the client company should still have an in-
house knowledge regarding the procurement and delivery
of FM services.
− In other words: Walang in-house FM professional and
wala rin in-house FM services provider ang company,
rather, ang meron lang sila is in-house knowledge
(Intelligent Client Function). With this, the company will
outsource most of FM services. Ang client company ang
responsible na maghanap nitong mga FM service
providers and create contract each then, maghire sila ng
FM company as managing agent to oversee yung
performance nitong outsourced FM service providers.
Then, a call center will be made as their point of contact
para sa mga concerns and requests regarding sa FM
services.
Outsourced Managing Contractor FM Contract
− Structurally similar with Outsourced Managing Agent FM
Contract but a step further.
− An FM supplier will be hired to provide FM services for
the client organization.
− Only one contract will be made between the Client
Company and the FM Supplier.
− Here, the FM supplier would use a mixture mode of
providing the services (from their own resources and from
sub-contracts)
− The FM supplier develops their own supply chain and
manages the risk of service delivery.
− In other words: So parang same lang talaga siya sa
Outsource Managing Agent like si client company
maghihire siya ng FM company to provide and do these
things the only difference lang ng Outsourced Managing
Contractor sa Outsourced Managing Agent is that sa
Outsource Managing Contractor is one contract lang ang
nageexist between the client company and the FM supplier
while, sa Outsourced Managing Agent naman is may
individual contracts si client company to each FM service
providers plus may FM company din na magoversee and
manage ng contracts. Isa lang ang contract na meron sa
Outsourced Managing Contractor because si FM Supplier
aside sa siya na ang magmanage ng contracts siya na din
ang provider ng services through utilizing their own staffs
and through outsourcing din ng other sub-contracts na
hindi sila specialized. Amaccana accla dami chika
Total Facility Management (TFM) Contract
− A development on the managing contractor option
− Here, the FM supplier will use their in-house resources,
strategic partnerships, joint ventures, and subsidiary
companies in providing all or at least most FM services.
− It is like making a one stop shop for FM services.
− Many FM companies aspire to deliver a TFM solution to
their clients.
− In other words: Sa Total Facility Management Contract
they strive to provide lahat na talaga ng FM services or
one stop shop talaga siya. Ang difference niya duon sa
Outsourced Managing Contract is that sa OMC kapag
hindi niya kayang iprovide yung services mag ooutsource
siya sa other FM companies so like fragmented ang
pagkakaorganize nung services kasi magbabranch out pa
siya sa different subcontracts. Unlike sa TFM hindi siya
magooutsource ng other FM company if yung service is
wala sa kanilang in-house resources rather, they will use
their connections sa partnerships, joint venture, and the
likes. Thus, may pagkalinear parin yung pagprovide nila
ng service.
 Facility Management 4. Property Strategy
− FM is a vital element in supporting any organisation in 5. Helpdesk
carrying out its core business.
Outside the FM Core Business (Outer Core)
− Has grown as an industry on its own right.
1. On-site Management
− Facility Managers can now gain academic qualifications 2. Expert Support
from a number of leading institutions.
− Polytechnic University of Hong Kong is an example of an Building Administrator Job Description
institution who offers academic qualifications to such − One of the career paths of an architect.
profession. − Oversees all aspects of community center operations.
− IFMA, the British Institute of Facilities Management − Oversees the facilities for residential areas.
(BIFM) and the Hong Kong Institute of Facility
− Oversees the open parks, church, court, store, halls.
Management (HKIFM) are just some of the bodies that
provide professional qualifications and support to FM − Oversees the rent of facilities.
field. − Records the expenses reports, violations, and penalties.
− Synergis is one of the companies the leads the FM industry − Most probable working time is at 10am to 4pm (6 hours)
in Hong Kong and China.
− In-house FM here is responsible in the maintenance,
Different Services of Facility Management inspections, repairs of the building as well as the
1. Cleaning Services equipment.
2. Support Services − Responsible for contract rendering
3. Property Services − Liaison with schools
4. Catering Services − Responsible in checking invoices, accounts receivables,
and accounts payable.
5. Security Services
− Employ and supervise staffs including their benefits
Cleaning Services (DOLE, PAG-IBIG, SSS, PHILHEALTH).
− Daily Cleaning − Responsible also in the development and marketing
− Periodical Cleaning programs
− Special Cleaning
− Segment Cleaning Building Administrators Specific Skills
1. Team Building/Leadership
Support Services
2. Multi-tasking
− Front Office
− Back Office 3. Knowledge on cash flow/Accounting Procedures
− Welfare Facilities 4. Knowledge on Computer Software
− Labor Supply 5. Problem-solving Skills

Property Services
− Building Maintenance
− Grounds Maintenance
− Environment Management
− Energy
− Damage Control

Catering Services
− Contract Catering
− Vending Services
− Events Catering
− Confectionery Services

Security Services
− Physical Security
− Surveillance
− Technical Installations
− Workplace Emergency Management
− Consulting Services

FM Core Delivery (Innermost Core)

1. Benchmarking
2. Reporting
3. Key Performance Indicators (KPIs)