Microsoft Edge running slow?

A: Hello thank you for calling HCL Technologies i'm prashant. How may I assist you?

B: Hey Prashant, Actually My microsoft edge is running slow whenever I browse something the page
take too much time to respond and it is frustating, Could you please help me with it?

A: Sure sir, I would be delighted to help you. Would you mind telling me your full name and best call
back number.

B: Sure my name is xyz and 98 is my number.

A: Thank you for the information sir. Is your internet connection working good?

B: Yes

A: Alright sir, follow these troubleshooting steps .

Open Microsoft Edge and click on the dotted menu at the top right corner of the edge.

please click on Settings.

Under Clear browsing data, click on Choose what to clear.

Choose Browsing history and Cached data and files and click on Clear.

B: Ok

B: Now please check whether it is working it is working fine or not.

A: Today you called me because your browser was running slow and we have followed some steps to
clear cashed files and browsing history.

I hope these steps has helped you? right sir?

B:yeah, it really helped me. Thank you Your Welcome sir, is there anything else that I can help you
with? NO thank you

A:Thank you for calling IT service desk have a nice day

9. To delete temporary files from C drive.

A: Hello

B: Thnks for calling Hcl technologies. my name is Aditya, How may I assist you.

A:Hi xyz. Actually My system is not working properly. Could you please guide me how do it.

B I would be delighted to guide you Mam. May have I have First name, last name and best call back
number.

A: Yeah my name is xyz and 98765 is my number.

B:So Your name is xyz and your number is 98765 Am I right?

A yes its correct

B Thankyou for the information so I understand that your system is hanging am i right?

A: Yeah

B: mam I think that you have too many temporary file stored in c drive.

A: ok, so how i can delete those files?

B: Mam You just have follow some simple steps.

s1 close all the application which are opened,

OPEN FILE MANAGER and select C drive,

double click on it. Can you see the files stored in it

a: yeah i can see them.

B: yes sir now we have delete all these files. for that just press windows plus R and write command
% and then type TEMP again %.

B: okay then,

A: then press ok, it will open your temp folder

B: yeah

A now you have press control A to select all the files. then press delete key

B:OKAY

A: now all the temporary are deleted now please restart your system once

B: okay. just wait for 2 min

a: now please check your system is working properly or not?

B: yeah my system is running smooth. thank you for your help.

A: your welcome. So you called in about an issue for deleting the temporary files from system and i
have helped you fix the issue with some troubleshooting steps.I hope your are happy with the
resolution.

B: yeah.

A: is there anything else I could help you with.

B: no thats it.

A: A survey link will be shared in your email, we request you send valuable feedback. Thankyou for IT
service desk You r talking to xyz. have a nice day

Good evening thanku for calling hcl technologies my name is shubham how may I assit you

Sure I will be glad to assist you

Microsoft Edge running slow?

A: Hello thank you for calling HCL Technologies i'm prashant. How may I assist you?

B: Hey Prashant, Actually My microsoft edge is running slow whenever I browse something the page
take too much time to respond and it is frustating, Could you please help me with it?

A: Sure sir, I would be delighted to help you. Would you mind telling me your full name and best call
back number.

B: Sure my name is xyz and 98 is my number.

A: Thank you for the information sir. Is your internet connection working good?

B: Yes

A: Alright sir, follow these troubleshooting steps .

Open Microsoft Edge and click on the dotted menu at the top right corner of the edge.

please click on Settings.

Under Clear browsing data, click on Choose what to clear.

Choose Browsing history and Cached data and files and click on Clear.

B: Ok

B: Now please check whether it is working it is working fine or not.

A: Today you called me because your browser was running slow and we have followed some steps to
clear cashed files and browsing history.

I hope these steps has helped you? right sir?

B:yeah, it really helped me. Thank you Your Welcome sir, is there anything else that I can help you
with? NO thank you

A:Thank you for calling IT service desk have a nice day

Scenario 1: I am not able to login into the system, please suggest?

Cust- Hello

IT- Good morning. thank you for calling in HCL Technologies i'm Aditya. How may I assist you?

C- Hey Aditya, I'm not able to login into the system ?

IT- I'd be delighted to help you, but before that I need some information for the verification purpose.
May I know your full name along with your best call back number?

C- My full name is harsha and callback number is 1234

IT- So your name is harsha and call back number is 1234. Am i right ?

C- Yes
IT- Will you please give me your E-mail address?

C- It is harsha@gmail.com

IT- Thank you for the information. Will you please tell that what is it showing when you are trying to
login?

C- It is showing wrong password.

IT- As I can understand although you are entering correct password you are not able to login into
your system

C- correct

IT- I'd be glad to help you. May I place the call on hold for a minute while I'm resetting your
password.

C- Sure but do that fast.

IT- Sure sir

(After some time)

IT- I've reset your password. Let me explain the password reset procedure for you. I will share the
first half of the password with you over the call and other half of the password will be shared with
your supervisor or I can send it to your registered alternate email ID.

C- My registered email ID would be great

It- Ok Sir your first half password is 1234 and I've shared the last half password on your registered
email ID

C- Thank you

It- You're welcome. Will you please check whether is it working or not ?

C- Yeah now I'm able to login into my system

IT- You're welcome, so today you have called me because you were not able to login into your
system, I've reset your password and now it is working. I hope you are happy with the solution.

C- Yes

It- Great. is there anything else that I can possibly help you with?

C- No.

IT- Thank you for calling in HCL technologies. You were talking to aditya. Have a great day!

C- You too
10. Allow ping in windows firewall

A: Hello
B: Hello sir , thank you for calling service desk. My name is swati. How may I assist you today?
A: Hi xyz. Actually I wanted to know how to allow ping in windows firewall. Can you help me with
this?
B:Sure sir, I would be delighted to help you with. May i know your full name and your contact
number please
A: Yeah its Sahana and my number is ***9876***
B: So your name is Sahana and your contact is 9876.Am i right mam?
A: yes. Its correct.
B: Thank you for the information mam. So I understand you wanted to allow ping in windows
firewall.
A: Yes.
B: kindly do follow the steps sir.
A: Sure.
B: So now you have to search for windows firewall and click to open it.
A: ok done.
B: now click on advanced setting on the left and click allow for the conditions.
A:ok done.
B: now right click each rule and choose enable and it will work mam.
A: I will check it give me a moment.
B: Sure mam take your time.
A: yes its working thank you.
B: You're welcome sir. Today you called me to allow ping in windows firewall. I hope your issue is
resolved now.

A: yes
B: Is there anything else I can help you with?
A: Thank you for asking. I have no other issues.
B: Thank you for calling HCL technologies. You were talking to xyz. Have a nice day mam.

WIFI ICON
A: Hello thank you for calling HCL Technologies I’m DC. How may I assist you?
B: Hey DC, Actually My wifi isn't working and it's showing yellow colour warning on my Wi-Fi
icon, Could you please help me with it?
A: Sure sir, I would be delighted to help you. Would you mind telling me your full name and best
call back number.
B: Sure my name is xyz and 98 is my number.
A: 9845 is your number is it correct.
A: Thank you for the information sir. As I understand your wifi icon is showing yellow colour
warning and you have issue with internet connection. Am I right?
B: yes.
A: Please follow these troubleshooting steps .
B: Right click on the network icon which is at the left of the task bar
B:There will be two options, select second open which is network and sharing center
B: Here you will find your connection name just click on it then new window will open
B: Click on properties then select option internet protocol version 4
B: Then again click on properties and select obtain an “IP adress automatically” and now select
“obtain DNS server add automatically”. and click OK.
Now check your wifi icon i hope that yellow color sign must not be there.
A: Today you called me because your wifi icon was showing a yellow color warning and we have
followed some troubleshooting steps to resolve this issue.
I hope these steps has helped you? right sir?
B:yeah, it really helped me.Thank you
Your Welcome sir,
A: is there anything else that I can help you with?
NO thank you
A: Thank you for calling IT service desk. You were talking to Swati Gupta. have a nice day maam.

[14:27] Sumit Totade [External] share folder on network

A: Hello. Good afternoon, thank you for calling HCL Technologies this is Swati. How may I assist
you?

T: Hi I am not able to share folder on network? Can you help me with this?

IT: Sure sir, I would be delighted to help you with. Before this may I know your full name and your
best call back number please.

c: sure my name is () and my contact number is ()

IT: let me reconfirm that. Sir you name is () and you contact number is () is it right?

c: yes its correct.

IT: thank you for the information sir. so as i understand you are unable to share folder on
network. Is it right ?

c: yes

IT: ok sir. Could you please tell me that did you try any steps to solve this issue?

c: Yeah I used some tips but it is not succeeding.

IT: Is your internet connection working good?

c:yes it is working good.

IT: Ok sir. Did you allow files and printer sharing in firewall settings?
C: NO. I don’t know how to do that.

IT: it’s perfectly fine sir. I would be glad to guide you. follow my steps sir . please press win+R
keys

c: yes Run menu appeared on my screen.

IT: type firewall.cpl and then click ok.

c: yes I have done it.

IT: it will bring to windows defender firewall followed by the control panel.

On the top left corner of the screen, below control panel home you will see an option “Allow an
app or feature through windows defender firewall”.

c: yes its visible to me

IT: click on allow

c:I have done that a list of apps is visible to me.

IT: could you please click on file and printer sharing feature.

C: yes

IT: click on enable and then click ok.

C: yeah

IT: I think you have followed the steps? Ok sir, now again try to share the files and let me know.

c: yeah its working now.

IT: great! so Today you called me because you are not able to share folder on network and we
have followed some trouble shooting steps to resolve this issue. I hope this resolution has helped
you? right sir?

C: yes its working now.thank you

IT: you're welcome .is there anything else that i can help you with?

c: no IT: thank you for calling.you are talking to harsha have a nice day