Bello, Den Mark Steven

Sarsona, John Carlo

BSHM2.1B

If you are the front office manager (FDM), how will you solve the problems at hand? Discuss Your
recommendations in detail.

 In this case, my partner and I decided to ask the concierge staffs and all front desk staffs to find a
hotel that can accommodate every pet the conferees own so that the hotel's chaos and noise
inside the hotel would lessen. However, before the concierge or any other front office staffs call
an alternative hotel to occupy the pets, they first need to identify how many dogs and cats the
conferees have so that they can make an accurate count We will calmly explain to our customers
that this service will be added to their bills because our sales department stated that the person
who organized this conference specifically instructed the participants that they were to leave
their pets at home. Tell the hotel the specifics they were about to refer to the conferees pets,
the quantity and what kind of service to the pets that the owner wants. This was not intended to
be a pet show, only a business/seminar conference, so this will be added to the conference’s bill
if it has a pet. Because many customers were already irritated by the situation, we decided to
contact other hotels and ask them to refer their pets in order to first accommodate those who
can reduce the commotion and noise inside the hotel. After referring the conference attendees’
pets to another hotel, we will now do the same for the guests of 10 POP members, but first we
will apologize for the inconvenience and inform them that we will be referring them to a hotel
where they will all have a completely new and different experience of service and product
because they trusted our hotel when they made their reservation. We shall now determine the
urgency of referring the 10 members of the 10 POP members after consulting the front desk and
concierge staffs. We can also do this to make the lobby less crowded. The next step is to fix the
air conditioner so that it can contribute to the guest’s calmness while they wait, and once we’ve
located a hotel to refer the pets and guests who can’t be accommodated for that, we can move
on. With this issue, we’ll call the maintenance man’s attention as well as the agency of the air
conditioning service to fix the air conditioner right away and give a cool feeling for the guests
and the staff members who are handling it the guests and their needs.

After the commotion has settled down, how will you analyze the situation? List the opportunities for
improving communications with the other departments involved. Briefly Discuss your suggestions per
department.

 However, before the celebration and after the commotion subsided and before my partner and I
conducted a meeting and training or team-building for the hotel staff, we realized that the hotel
that doesn’t have good communication and comprehension really can bring circumstances so
that the staffs must working for needs like unity, team work, cooperation, comprehension,
understanding, trust, and perseverance in order to have a friendly and healthy competence in
every aspect of the business. This would also act as a motivator for everyone to develop the
team-oriented attitudes and behaviors that are necessary for the goal to come true. Additionally,
as part of the team-building exercises, improvements to each department’s interdepartmental
communication would be considered, with the idea that “organization members need to
communicate with each other while they accomplish their respective jobs. Only through internal
communication within the organization can people interact and learn about organization
activities. “Communication plays one of the most important roles in the manager’s success and
the efficiency of the organization,” says one author. “Communication plays an integral part
throughout the management process and in an effective completion of organizational task.”