Your Insurance

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Contact of Pacific Prime
+86 21 2426 6400
+86 21 6467 0328
Claims department:
Claims@pacificprime.com
https://www.pacificprime.com
Shanghai office address:
19th Floor, 1329 Huaihai Zhong
(Middle) Road. Xuhui District.
Shanghai, China.
Pay and Claim Basis:
In order to process your claim, Cigna require scan copy of below documents within 180 days of the
date of service or treatment:
• Fully completed Claim Form for each patient, each medical condition
• All medical documents: such as Physician’s diagnosis, medical report if you have,
discharge summary if claim for an inpatient case
• Detailed breakdown of charges
• Receipts of above charges
Note:
• Invoice and receipt must be issued with patient’s name

Referral required for what treatment:

Contact of Cigna Below listed treatment must be carried out by a properly qualified practitioner who holds the appro-
priate license to practice in the country where the treatment is received. Cigna will require a medical
report, treatment plan, and referral letter from treating specialist prior to approval. This excludes any
Inside the USA
sports medicine treatment.
800 835 7677
• Osteopathy and chiropractic treatment
Inside Hong Kong • Physiotherapy treatment
2297 5210
Inside Singapore Below listed treatment must be recommended by a medical practitioner:
800 186 5047
• Acupuncture, Homeopathy, and Chinese medicine
Other Area • Treatment for mental health conditions and disorders and addiction treatment
+44 (0) 1475 788 182
cignaglobal_customer.care@cigna.com Below listed treatment must be recommended by a specialist:
https://www.cignaglobal.com
• Rental of durable equipment
• Pathology, radiology and diagnostic tests
• Advanced Medical Imaging (MRI, CT and PET scans)
• Rehabilitation

24/7 emergency
service: Pre-authorization procedures:
If you know in advance that you are planning to be admitted to hospital on either an in-patient or day-
+44 (0) 1475 788 182 care basis, you must provide a complete Treatment Guarantee Form at least 2 working days before
incurring any such expenses.
In a medical emergency you will need to contact Cigna within 48 hours of admission on the number
on your insurance membership card. With the following information:
1. Your full name and date of birth, and
2. Your membership number, which can be found on the front of your membership card.
Cigna will liaise with the hospital for a cost estimate and details of what medical treatment is to
be carried out. Where eligible, an agreement will be put in place with the hospital to pay the bill
on your behalf.

Important:
• Failure to obtain pre-authorization will result in 20% loss of claim if the treatment was received
outside USA; if the treatment was in USA, the loss will be 50%.

Simplifying Insurance