BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

AY 2022-2023

THC 104 – QUALITY SERVICE MANAGEMENT IN TOURISM AND HOSPITALITY

MANAGEMENT

SPECIAL ACTIVITY # 1

LEADER:

KLENT B. CABRAS

MEMBERS:

HAMAD M. MALIMBASAO

CLARA JANE MAGDOBOY

JAMAICA GRACE HERMOCILLA

JUSTINE GULAY

JESELLE G. ROJO

JHESAMAE ANADIA

LINDY A. VISTO

QUEENY LOVE TRAZONA

JUSTINE MEJOS

TRUVELYN T. MAYNAGCOT

VINCENT P. BERSABAL
 TABLE OF CONTENTS

Introduction of Kubo ni Manoy……………….. 3

Mission………………………………………….. 4

Customer Service Standards…………………. 5

Employee Involvement………………………… 6

Continuous Improvement……………………… 7

Measurement and Evaluation…………………. 8

Curriculum Vitae of the Members…………….. 9

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 Kubo ni Manoy

Adobo, Kare-kare, Menudo, Afritada, Caldereta, Mechado, and other traditional

Filipino meals are served at Kubo ni Manoy, a genuine Filipino restaurant. Kubo ni
Manoy offers a variety of desserts, including biko, halo-halo, and others. But because of the
heightened and distinctive presentation of these foods in our restaurant, guests from all over
the world consistently return for more.

You can experience such culture and customs through our food if you visit our
restaurant. When we present our dishes to you in front of your very eyes, you will
undoubtedly start to salivate immediately! So come and taste these spectacular and
distinctive delicacies prepared by our renowned team that is composed of Filipino chefs and
cooks and staffs that are well trained!

Filipinos are renowned for their generosity and hospitality. We at Kubo ni Manoy are
dedicated to providing you with the greatest welcome and service we are able to offer. We
are always moved and grateful, especially when you smile at us and let us know that you are
at least happy with the meal we served you. In order to give you the utmost happiness, we'll
keep getting better and strive to fulfill all of our potential.

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Kubo ni Manoy’s Mission:

“To deliver a totally unique dining experience with a sense of warmth, friendliness,
and individual pride to meet the expectations of our guests and to create positive memories
for all who come in at Lito’s Kubo by serving superb and authentic Philippine cuisine that
represents our culture and traditions.”

4
Customer’s Service Standards:

- We want to make a favorable impression on every customer by giving them a

warm welcome and a smile.
- Provide them with the best Filipino dish that suits their preferences.
- All client queries and complaints are always taken seriously, and prompt action is
taken.
- Give them the utmost Filipino hospitality and give them the best service that our
restaurant could give.
- Keep everything tidy at all times.

5
Employee Involvement:

- All employees of the restaurant shall conduct regular meetings before and after
the operations of the restaurant starts.
- All employees shall be rewarded if they have given their utmost performance,
such as "employee of the month" awards or incentives based on customer
satisfaction ratings.
- All employees shall be involved in programs for employee training and
development, such as workshops in leadership, food safety, or languages to
enhance communication with clients from various backgrounds.
- All employees will be assessed weekly based on the TQM principles and said
customers service standards.
- Some employees shall be involved in menu planning, such as taste testing or
submitting ideas for new menu items.

6
Continuous Improvement:

- The restaurant features a box for customer feedback and suggestions that
customers may fill out and submit their ideas on how our restaurant might get
better. Customer feedback serves as a test for us, thus in order to provide better
service, we always take it seriously and analyze where we can make
improvements.
- The restaurant will broaden the reach of its brand and implement modifications
based in the TQM if there are persistent failures.
- The restaurant will always adhere to a strict schedule for providing meals.
Ensuring that the customer's experience won't be hampered or delayed by
incorrect waiting times.
- The restaurant will strictly implement regular health and safety inspections that
assures compliance with laws, will maintain high levels of hygiene, and will
ensure the safety of food.

7
Measurement and Evaluation:

- To raise its rating and make sure that diners' expectations are met, the restaurant
will undertake a daily or day-to-day review of customer satisfaction.
- The restaurant will track sales and revenue on a daily, weekly, and monthly basis
which can help the restaurant spot patterns and trends, such as the most well-
liked menu items and the busiest hours of the day.
- The restaurant will assess the cost of the menu's ingredients to identify the most
lucrative meals and areas for cost-cutting.
- The restaurant will always improve its TQM program in order for the restaurant to
give a high level of service and in order for the restaurant to have the satisfaction
of the customer.

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 Curriculum Vitae

Jhesamae L. Anadia

09070982469

jhesamaea@gmail.com

Personal Data:

Birth Date: DECEMBER 12, 2003

Age: 19

Place of Birth: Menzi Dahican Mati City

Gender: Female

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Father's Name: Wilfredo G. Anadia

Occupation: Carpenter

Mother's Name: Theresa L. Anadia

Occupation: Housewife

Educational Background:

Elementary School: Benito Garcia Rabat Executive Elementary School

Address: Kalmado Heights, Dahican Mati City

Junior High School: Matiao National High School

Adress:Archie Heights Matiao Mati City

School Year: 2019

Senior High School: Mati Doctors Academy

Adress: National Highway, Dahican Mati City

School Year: 2022

College: Davao Oriental State University

Address: Guang-Guang, Dahican Mati City

School Year: 2022- present

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Klent B. Cabras

09777452363

cabrasklent123@gmail.com

Personal Data:

Birth Date: October 25, 2003

Age: 19

Place of Birth: Barangay Poblacion, Caraga, Davao Oriental

Gender: Male

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Father's Name: Joel O. Cabras

Occupation: Farmer

Mother's Name: Marilyn B. Cabras

Occupation: Government Employee

Educational Background:

Elementary School: St. Mary's Academy of Caraga

Address: Barangay Poblacion, Caraga, Davao Oriental

Junior High School: St. Mary's Academy of Caraga

Address: Barangay Poblacion, Caraga, Davao Oriental

School Year: 2019-2020

Senior High School: St. Mary's Academy of Caraga

Address: Barangay Poblacion, Caraga, Davao Oriental

School Year: 2021-2022

College: Davao Oriental State University

Address: Guang-Guang, Dahican, Mati City

School Year: 2022-present

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Clara Jane Magdoboy

09534112034

magdoboyclarajane029@gmail.com

Personal Data:

Birth Date: November 21, 2000

Age; 22

Place of Birth: Tarragona Davao Oriental

Gender: Female

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Father's Name: Lito M.Madoboy

Occupation: Cooker

Mother's Name : Amie M. Magdoboy

Occupation: Housewife

Educational Background:

Elementary School: Kamoning Elementary school

Address: Tarragona Davao Oriental

Junior High School: Mati National Comprehensive High school

Address; Manga st.Brgy Sainz Mati City

School Year: 2018-2019

Senior High: Mati Doctor's Academy

Address: National Highway Dahican Mati City

School Year: 2020-2021

College: Davao Oriental State University

Address: Guang-Guang, Dahican Mati City

School Year 2022- present

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Queeny Love O. Trazona

09635855700

queenytrazona@gmail.com

Personal Data:

Birth Date: June, 18 2004

Age: 18

Place of Birth: Pantukan Davao de Oro

Gender: Female

Civil Status: Single

Citizenship: Filipino

Religion: Seventh day Adventist

Father's Name: Rudy L. Trazona

Occupation: Farmer

Mother's Name: Joycelyn O. Trazona

Occupation: OFW

Educational Background:

Elementary School: Liniputan, Elementary School

Address: Liniputan, Pantukan, Davao de Oro

Junior High School: Tambongon National High School

Address: Tambongon, Pantukan, Davao de Oro

School Year: 2022

Senior High: Tambongon National High School

Address: Tambongon, Pantukan, Davao de Oro

School Year: 2021-2022

College: Davao Oriental State University

Address: Mati City

School Year: 2022 - present

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Hamad M. Malimbasao

09124873000

Maditangon33@gmail.com

Personal Data:

Date of birth: September 16, 2000

Place of Birth: Panabo City, Davao del Norte

Gender: Male

Marital status: Single

Citizenship: Flipino

Religion: Islam

Father's Name

Occupation: none

Mother's Name

Occupation: vendor

Education Background:

Glecerio L. Dondoy Central Elementary School

(Elementary Graduate) – 2013

Matiao National High School (Junior High School

Completer) – 2017

Davao Oriental State College Of Science and

Technology – Senior High School (High School

Graduate) – 2019

Davao Oriental State University (College Level)

2022- Present

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Jeselle G.Rojo

09165209246

jesellerojo3@gmail.com

Personal Data:

Birth Date: Sept.27,2002

Age: 20

Place of Birth: Brgy.Tamisan, Mati City Davao Oriental

Gender: Female

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Father's Name: Primitivo G.Rojo Jr.

Occupation: Fisherman

Mother's Name: Miguela G.Rojo

Occupation: Housekeeper

Educational Background:

Elementary School: Pedro Malintad Elementary School

Address: Sitio Batiano, Brgy.Lawigan, Mati City Davao Oriental

Junior High School: Lawigan National High School

Address: Sitio Batiano, Brgy.Lawigan, Mati City Davao Oriental

School Year: 2019-2020

Senior High: Lawigan National High School

Address: Sitio Batiano, Brgy.Lawigan, Mati City Davao Oriental

School Year: 2021-2022

College: Davao Oriental State University

Address: Guang-Guang, Brgy.Dahican, Mati City Davao Oriental

School Year: 2022-Present

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Justine Makilang Gulay

09705514862

gulayjustine869@gmail.com

Personal Data:

Birth Date: November 17, 2001

Age: 21

Place of Birth: Quezon City, Manila

Gender: Male

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Father's Name : Ceasar Moralla

Occupation: Self-employed

Mother's Name: Constancia Moralla

Occupation: None

Educational Background:

Elementary School: Mapawa Elementary School

Address: Mapawa, Maragusan Davao De Oro

Junior High School: Mapawa National High School

Adress: Mapawa, Maragusan Davao De Oro

School Year: 2013- 2017

Senior High: Mapawa National High School

Adress: Mapawa, Maragusan Davao De Oro

School Year: 2017-2019

College: Davao Oriental State University

Address : Guang-Guang, Brgy. Dahican, Mati City Davao Oriental

School Year: 2022-Present

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Vincent Peligro Bersabal

09276869130

vincentbersabal26@gmail.com

Personal Data:

Birth Date: April 26, 2005

Age: 17

Place of Birth: Brgy. Tagabakid, City of Mati, Davao Oriental

Gender: Male

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Father's Name: Danilo M. Bersabal

Occupation: Fisherman

Mother's Name: Jonilyn P. Bersabal

Occupation: Overseas Filipino Worker

Educational Background:

Elementary School: Vicente Almario Sr. Memorial School (VASMS)

Address: Mayo, Mati City, Davao Oriental

Junior High School: Mayo National High School (MNHS)

Address: Mayo, Mati City, Davao Oriental

School Year: 2015- 2016

Senior High: Mayo National High School (MNHS)

Address: Mayo, Mati City, Davao Oriental

School Year:2020- 2021

College: Davao Oriental State University (DOrSU)

Address: Guang-guang, Dahican, City of Mati, Davao Oriental.

School Year: 2022-Present

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Jamaica Grace C. Hermocilla

09489679886

jamaicagrace04@gmail.com

Personal Data:

Birth Date: March 04, 2004

Age: 18

Place of Birth: Lupon District Hospital

Gender: Female

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Father's Name: Abner Hermocilla

Occupation: Company Driver

Mother's Name: (Deceased)

Occupation

Educational Background:

Elementary School: Comara T. Manuel central Elementary school -II

Address: Aguinaldo St. Pob. Lupon

Junior High School: Bagumbayan agro industrial high school

Address: Brgy. Bagumbayan, Lupon, Dvo. or.

School Year: 2018-2020

Senior High:Bagumbayan Agro Industrial high school

Address: Brgy. Bagumbayan, Lupon, Dvo. Or.

School Year: 2020-2022

College: Davao Oriental State University

Address: Guang- Guang, Brgy Dahican, Mati City Dvo. Or.

School Year 2022-Present

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Truvelyn T. Maynagcot

09465151808

truvelyntogononmaynagcot@gmail.com

Personal Data:

Birth Date: January 13, 2002

Age: 21

Place of Birth: Purok-16, Culibao Manay, Davao Oriental

Gender: Female

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Father's Name: Truvelino T. Maynagcot

Occupation: Farmer

Mother's Name: Bernardita T. Maynagcot

Occupation: Housewife

Educational Background:

Elementary School: Gregorio Moralizon Elementary School II (GMEs II)

Address: Purok-1 Bato, Central Manay Davao Oriental

Junior High School: Evaristo Moralizon National Vocational High School

Address: Purok-6, Sumakote Street Brgy- Central Manay Davao Oriental

School Year: 2019-2020

Senior High: Evaristo Moralizon National Vocational High School

Address: Purok-6, Sumakote Street Brgy-Central Manay Davao

School Year: 2021-2022

College: Davao Oriental State University

Address: Guang-Guang, Dahican Mati City

School Year: 2022-Present

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Justin Mark Mejos

Personal Data:

Birth Date: June 2, 2004

Age: 18

Gender: Male

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Educational Background:

Elementary School: Fatima Elementary School

Address: Fatima, Brgy. Lavigan, Governor Generoso, Davao Oriental

School Year: 2015-2016

Junior High School: Lavigan National High School

Address: Brgy. Lavigan, Governor Generoso, Davao Oriental

School Year: 2018-2019

Senior High: Lavigan National High School

Address: Brgy. Lavigan, Governor Generoso, Davao Oriental

School Year: 2021-2022

College: Davao Oriental State University

Address: Guang-Guang, Dahican Mati City

School Year: 2022- present

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Lindy A. Visto

09517992411

lindyvist10@gmail.com

Personal Data:

Birth Date: September 10, 1998

Age: 24

Place of Birth: Sanghay, Bobon, Mati, Davao Oriental

Gender: Female

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Father's Name: Rolando L. Visto

Occupation: Carpenter

Mother's Name: Lorna A. Visto

Occupation: Housewife

Elementary School: Gov. Leopoldo N. Lopez Sr. Memorial School

Address: Pahamutang, Matiao, Mati City, Davao Oriental

Junior High School: Bobon National High School

Address: Barangay Bobon, Mati City, Davao Oriental

School Year: 2019-2020

Senior High: Mati Doctors Academg

Address: Dahican, Mati City, Davao Oriental

School Year: 2021-2022

College: Davao Oriental State University

Address: Guang-Guang, Dahican, Mati City

School Year: 2022-present

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