CGF & Maersk Shipper Onboarding

Indonesia

Statement: This document is strictly confidential. It is not allowed to be copied or distributed in whole or in part, and it is not allowed to be passed on to any
third party.

Classification: Internal
 Agenda

❖ Module #1 Team Introduction and Overview

❖ Module #2 Shipper/Factory Onboarding

Classification: Internal
2
 Module #1 - Team
Introduction and Overview

Classification: Internal
YL0

Relationship Digital Freight Forwarder, OA, Import Broker

Digital Freight Forwarder OA (Overseas Agent) Import Broker

CastleGate Forwarding (CGF) provides The Overseas agent is CastleGate’s
clients visibility into the supply chain, selected partner to process the cargo
from the factory to it’s warehouse movement and arranges shipments for
locations in the destination countries. arrival at the origin port.
Factory shall communicate only with the
OA
Our import broker is CastleGate’s designated
partner for matters related to compliance and
importation.
CastleGate’s import brokers are assigned by
country.

Port Of
Loading : USA
Jakarta ,
Indonesia Semarang,
Surabaya ,
Medan ,
Lampung. CA

UK

DE

Classification: Internal
4
Slide 4

YL0 New to replace previous slide

Yovi Lai; 2023-02-06T05:24:06.963

DW0 0 New slide refreshed by CG

Dahlia Wang; 2023-02-06T06:29:54.783
 End to End Process: Overview

Booking Delivery to Sailing Arrival to Destination

SPO entry / creation
(Shipper) Port (Castlegate (Shipper：Custom clearance
(Supplier) Castlegate ：drayage)
(Shipper) Forwarding)

Classification: Internal
5
 Team and Personal of Contact

Classification: Internal
DW0

CastleGate Forwarding Point of Contacts

Questions related to Asia based supplier EU based supplier NA (US/Canada) based supplier

Asia Origin Operations from

asiaquestions@castlegatelogistics.com
Shippers/Factories/Suppliers

1. Navigate to Partner Home, Click Tickets on

the left-side panel
2. In the Submit a Ticket drop down menu,
Bookings - Order changes, choose CastleGate Fulfillment Services
asiaquestions@castlegatelogistics.com euquestions@castlegatelogistics.com
Cancellations 3. In the Ticket Type drop down menu, choose
CastleGate Forwarding Inbound Shipment
4. Fill in the Appropriate details to finish creating
the ticket, and we’ll take it from there.

cgfsalesasia@wayfair.com CGFOnboardingEU@castlegatelogistics.com ISCOnboarding@castlegatelogistics.com

CGF Onboarding

Classification: Internal
7
Slide 7

DW0 Refreshed by CG in place

Dahlia Wang; 2023-02-06T06:31:07.415
ORGANIZATION CHART: CUSTOMER EXPERIENCE – IDP Area -
Indonesia
Customer Experience
Team

Cut Noosy Keumala Fajri

Area CX Manager

Indonesia

Rifqy Azmy Al Hanif Frida Handayani Hasibuan

Implementation Lead Country CX Manager

Theodora Dewi Utami

SCM CX Manager

Sondang Ocktavia
SCM Team Manager of Herry Saputra
Wayfair FINOPS Team Manager

Mark Timbal Wiwi Supratiwi

Customer Service and System Management Team Ima Zuhdi Shoimah
Documentation Team Leader Leader FINOPS Team Leader

Nonni Megadini
Customer Service and Tiara Utami Jose Jefferson Legoh Yudhistira Aji Wisesa Isna Daupi Setiaputri
Shipper Focal Documentation Documentation System Management FINOPS

Classification: Internal
 Indonesia Contact List
Team Job Scope Name Business Email Personal Email Desk Phone
Booking and Shipper Focal Nonni Megadini nonni.megadini@lns.maersk.com 622130065760

Documentation and Billing Jose Jefferson Legoh jose.legoh@lns.maersk.com 622130065318

Customer Experience -
Documentation and Billing Tiara Utami castlegate.id@lns.maersk.com tiara.utami@lns.maersk.com 622130065413
Ops Tower CY

Team Leader (1st Escalation) Mark Anthony Cabachete mark.anthony.timbal@lns.maersk.com 622130065209

SCM Manager (2nd Escalation) Sondang Ocktavia Sondang.ocktavia@lns.maersk.com 622130065304

Invoicing and Billing Isna Daupi Setiaputri isna.setiaputri@lns.maersk.com 622130065212

finops5@lns.maersk.com
Team Leader (1st Escalation) Shoimah Zuhdi shoimah.zuhdi@lns.maersk.com 622130065776
Finance- Ops
Tower CY
Payment Confirmation *Business Group Email* ID.LNSOTC@Maersk.com ID.LNSOTC@Maersk.com 622130065555

Tax *Business Group Email* ID.Tax@maersk.com ID.Tax@maersk.com 622130065555

Our Business Address Email :

castlegate.id@lns.maersk.com

Classification: Internal
 Module #2 -
Shipper/Factory Onboarding
CY

Classification: Internal
YL0

Shipment type & SPO/FOID Format

There are 2 shipment types in Castle Gate/Wayfair for FCL

FCL

CGF Shipment type NVO OND

Reference # for booking with FOID

OA SPO (Freight order ID)

Reference # format WHS – 12345 – 234567 123456

*Please check with your Supplier/Consignee to get the correct SPO or FOID for Shipment booking*

Classification: Internal
11
Slide 11

YL0 New slides

Yovi Lai; 2023-02-06T05:35:16.791
YL0

ECRD/Booking Cutover

ECRD date

SO Submission Date
Before May 1 Between May 1 and May 31 June 1 or after

Before May 1 M+R M+R Hold and book with Maersk

May 1 or after Maersk Maersk Maersk

*Please pay attention to Booking date and ECRD range time in above table

Classification: Internal
12
Slide 12

YL0 New slides

Yovi Lai; 2023-02-06T05:35:16.791
 End to end factory process - CY/Direct Container
Booking and Confirmation Cargo and container moving CLR, VGM, ISF HBL, Local Charge, Invoicing

Send UCC
Supplier labels to
factory

Submit Customs Submit CLR, VGM

Print EIR on My Maersk Arrange
booking on Adhere UCC Declaration Confirm
labels to Cargo load payment
Factory My Maersk and HBL draft
Shipper cartons Pick up empty to container container and apply
to OA
Portal return ISF send to OA HBL
container

Send
Confirm and Send HBL Billing of Release
Maersk Release
validate draft to local HBL and
OA Carrier SO
booking Factory charge to Invoice
Factory

ECRD ETD – 3 SI/VGM cut（~ ETD – 4

Timing ETD-7 ETD + (2-7 Days)
-3WK Days Days）

●Carrier SO: Carrier booking ●UCC label ●CLR(container loading result） ●Application for HBL
Docume confirmation ●EIR: timely feedback to OA if any issue ●ISF only for US
ntation ●HBL draft

Classification: Internal
13
 CY Booking Guideline

Classification: Internal
 CY Booking Guideline

1. CY shipment: We use MyMaersk Portal for booking

Mymaersk： https://portal.damco.com

2. As Per Wayfair’s booking requirement, vendor must book cargo at

least 3 weeks prior to the cargo ready date/ECRD

3. Estimated cargo ready date here means

cargo is ready to be stuffed into container

4. We’ll reminder vendor booking based on

Wayfair’s provided ECRD, shipper needs to
place booking timely once received email.

- If ECRD is between 3 & 5 weeks out → Reach out Weekly

- If ECRD is within 3 weeks out → Reach out every other Day
- Please place booking or reply email with exception within one working
day once you received reminder email.

Classification: Internal
15
DW0
CY Booking Guideline
5. Please pay attention for below:
Please make sure you can select all of your factories and shippers, also, you can select CastleGate as your Consignee
(Select Shipper: All your shippers )
(Select Consignee: Castle Gate)
Please reach out to MSK OA team as per contact matrix if any assistance needed

6. If you have no MyMaersk ID, please fill in MyMaersk Account INFO Request form and send to
Maersk OA to setup and provide MyMaersk ID..

7. If you do not have SPO#/freight ID please contact your supplier

8. If you cannot confirm the shipment mode, please refer to the UCC label as shown on the right
Slide 16

DW0 Added slide for pre-booking guidance

Dahlia Wang; 2023-03-17T10:29:00.148
 CY Booking Requirements
1. Booking information
- Vendor, consignee name/address
- Wayfair factory SPO number and SKU No
- Weight, measure, quantity of cargo
- Expected Cargo ready date, HTS code
- Container size & qty
- Port of loading and destination warehouse
- Container size -CY booking only
- Container Size: All suppliers are signed for 20’, 40’ and 40HC to all destinations
2. Shipping mode
- Port/Port
- Port/Door
3. Attention poin
4. Attention point
Wayfair carrier contracts and distribution centers ARE NOT intended to handle dangerous goods. If cargo Dangerous Goods, Suspected / Hidden Dangerous Goods,
shipper are required to follow below instruction,
1) Raise by email to origin Customer Service team and submit the DG / Non-DG declaration form, MSDS/SDS documentation.
2) Submit the DG/non-DG enquiry by providing the required cargo information here.

Origin Agent will not release Booking Confirmation to shippers until obtain carrier confirmation with the non-DG documentation.

Examples of Dangerous Goods, Suspected / Hidden Dangerous Goods include:

- Electronic products such as speakers, lights, chargers, rechargeable batteries, clocks
- Personal care products such as aerosols, perfumes, cosmetics, cleaning agents, paint and other household chemicals
- Electrical appliance such as refrigerators, air conditioners, lawn mowers and other equipment including engines or coolants

5. HTS code field mandatory : We cannot capture your BK submission if HTS code
6. Missing or mismatch SKU please inform Maersk and submit BK as normal, Maersk will contact to Wayfair – Castle Gate to update system

Classification: Internal
17
YL0

Cargo Handling and Preparation – UCC Labelling

● UCC Label Placement UCC Labels Information

● UCC-128 (Unified Commercial Code) labels, Label Size 4 x 6 inches
● Labels attached to individual carton after sealing
● 1 carton = 1 label
● Case-pack quantity = actual packaging
● Ensure that labels are readable and not damaged
● UCC labels must be printed from thermal printers to assure labels remain
scannable
● See next page for guidelines on how to place UCC labels onto the cartons

Note:
1. If cartons are palletized and shrink wrap is used to secure the cartons, it may happen that the
labels are not readable. The CFS will have to charge a re-handling fee in this case.
FCL UCC 2. Non-readable labels will be charged a relabeling fee will be applied by the CFS.
3. If stock is oversized (>1.5m) or overweight (>100kg), make sure to attach additional labels to
label sample highlight how to handle the carton.
4. Fragile goods need to be marked with an additional label
5. Avoid taping over the UCC label as this may cause the barcode to discolor

Any fragile handling requirements shall be printed

right on the carton as depicted on the picture

Classification: Internal
18
Slide 18

YL0 New slide for replacement

Yovi Lai; 2023-02-06T05:40:31.850

DW0 0 Refreshed by CG in place

Dahlia Wang; 2023-02-06T06:47:27.419
 Cargo Handling and Preparation - UCC Labeling (CY)
UCC Label Placement
Description
1 Each carton must
. only have one UCC
label.
2 For narrow items,
. labels can be wrapped
around the edge so
the barcode is visible.
3 For rolled items, labels
. must be on the end of
the item.
Classification: Internal
Example Pictures / Description Example Pictures
4. If it is absolutely
impossible to use
labels on the end of
the item, then the
label must be within 6
inches of the end of
the item
5. Labels must be
wrapped around the
exterior edge such
that the full barcode
is visible for scanning
19
 Container Investigation before loading - FCL

Classification: Internal
20
 Loading Requirements

Factory needs try to avoid below exception

➢ UCC damage/missing/misplacing
➢ Carton damage
➢ Short ship
➢ Over ship
➢ Dimension deviation
➢ Mix loading per SKU level Attention
➢ Other exceptions please

Part# B Part# E Part# G

Part# C
Part# A

Part# F Part# H

Part# D

Classification: Internal
21
 Email Communication Requirements

1. If any SPO missing, need contact with Maersk team via email castlegate.id@lns.maersk.com, below information is
needed when sending email.
YL0
2. Email Subject /content : Castlegate—SPO 12345 -1*40HQ Booking

3. Email Sample CY shipment

Classification: Internal
22
Slide 22

YL0 Pls confirm if the email address is correct for Cambodia

Yovi Lai; 2023-02-06T05:42:23.848

DW0 0 Confirmed correct

Dahlia Wang; 2023-02-06T06:47:54.763
 End to End Process: Sailing

Shipper sends stuffed

container to the port. CGF
OA sends draft HBL to
shipper for confirmation,
and CGF OA receives ISF and
confirmation of HBL.

Classification: Internal
23
 End to End Process: Arrival to Destination

Origin charges are settled

and Shipper releases the
HBL to the consignee.
Broker will start to reach out
to Supplier for commercial
documents. Once
confirmed, broker sends
delivery order to CGF
drayage team for
coordination to destination
warehouse.

Classification: Internal
24
 CY: Real Case Demo by Maersk
MyMaersk Portal

Classification: Internal
 1. Login in
|26

Website Linkage : Portal.damco.com

1. Input UID

2. Input Password

3. Kick Sign In

Reset Password

Classification: Internal
 |27

Re-setting Password

Classification: Internal
 |28

Re-setting Password

Classification: Internal
 |29

Login

Click Shipper

Classification: Internal
 2. Setting
|30

Classification: Internal
 |31

Setting - References

Select Language

Click
Select Unit， Normally they are
Centimeters & KGS

Classification: Internal
 |32

Setting - Notification

1 2

3
4

1. Select Shipper
2. Select Consignee
3. Select Type
4. Add notification

Classification: Internal
 3. PO Transfer
|33

1. input Consignee

2. Input PO 3. Click Search

Classification: Internal
 |34

PO Transfer

5. Click Transfer

4. Flag PO

Classification: Internal
 |35

PO Transfer

You can click “+” button to show details

Classification: Internal
 |36

PO Transfer

6. Select Transferee

7. Flag Select All

8. Click Transfer

Classification: Internal
CY: Place Booking

1. Select Purchase Order. If you are booking a specific SPO, enter SPO# in : Seach with PO#.
If you are not sure about SPO#, you can leave it blank and click Search.

2. Check the Spo# that needs to be booked, and click Book in the upper left corner.
DW0
CY: Place Booking

3. Booking guidance on HEADER(columns with RED are mandatory)

(1) Amount: 1 SPO 1 container (2) Damco office：PT Damco Indonesia

(3) Port of loading:【TRM】 (4) Port of discharge：Place of delivery

Indonesia Damco Office :

Jakarta POL : ID MCC OFF
Surabaya POL : ID MCC OFSUB
Semarang POL : ID MCC OFSEM

Do not input information

Submit VGM via Damco System

Add container information when select shipping

mode is CY/CY
Slide 38

DW0 [@Rifqy Azmy Al Hanif], please update Maersk ID office code

Dahlia Wang; 2023-03-17T17:39:31.242
CY: Place Booking

4. BOOKING——PARTIES
Booking guidance on HEADER(columns with RED are mandatory)

5. BOOKING——DETAILS

Description of goods updated per SO

Level (not per PO Level)

Select Cargo Type, if DG,please

select Dangerous

Select
Unit
Input package, quantity,
KGS, CBM
CY: Place Booking

5. BOOKING——DETAILS

Description of goods updated per SO Level (not per PO

Level)

Select Cargo Type, if DG,please select

Dangerous

Input package, quantity, KGS, CBM Select

Unit Input Marks & Description
CY: Place Booking

6. Click Save as Finished

7. Booking submitted successfully

CY: Amend Booking

Click Edit of the booking, then you can change the booking information.
CY: Carrier booking - Create CLR

1. Select Shipper, Consignee, Booking /Booking Confirmation, then search with the Booking reference number.

2. (1). CLR can only be created with booking status: Confirmed, and it will take around 10 mins for a booking from Submitted to
Confirmed. Please contact Maersk OA if the booking status is not confirmed.
(2). Check the booking and click Create
CY: Carrier booking - Create CLR

3. Container Load Result

Select : Container Load Result from the dropdown list

4. INFORMATION
CY: Carrier booking - Create CLR

5. PARTIES verification

6. HEADER: Fill in ETD and ETA

CY: Carrier booking - Create CLR

7. MARKS&NUMBERS：Container Number, Seal Numbers, Container Size, Container Type

Fill in Container Number, Seal Numbers, Container Size, Container Type

8. INFORMATION: Click Save as Finished

Quick Guidance

1. Go to homepage of My Maersk, click Add New Widget – E LEARNING, then drag it to your home page.

2. Click refresh button at top right of E-LEARNING in case there is no video available. Then, you can click related link to watch the
video guidance.
CY: ECRD in PO Plan

1. Search SPO
2. Select SPO then click More Option – Update plan
3. The Planned Date expected of ECRD1 is the first expected goods time, the
Actual Date is the first updated expected goods time. The planned Date of
ECRD2 is the first updated expected goods time, the Actual Date is the next
updated expected goods time , and so on, the click Update
CY: Carrier booking & SI/VGM Requirements

1. Maersk OA will release CY space to vendor on/before ETD-7 days, email format as below
2. Shipper need to provide SI/VGM/ISF information before deadline
- SI form
- VGM form
- ISF form (10+2)
 Invoicing & Payment

Classification: Internal
Billing

Sending Time
Maersk SCM sends Billing to vendors via email within 3 calendar days after ETD and
please pay it immediately or latest 7 days from invoice date, in order to get original
HBL or telex released.
If vendors do not receive the billing after timeline, please contact the customer
service contacts with applicable HBL/FCR reference details immediately.

Payment Information

Maersk Invoice Number

Payment slip
Withholding Tax (WHT) Calculation and slip

Classification: Internal
51
Payment Settle

Option 1 Bank transfer (via Mandiri Virtual Account)

• Request Mandiri Virtual Account numbers (one time request) to Finance (m.protacio@maersk.com;
ID.COLLECTIONS@maersk.com) for the payment.
• After done, please send the bank-slip, invoice list, Withholding Tax (WHT) calculation, and WHT slip to Maersk SCM team and
Finance (ID.LNSOTC@Maersk.com, ID.COLLECTIONS@maersk.com) for billing settlement and original HBL/FCR release.
• Kindly remark BD (Invoice number) on bank-slip.

Option 2 Prepayment

• Request Mandiri Virtual account numbers (one time request) to Finance (m.protacio@maersk.com;
ID.COLLECTIONS@maersk.com) for the payment.
• Vendors prepay some money to Mandiri Virtual accounts; Maersk Finance will deduct from your prepayment for billing settlement
(based on invoice ageing) to speed up HBL/FCR release. Applicable for those vendors who have high volume.
• Maersk Finance will send the statement of account (SOA) and deposit movement to you for amount checking weekly.
• Vendor should maintain the recap, check, and confirm the balance to Finance (ID.COLLECTIONS@maersk.com)

Classification: Internal
52
WHT 23 CALCULATION

WHT Art. 23 (PPh23) can be deducted directly when proceed the payment or by
reimbursement process to Finance if the vendor paid the invoice in full amount.
Below is the WHT calculation form that need to be provided :

Customer Tax Slip Tax Slip Invoice Tax Base WHT

Tax Slip Date Company
Name Number Amount Details Amount Amount
PT XXX 123456 15/11/2017 700 545xxxxx 10.000 300 DI
545xxxxx 20.000 400 DI
Total 30.000 700
PT XXX 234567 12/07/2017 700 515xxxxx 10.000 200 DWI
515xxxxx 20.000 500 DWI
Total 30.000 700
For refund purpose, please complete below:
Bank Name : BCA
Bank Account No : 12345678
Account Holder : PT XXX

Classification: Internal
53
 CastleGate
Origin Local Charges

Classification: Internal
RAAH1
YL0

Origin Costs

LY2

Classification: Internal
55
Slide 55

YL0 Inserted local charge table

Yovi Lai; 2023-02-06T05:42:59.565

RAAH1 Still wait ID Charge

Rifqy Azmy Al Hanif; 2023-03-17T06:57:53.783

LY2 Added, key points as below:

- one tariff for all POLs in Indonesia and regardless of Carrier option.
Lai Yovi; 2023-04-13T10:38:44.885
 Documentation and Forms

Classification: Internal
YL0

Shipping Instruction and VGM

Classification: Internal
Slide 57

YL0 Added to align slides format

Yovi Lai; 2023-02-06T05:47:24.902
 Shipping Instructions

Shipping Instructions (SI)

VGM

ISF form

▪ The SI/VGM need to be submitted in MyMaersk system before the cut-off time. SI/VGM/ISF data cannot be revised after submission and
need inform Maersk SCM team via email castlegate.id@lns.maersk.com if any data need be revised.
▪ Make sure the accuracy of SI&VGM&HBL&ISF avoiding additional charge and the risk of unable to on board.

Classification: Internal
58
 Shipping Instructions

▪ Please ensure all data are match with the actual cargoes stuffed . Any
change please revise in the SO panel first
▪ Shipping Instruction should always be submitted via MyMaersk CLR
before S/I cut-off time
▪ Inform SCM team via email to change status to create FCR/HBL

▪ In case there are MyMaersk system issue, shipping instruction can be submitted
via excel form as following to castlegate.id@lns.maersk.com
▪ If not MyMaersk system issue, manual SI will incur additional cost

Classification: Internal
59
 Shipping Instructions

1. Vendor name and address

2. Consignee name and address
3. Notify name and address
4. Supplier Purchase order
5. Container Size and QTY
6. HTS code
7. Commodity name/Marks
8. CBM
9. Package
10. Number of QTY
11. Gross weight in KGS
12. Cont/seal no
13. Gate in date
 Description of Cargo

 Product description should be the most accurate description of the goods. For example, “furniture” is
not descriptive enough. “Type of material the commodity is made of” + “what the commodity is” = a
good description. “Wooden table” or “polyester sofa” are good descriptions.
 Specifically, for Canada shipments, failure to have appropriate cargo descriptions will result in fines.

Classification: Internal
60
 Verified gross mass Instructions - CY Shipment

▪ E-VGM should always be submitted via MyMaersk before S/I cut-off time

Choose
here

Classification: Internal
61
 Verified gross mass Instructions - CY Shipment

1. Click “Create New”

Classification: Internal
 VGM Filing
9. Click Submit to send it to carrier or
Click save as draft to continue later

1. Input carrier’s SCAC Code, if unsure 2. You may leave it as is

you can check with Maersk SCM team

3. Please input accordingly.

Siganture may be filled with
responsible party’s first name

You may click (+) if you have multiple

container under one BC/DO

8. Please input total weight

(Item weight, packaging
weight, tare weight
4. Please input 5. Please input 6. Please input 7. Please input combined)
with your booking with carrier BC/DO your container weighing certificate
number reference number number number (if
(Booking number any/available)
generated
byMyMaersk)

Classification: Internal
Importer Security Filling form Instructions
(The yellow part is mandatory information for ISF), this informations must be submitted by shipper in booking stage via MyMaersk

Classification: Internal
 Manifest / Flatfile Submission

7 mandatory data for manifest/flatfile submission :

1. PEB Number
2. PEB Date
3. BL Number
4. FCR Number
5. Seal Number
6. Container Number
7. Actual Metrics

● Late submission flat file will get Administrative penalty from customs
● The manifest / flatfile data must be submitted maximum ETD-3. If you provide the mandatory data to Maersk team
less than ETD-2, the responsibility will be under factory/shipper for the late manifest / flatfile administrative
penalty from customs.

Classification: Internal
65
YL0

FCR/HBL

Classification: Internal
Slide 66

YL0 Added to align slides format

Yovi Lai; 2023-02-06T05:47:30.323
 FCR/HBL

• There will be to types of document issued by Maersk ACM according to the service level of the SPO:
BCO: FCR (Only E-FCR)
NVO: HBL (O-HBL & Telex Release)

• If SPO is NVO or will use doc type HBL, factory chooses O-HBL or Telex at the beginning and submit LOI to Maersk

• All FCR/HBL draft will be sent to shipper after receiving shipper Final SI + 4 working hour

• Shipper must check and confirm on same day of draft FCR/HBL sending if draft sent before 3pm, if after 3pm draft FCR/HBL must be
confirmed latest on 9am next working day.

• Original HBL request that needs to be printed and sent via courrier is subject to CastleGate’s approval

• Telex Release / Express Release HBL must be paid by shipper

Classification: Internal
67
 FCR/HBL

Important note for Maersk SCM/CastleGate HBL:

• Maersk SCM will use shipper’s booking and CLR for carrier SWB/MBL creation

• HBL number format: MAEU + FCR Number (FCR number generated by Maersk system)

• When individual shipments are moving multiple SPOs, Shipper/Vendor should list which container goes with which SPO on the CLR

• HTS code provided by shipper must be correctly inputted in shipper’s booking because HTS code will be used in FCR/HBL and for ISF
10+2 filing

• Maersk FCR number will be used for invoicing reference

• If Consignee/Supplier doesn’t have business entity in destination country, Consignee details will follow below:
[Supplier Name located at Origin] C/O CastleGate Fulfilment [Destination Country] [CastleGate Fulfilment Address in
Destination Country]

Classification: Internal
68
 FCR/HBL – Description of Goods

Important note for Maersk SCM/CastleGate HBL:

• Description of Cargo must be inputted correctly in shipper’s booking

• Example of Description of Cargo:

Product description should be the most accurate description of the goods.
“Furniture” is not descriptive enough -> X
“Type of material the commodity is made of” + “what the commodity is” = a good description -> Ok
“Wooden table” or “polyester sofa” are good descriptions -> Ok
Specifically, for Canada shipments, failure to have appropriate cargo descriptions will result in fines.
It's best practice for the description of cargo to start with "one container said to contain...“

Classification: Internal
69
House Bill of Lading (HBL)-NVO

There’s two options of HBL release:

HBL format

O-HBL (Hard Copy)

Telex Release
Forwarder Cargo Receipt (FCR)-BCO

There’s two options of FCR release:

FCR format
HBL format
E-FCR

Pick up at counter (Hard Copy)

 PRECONDITIONS FOR FCR/HBL RELEASE
■ FCR/HBL Issuance Process

All FCR/HBL draft will be sent to shipper after receiving shipper Final SI + 4 working hour
Shipper must check and confirm on same day (working hours) of draft FCR/HBL sending if draft sent before 3pm, if after 3pm draft FCR/HBL must
be confirmed latest on 9am next working day.

Draft FCR/HBL Draft FCR/HBL O-HBL/ telex release

creation Confirmation after payment receipt

ETA-
10days

■ HBL Telex released when criteria are met

Shipper
Factory Paid all FCR/O-
delivered Draft
all cargo & confirm to origin ATD +1 HBL/Telex
submitted
FCR/HBL proceed HBL
charges
all required confirmed telex release
docs

Classification: Internal
72
 Glossary for Shipping Document

Part 1: Related terms that will appear on the bill of lading (including HBL/FCR, etc.):
Shipper ：Legal entity or name shown on the bill of lading in English only, used for MyMaersk ID
 Consignee ：The Buyer/Consignee, NOT place of reciept or CastleGate. Usually the Wayfair Supplier name. English only.

 Notify Party ：Assigned Destination Customs Broker, if other parties, please list as needed. English only.

Part 2: Not on bill of lading, but may be a term that is used frequently in another context:
Supplier ：The Seller on Wayfair's platform, or consignee at destination.
Factory : Factory of the Wayfair Supplier where the products originate from, may or may not be the Shipper in certain scenarios.
Booking Party ：Responsible party for submitting booking request to OA on behalf of the factory. If on B/L, then this is the Shipper.

Classification: Internal
73
YL0

FAQs

Classification: Internal
Slide 74

YL0 New part added

Yovi Lai; 2023-02-06T05:46:58.111
 FAQs
Q1: What is Order number and how does it look like?

A1: SPO and FOID are the Unique order number for shipment booking with our OA.
● SPO: WHS – (3 to 5 digits) – (6 to 7 digits)
● FOID: 6 digits
You can refer to slide#11 “Shipment type & SPO/FOID Format” for details

Q2: Where can I find the POD (Port of Destination)?

A2: FCL: Please check with Supplier to confirm.

Q3: What should be the correct Consignee and Notify Party on HBL?

A3: Consignee: Usually it is the Buyer (e.g. Wayfair Supplier name), NOT CastleGate
Notify Party: The assigned Destination Customs Broker, pls check with Supplier for details.

Classification: Internal
75
 FAQs
Q4: My supplier confirms the SPO is valid in the Wayfair system, but it’s not found in Maersk system for booking,
what shall I do?

A4: Please report to Maersk team by email and they will follow up with CGF to resolve the case within 48 hours.

Q5. If UCC label got misplace/damage/incorrect/missing, what should Shipper do?

A5: FCL: Please inform supplier to contact CGF destination team for follow up when unloading

Q6. If there is a need to changes Order detail (Qty/Item/Packaging-Casepack or MCK) after Booking confirmed by
Maersk OA, what should I do?

A6: Please check with your supplier to get NEW set of SSCC labels and update Maersk OA immediately. Failure to do so
may result re-labelling and delay in receiving process due to incorrect/No SSCC label applied.
Any change in Qty or Item# pls inform Maersk OA to revised DO.

Classification: Internal
76
Classification: Internal