Fall 2011 (August 2011)

Master of Business Administration - MBA Semester 4 Total Quality Management Specialization QM0016 Managing Quality in the Organization (4 credits)
(Book ID: B1349)

ASSIGNMENT- Set 1 Marks 60

Note: Each Question carries 10 marks. Answer all the questions.

1. Describe the three leadership styles. 2. What is PDCA cycle? How do you implement PDCA cycle? 3. Differentiate between mission statement and vision statement. 4. What do you mean by Strategic Quality Planning? Explain 5. Write a note on customer satisfaction. What is meant by Customer Relationship Management? 6. What are the major responsibilities of Senior Management?

Fall 2011 (August 2011)

Master of Business Administration - MBA Semester 4 Total Quality Management Specialization QM0016 Managing Quality in the Organization (4 credits)
(Book ID: B1349)

ASSIGNMENT- Set 2 Marks 60

Note: Each Question carries 10 marks

1. Explain the various theories of motivation. 2. Discuss the qualities of an effective leader. Explain any three leadership theories. 3. Write a note on the following: (a) DMAIC methodology and (b) Measurement system Analysis. 4. Explain the steps in decision making. 5. Explain the stages of team development. What are the various types of teams? 6. Describe the principles of business ethics. Explain the importance of Corporate social responsibility