 

  ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬

‫א‬

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‫ א‬‫א‬
‫א‬‫א‬E‫א‬‫א‬F‫א‬‫א‬
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F


 ‫א‬W‫א‬‫א‬

 W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

  W‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
K‫א‬‫א‬ K١
K‫א‬‫א‬ K٢
K K٣
K‫א‬ K٤
K‫א‬‫א‬ K٥
K‫א‬ K٦
 KW‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬
K‫א‬‫א‬‫ א‬K١
K K٢
K K٣
K‫א‬ K٤
 W‫א‬
K‫א‬‫א‬‫א‬‫ א‬K١
 K‫א‬‫א‬‫א‬‫ א‬K٢

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  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

 ‫א‬
   ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬
 K
 W‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬،‫א‬‫א‬
‫א‬،‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬–‫א‬−
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬>>
 ‫>؟‬‫א‬‫א‬ 
 ‫>؟‬‫א‬‫א‬‫א‬‫א‬ 
 ‫>؟‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬‫>؟‬،‫א‬‫>؟‬‫א‬ 
،‫א‬‫א‬‫א‬‫א‬،
 K‫א‬
‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬،‫א‬‫א‬‫א‬
 ‫>؟‬‫א‬‫א‬
 
٢
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

 W‫א‬‫א‬

‫א‬
 
‫א‬
   
‫א‬


 
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬،‫א‬‫א‬
 W‫א‬‫א‬،
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫ א‬
‫א‬‫א‬‫א‬
 K‫א‬‫א‬
‫א‬W‫א‬ 
 K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬ 
 K‫א‬
‫א‬‫א‬‫א‬‫א‬W 
‫א‬،،‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 

  W‫א‬‫א‬‫א‬
‫א‬ −‫א‬‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬− 
‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬

٣
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

 W‫א‬،‫א‬‫א‬
 W‫א‬‫א‬EF
،‫א‬‫א‬،‫א‬
 K‫א‬،‫א‬

  


‫א‬  
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
W‫א‬‫א‬‫א‬  J

 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬  J
F‫א‬‫א‬‫ א‬ J
‫א‬ ‫א‬ ‫א‬ ‫א‬
KE
‫א‬‫ א‬ J
K
K‫א‬‫א‬‫א‬‫א‬‫א‬  J١

K‫א‬‫ א‬ J٢

٤
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F


W‫א‬‫א‬‫א‬‫א‬  J٣
 K‫א‬  J
‫א‬‫א‬  J
 K‫א‬
K‫א‬  J
 K‫א‬‫א‬‫א‬W‫ א‬ J٤
 

  W‫א‬‫א‬EF
W‫א‬‫ א‬ J١
–‫א‬–‫א‬‫א‬‫א‬
‫א‬‫א‬
‫א‬‫א‬‫א‬
 K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬،‫א‬
 K‫א‬

  
‫א‬‫א‬ ‫א‬
 W‫א‬‫א‬‫ א‬ J٢
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
  K‫א‬‫א‬‫א‬‫א‬

 
٥
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

  WE‫א‬F‫א‬‫א‬EF
 W‫א‬‫ א‬ J١

 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬،‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
–٢٢٠–‫א‬–٢٤٠٠٠
 W‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬  J
،‫א‬‫א‬‫א‬‫א‬  J
‫א‬٣٦٢٤
 K‫א‬
 UPS‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

٦
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

 W‫א‬‫א‬‫ א‬ J٢
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬
 W‫א‬‫ א‬ J٣
‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
 W‫א‬
 K ‫א‬،‫א‬  J١
K‫א‬E‫א‬F‫א‬  J٢
‫א‬‫א‬  J٣
 K‫א‬–‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬  J٤
E  F  J٥
K‫א‬
W‫א‬‫א‬‫א‬  J٦
‫א‬    ‫א‬ ‫א‬  ‫א‬  ‫א‬‫א‬ ‫א‬

             
             
             
             
             
             
             
             
             
             
 K‫א‬‫א‬‫א‬‫א‬ ‫א‬  J٧
٧
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

 ‫א‬‫א‬
‫א‬،‫א‬‫א‬،‫א‬
١‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬?‫א‬?‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬،
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
        W
‫א‬‫א‬‫א‬‫א‬
 K
F‫א‬‫א‬‫א‬
‫א‬ ‫א‬E‫א‬‫א‬‫א‬
‫א‬‫א‬،‫א‬‫א‬
‫א‬‫א‬،‫א‬‫א‬
 K‫א‬‫א‬

 
        W
‫א‬‫א‬‫א‬
 K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬

 K‫א‬‫א‬‫א‬W‫א‬١

٨
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



         W
‫א‬‫א‬‫א‬
 K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬K‫א‬
 K‫א‬‫א‬
‫א‬–‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
–‫א‬–‫א‬–‫א‬F‫א‬‫א‬
‫א‬،Temp،Templates\‫א‬،K$~F‫א‬‫א‬‫א‬
 KE‫א‬

 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬،‫؟‬‫א‬،‫א‬F
‫א‬‫א‬‫א‬E‫א‬‫א‬،‫א‬‫א‬
 K‫א‬‫א‬‫א‬،‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬

٩
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F


‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬
‫א‬‫א‬W‫א‬‫ א‬ J١
‫א‬‫א‬‫א‬‫א‬
KK‫א‬‫א‬‫א‬
K‫א‬
‫א‬‫א‬‫א‬‫א‬W‫א‬‫ א‬ J٢
‫א‬‫א‬Help Disk ‫א‬
K‫א‬‫א‬
‫א‬‫א‬‫א‬  J٣
‫א‬‫א‬?‫א‬?‫א‬
K
‫א‬‫א‬‫א‬‫א‬‫א‬  J٤
K‫א‬‫א‬
،‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬
W‫א‬W
‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬

١٠
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



 W‫א‬
‫א‬

،‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬‫؟‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬
‫א‬

 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
 K‫א‬

 W‫א‬
‫א‬

‫א‬‫א‬‫א‬‫א‬،‫א‬
 K‫א‬‫א‬‫א‬‫א‬

 

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  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

 W‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬
 K‫א‬،‫א‬‫א‬
‫א‬E‫א‬،‫א‬،‫א‬F‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
 W‫א‬EISPF‫א‬‫א‬‫א‬

 K‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬
 K‫א‬
  ‫א‬  ‫א‬    ،‫א‬  ‫א‬ ‫א‬  W‫א‬ ‫א‬
 ‫א‬ ‫א‬‫א‬  ،‫א‬  ‫א‬ ‫א‬  ،‫א‬   

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  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



ESLA ‫א‬  ‫א‬ F ‫א‬    ‫א‬    ‫א‬
K?‫א‬?E Service Level Agreement F‫א‬

 W‫א‬‫א‬‫א‬

K‫א‬‫א‬‫א‬ W‫א‬‫א‬

‫א‬ ‫א‬
‫א‬‫א‬ E‫ א‬،‫א‬،‫א‬F

‫א‬‫א‬‫א‬ W‫א‬‫א‬
K‫א‬‫א‬‫א‬

‫א‬ ‫א‬
‫א‬‫א‬ E‫ א‬،‫א‬،‫א‬F

‫א‬‫א‬‫א‬ W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬

‫א‬ ‫א‬
‫א‬‫א‬‫א‬ E‫ א‬،‫א‬،‫א‬F
  
 W‫א‬‫א‬
 W‫א‬E١F
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
 W‫א‬‫א‬E٢F

١٣
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 W‫א‬‫א‬
‫א‬‫א‬‫א‬،‫א‬
‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
 K

W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫ א‬K١
K‫א‬‫א‬?‫א‬?‫א‬‫א‬‫ א‬K٢
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ K٣
K‫א‬‫א‬‫א‬‫א‬ K٤
K‫א‬‫א‬‫א‬ K٥
K?‫?א‬‫א‬‫א‬‫א‬ K٦
K‫א‬‫א‬‫א‬‫א‬‫א‬ K٧
‫א‬‫א‬‫א‬ K٨
K‫א‬‫א‬
 
 W‫א‬‫א‬
١٤
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬،‫א‬‫א‬
،‫א‬K
 K
،، J–
،‫א‬‫א‬K‫א‬‫א‬
  W‫א‬‫א‬K‫א‬‫א‬‫א‬،‫א‬
K‫א‬،  J
،‫א‬‫א‬،‫א‬‫א‬،‫א‬
  K‫א‬
،‫א‬‫א‬‫א‬  J
،W‫א‬،،‫א‬‫א‬‫א‬‫א‬
K‫א‬
 
 ‫א‬

 
 W‫א‬
‫א‬،‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬

 W‫א‬
١٥
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



‫א‬‫א‬،‫א‬‫ א‬K١
 K‫א‬‫א‬‫א‬
‫א‬‫א‬، ‫א‬‫א‬‫א‬‫א‬ K٢
 K‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ K٣
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ K٤
 K‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ K٥
 K‫א‬‫א‬‫א‬‫א‬‫א‬ K٦

 W‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬K١
K‫א‬‫א‬‫א‬‫א‬‫ א‬K٢
K‫א‬‫ א‬K٣
KE‫א‬F‫א‬‫א‬‫ א‬K٤
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬K٥
K‫א‬‫א‬‫ א‬K٦
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬،

 W‫א‬

 
‫א‬‫א‬‫א‬‫א‬
‫א‬،?‫?א‬‫א‬‫א‬،‫א‬
 K‫א‬‫א‬

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  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬

 W‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬

 
‫א‬‫א‬
W‫א‬
‫א‬ K١
W‫א‬‫א‬‫• א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬

١٧
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



W‫א‬‫• א‬
‫א‬   ‫א‬ ‫א‬  ‫א‬ ‫א‬  ‫א‬  
K‫א‬‫א‬
W‫א‬‫• א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬    ، ‫א‬ ‫א‬  ‫א‬ ‫א‬ 
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
W‫א‬‫• א‬
‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬   ‫א‬
  ‫א‬ ‫א‬      ‫א‬‫א‬ ‫א‬ ‫א‬‫א‬
‫א‬   ‫א‬ ‫א‬‫א‬   ، ‫א‬ ‫א‬  ‫א‬
K‫א‬‫א‬
W‫א‬‫א‬‫• א‬
  ‫א‬ ، ‫א‬ ‫א‬ ‫א‬ ‫א‬‫א‬  ‫א‬  ‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬ K٢
W •
  ، ، ، ،   ‫א‬  
K
W •
 K‫א‬‫א‬‫א‬‫א‬‫א‬
W •
 K‫א‬
W‫א‬‫א‬ K٣
K‫א‬ •
K‫א‬‫א‬ •
K‫א‬ •
K‫א‬‫א‬ •

١٨
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



W‫א‬‫א‬

 
 W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬
 W‫א‬‫א‬
K‫א‬‫א‬‫ א‬K١
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ K٢
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬K٣
K‫א‬‫א‬‫א‬‫א‬ K٤

١٩
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



K‫א‬‫א‬‫א‬‫א‬‫א‬ K٥
‫א‬‫א‬‫א‬ K٦
K‫א‬
K‫א‬‫א‬‫א‬‫א‬‫ א‬K٧
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬K٨

 W‫א‬‫א‬

 

 
 

 W‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬K‫א‬‫א‬‫א‬‫א‬،
 K‫א‬‫א‬‫א‬K

 

٢٠
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

 W
‫א‬ ‫א‬ ‫א‬ ‫א‬  ‫א‬  ‫א‬     ‫א‬ 
 K‫א‬

W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK  ‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK  ‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK  ‫א‬‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK  
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK  ‫א‬‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK  ‫א‬‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK ‫א‬‫א‬‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK ‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK  ،‫א‬‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

 ‫א‬‫א‬
‫א‬ ،‫א‬‫א‬
‫א‬
 K‫א‬‫א‬‫א‬،‫א‬

٢١
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK  ‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK  ‫א‬‫א‬‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK K‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

W‫א‬‫א‬‫א‬
‫א‬ ‫א‬ ‫א‬  ،‫א‬  ‫א‬  ‫א‬  ‫א‬ ‫א‬ 
 K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬،‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

W‫א‬‫א‬‫א‬‫א‬
‫א‬   ‫א‬ ‫א‬    ‫א‬    ‫א‬  ‫א‬
‫א‬‫א‬،‫א‬‫א‬
‫א‬،‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬،
 K‫א‬‫א‬‫א‬

 W‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W،‫א‬‫א‬‫א‬
K‫א‬ K١
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ K٢
K‫א‬‫א‬ K٣
K‫א‬‫א‬ K٤
‫ ﻓﻘﺪ ﲤﺮ ﻋﻠﻴﻚ‬،‫ﻧﻨﺼﺤﻚ ﺑﺎٔن ﻳﻜﻮن دلﻳﻚ دﻓﱰ ﻳﻮﻣﻴﺔ ﺗﺴﺠﻞ ﻓﻴﻪ ٔاﻋﲈكل اﻟﱵ ﳃﺖ ﲠﺎ ﰲ ﻫﺬا اﻟﻴﻮم وﺑﺸﲁ ﳐﺘﴫ‬
.‫ﻣﺸﳫﺔ ﺑﻌﺪ ﻓﱰة ﻓﺒﺴﻬﻮةل ﲡﺪ ﺣﻠﻬﺎ ابﻟﺮﺟﻮع إﱃ ﻫﺬا اﻟﺴﺠﻞ‬
٢٢
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

 W‫א‬

٢٣
 ‫א‪‬א‪ ‬‬ ‫‪‬א‪‬א‪ ‬‬ ‫‪‬א‪‬א‪ ‬‬
‫‪‬א‪ ‬‬ ‫‪ ٠٦٣‬‬ ‫‪F‬א‪‬א‪E‬‬
‫‪‬‬
‫‪‬‬

‫‪‬א‪ ‬‬

‫‪ ‬‬
‫‪ ‬א‪‬א‪‬א‪‬א‪‬א‪‬‬
‫א‪‬א‪،‬א‪‬א‪‬א‪‬‬
‫‪‬א‪ W‬‬

‫‪‬א‪ W‬‬
‫‪‬א‪‬א‪E – –F‬א‪ –‬‬
‫א‪ ‬א‪ ‬א‪‬א‪–‬א‪‬א‪‬‬
‫א‪‬א‪–‬א‪‬א‪ K‬‬

‫‪‬א‪ W‬‬
‫‪  ‬א‪  ‬א‪    E  –  –  F ‬א‪ ‬‬
‫א‪‬א‪‬א‪ J‬א‪‬א‪ K‬‬
‫ﲣﺘﻠﻒ ﻗﳰﺔ ﻋﻘﻮد اﻟﺼﻴﺎﻧﺔ )ﺷﺎﻣةل و ﻏﲑ ﺷﺎﻣةل( ﻋﲆ ﺣﺴﺐ ﻋﺪة ﻋﻮاﻣﻞ ﻣﳯﺎ ﻋﺪد ا ٔﻻهجﺰة اﻟﱵ ﻳﻐﻄﳱﺎ اﻟﻌﻘﺪ‪،‬‬
‫وﺣﺎﻟﳤﺎ ) ﻗﺪﳝﺔ ٔاو ﺟﺪﻳﺪة ( وﻋﺪد اﻟﺰايرات ) ادلورﻳﺔ و اﻟﻮﻗﺎﺋﻴﺔ و اﻟﻌﻼﺟﻴﺔ ( وﻫﻞ ﱔ ﳏﺪدة اﻟﻌﺪد ٔام ﻏﲑ ﳏﺪدة‬
‫اﻟﻌﺪد‪ ،‬وزﻣﻦ الاﺳـﺘﺠﺎﺑﺔ ﰲ اﻟﺰايرات اﻟﻌﻼﺟﻴﺔ‪.‬‬
‫ﲤﺜﻞ ﻋﻘﻮد اﻟﺼﻴﺎﻧﺔ دﺧ ًﻼ اثﺑﺘ ًﺎ و ﻣﺴـﺘﻘﺮ ًا ﻳﺆدي إﱃ اﺳـﺘﻘﺮار وﺿﻊ اﻟﴩﻛﺔ‪ ،‬و داﲚ ًﺎ ﻣﺎ ﺗﻌﲏ اﳌﺆﺳﺴﺎت واﻟﴩﰷت‬
‫اﻟﻨﺠﺤﺔ ابﻟﺒﺤﺚ ﻋﻦ ﻋﻘﻮد ﺻﻴﺎﻧﺔ ﻟﺘﺎٔﻣﲔ دﺧﻞ اثﺑﺖ ﻟﻬﺎ وابﻟﺘﺎﱄ اﺳـﺘﻘﺮار ﰲ اﻟﻌﻤﻞ وﻣﻦ ﰒ ﺗﻄﻮﻳﺮ وا ٔﻻﱒ ﻣﻦ ذكل إﺛﺒﺎت‬
‫ﺟﻮدة اﻟﻌﻤﻞ ﻟﺘﺤﻘﻴﻖ الاﺳـﳣﺮارﻳﺔ‪.‬‬
‫ﰲ ٔاي ﻣﲀن و ٔاي زﻣﺎن ﻗﺪ ﲡﺪ ذوي اذلﱈ اﻟﻀﻌﻴﻔﺔ واﻟﻨﻔﻮس ادلﻧﻴﺌﺔ ﻣﻦ ﻳﻘﺒﻞ ٔاو ﻗﺪ ﻳﻄﻠﺐ اب ٕﻻرﺗﺸﺎء ﺑﺎٔي ﺷﲁ‬
‫ﰷن وﲡﺪ ٔاﻳﻀ ًﺎ ﺿﻌﺎف اﻟﻨﻔﻮس ﻣﻦ ﻣﻦ ﻳﻘﺪم اﻟﺮﺷﻮة ﻟﻠﻔﻮز ابﻟﺼﻔﻘﺔ وﻧﴘ ﻓﻮز اﻻٓﺧﺮة ذلا ﻻﺑﺪ ٔان ﺗﻜﻮن ﻣﻮﻗﻨ ًﺎ ﲤﺎﻣ ًﺎ ﺑﺎٔن ﰻ‬
‫ﺷـئي ﺑﻴﺪ ﷲ ﺳـﺒﺤﺎﻧﻪ وﺗﻮﰻ ﻋﻠﻴﻪ ﺻﺪق اﻟﺘﻮﰻ وﻻ ﺗﻨﺴﺎق ﳌﺜﻞ ذكل ﺣﻴﺚ ٔاﻧﻚ ٔارﰵ ﻣﻦ دانﺋﺔ ﻫﺬﻩ ا ٔﻻﻣﻮر ﺑﺘﴩﻓﻚ‬
‫ابدلﻳﻦ اﻟﻌﻈﲓ‪.‬‬
‫ﻣﻦ اﻟﴬوري ٔان ﺗﺘﺬﻛﺮ ٔان اﺳﱰاﺗﻴﺠﻴﺔ ﲣﻄﻴﻂ اﻟﺼﻴﺎﻧﺔ ﻳﻌﳣﺪ ﻛﺜﲑ ًا ﻋﲆ ﻧﻮﻋﻴﺔ ﻋﻘﺪ اﻟﺼﻴﺎﻧﺔ ﻟﻠﻤﻨﻈﻤﺔ اﻟﱵ ﺗﻌﻤﻞ ﲠﺎ‬
‫إذا ﰷن ﻣﻮﺟﻮد ذلا همﻢ ٔان ﺗﻌﺮف آﻟﻴﺔ ﻋﻘﺪ اﻟﺼﻴﺎﻧﺔ وﻣﺎاذلي ﻳﺸـﳣﻞ ﻋﻠﻴﻪ!؟‪.‬‬

‫‪٢٤‬‬
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F



‫א‬
 
 ‫؟‬‫א‬،‫א‬‫א‬W‫א‬‫א‬
 K‫א‬‫؟‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬
 
 W‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫ א‬K١
K‫א‬‫א‬‫א‬‫ א‬K٢
K‫א‬‫א‬‫ א‬K٣
K‫א‬‫א‬ K٤
K‫א‬‫א‬‫א‬‫א‬ K٥

٢٥
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

 ‫א‬‫א‬
 ‫؟‬‫א‬،‫א‬‫א‬
 
 W‫א‬‫א‬
 K‫א‬‫א‬‫א‬ 
 ‫؟‬‫א‬ 
 
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K K١
K‫א‬‫ א‬K٢
 
 W‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬ K١
K‫א‬‫א‬‫א‬‫א‬ K٢
K‫א‬‫א‬‫א‬ K٣
K‫א‬ K٤

٢٦
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 

 ‫א‬‫א‬
 K‫א‬‫؟‬‫א‬‫א‬‫א‬‫א‬
 
 W‫א‬‫א‬
 K‫؟‬‫א‬‫א‬‫א‬،‫א‬ 
 
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K K١
K‫א‬‫ א‬K٢
 
 W‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬ K١
K‫א‬‫א‬ K٢
K K٣
 K‫א‬ K٤

٢٧
  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 


 ‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬، ‫א‬‫א‬‫א‬
E F،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬

 ‫א‬‫א‬‫א‬W‫א‬‫א‬‫א‬‫א‬‫א‬

 E‫א‬‫א‬F‫א‬‫א‬
  ‫א‬  
     
 
        K‫א‬‫א‬  K١
         K‫א‬‫א‬  K٢
        K‫א‬‫א‬  K٣
         K‫א‬‫א‬  K٤
        K‫א‬‫א‬  K٥
        K‫א‬ K٦
        K‫א‬‫א‬  K٧
         K‫א‬‫א‬  K٨
         ‫א‬‫א‬  K٩
        K‫א‬‫א‬ K١٠
‫א‬‫א‬‫א‬E‫א‬F‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬????‫א‬،
 K‫א‬

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  ‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬  ٠٦٣ E‫א‬‫א‬F
 



 ‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKW‫ א‬KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKW‫א‬‫א‬
 ٤٣٢١W‫א‬
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKW‫א‬
 KKKKKKKKKKKKKKKKKKKKKKKKW‫א‬
 ١٠
K‫א‬٪١٠٠W‫א‬‫א‬ K‫א‬٪٨٠W‫א‬‫א‬
 E‫א‬F‫א‬
 ‫א‬  
 ٤  ٣  ٢  ١
        K‫א‬‫א‬  K١
         K‫א‬‫א‬  K٢
        K‫א‬‫א‬  K٣
         K‫א‬‫א‬  K٤
        K‫א‬‫א‬  K٥
        K‫א‬ K٦
        K‫א‬‫א‬  K٧
         K‫א‬‫א‬  K٨
         ‫א‬‫א‬  K٩
        K‫א‬‫א‬ K١٠
        ‫א‬
 W
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKW‫א‬
 

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