Rəşad Şirinov

IT HELPDESK

About Me
Contact
I am a young person who always likes to work on
resadsirinli2@outlook.com myself, open to innovation, possessive rather than
analytical, and enjoys observing. I think that I am able
+99455 266 48 46 to set up setup in personal life and work environment,
able to work with a team, organized and able to carry
Abşeron ray. Masazır
out the responsibility required by the position with
Rəşad Şirinov interest and enthusiasm.

Hard Skill Professional Experience

Technical Troubleshooting
Software Applications ASOIU DDIC Technical support unit intern
Hardware Knowledge 22.10.2022 - Continue
Remote Support Key responsibilities:
Software Installation and Configuration Providing prompt and effective technical assistance to end-
users, resolving hardware, software, and network-related issues.
Diagnosing and resolving complex technical problems to
Soft Skill minimize downtime and restore services efficiently.
Performing computer installations, upgrades, and repairs, along
Communication with configuring peripherals.
Installing, updating, and configuring software applications to
Problem-Solving
optimize functionality.
Adaptability
Managing user accounts, access permissions, and security
Multi-tasking
configurations.
Time Management
Providing remote technical assistance using remote desktop
Teamwork tools.
Decision Making Documenting support activities and solutions for maintaining a
Positive Attitude knowledge base.
Collaborating with IT teams to escalate complex issues and
Language ensure timely resolution.
Conducting routine system checks and preventive maintenance.
Azerbaijani Excellent Keeping users informed about the status of their support
Turkish Excellent requests.
Ensuring high customer satisfaction through professional and
English Medium friendly interactions.

Education Background Achievements

Start İT
Technical Support Fundamentals
Technest scholarship program
26.04.2023 - Continue Introduction to Techical Support
IT Support Case Studies
Azerbaijan State Oil and Industry University
Bachelor degree Hardware and Operating Systems
15.09.2021 - Continue
The Bits and Bytes of Computer Networking
Masazir No. 1 Complete Secondary School Operating Systems and You Becoming a Power
15.09.2010 - 15.07.2021