Umali Charesse

Stakeholder/s Category of Issue/s Description Business Impact

Stakeholder

● The university’s ● Without optimal

ability to solutions to
shoulder the cost admission,
of the admission issues will
process further increase
● The university the cost of the
Head of Process Owner ability to keep admission.
Admissions Office talented ● The university
admission will not be able
candidates from to increase the
competing students’ overall
universities academic
excellence.

● There may be ● Inaccurate

Deputy Process inaccurate data report and
Vice-Chancellor for Participants reported to the ineffective
Student Affairs Deputy communication
Vice-Chancellor allows more
for Student conflicts and
Affairs decreases work
● Lack of efficiency and
communication outputs.
with the different
functional areas

● Are the ● The verification

documentation process and
Academic External Parties verification take days and
Recognition standards documentations
Agency up-to-date and will not be
optimal? immediately
returned.

● Is the online ● An online

application application
process platform without
Saint Louie experience a functional
University Customer accessible and interface design
Applicants convenient? will ensure
customer
dissatisfaction.