 In case the operator cannot find a specific vessel through the clear water portal, he should send the

below email:

To: Ops Clearwater <Ops@cwdynamics.com>

Cc: cctv.center@mano-security.com Mario Neethling mario.neethling@mano-security.com ; Theofilos
Messaris theofilos.messaris@mano-security.com snir.edery@mano-security.com duty.officer@mano-
security.com
Subject: MS OCEAN VIEW - MSC XXX - AIS CLEARWATER PORTAL
Dear Sirs,
Good day,

I Kindly request to add MSC xxx with IMO xxx in our portal.

We are looking forward to your reply.

Thank you very much.

In case the vessel has not been updated for 2 days and over in all portals, an email to the clearwater
should be sent as per below:

To Ops Clearwater <Ops@cwdynamics.com>

Cc: cctv.center@mano-security.com Mario Neethling mario.neethling@mano-security.com ; Theofilos
Messaris theofilos.messaris@mano-security.com snir.edery@mano-security.com duty.officer@mano-
security.com
Subject: MS OCEAN VIEW - MSC XXX - AIS TRACKING SYSTEM

Dear Sirs,
Good day,

Kindly note the MSC XXX with IMO XXX has not been updated for the past 2 days.

Could you please advise?

Thank you very much.