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Applied ENTREP (Q3W3)
Applied ENTREP (Q3W3)
applied
G11
Regional Office No. VIII - Eastern Visayas
Department of Education
Schools Division Office of Biliran
Larrazabal, Naval, Biliran
SENIOR HIGH SCHOOL
Entrepreneurship
(Q3-Week 3)
Name: __________________________
Grade & Section: _______________
Date: ___________________________
Lesson 1: Lesson 1-Task 1:
Score: ______________
Determine the possible product/s or
Done? [ ] Yes [ ] No
service/s that will meet the need
Lesson 1-Task 2:
(CS_EP11/12ENTREP-0a-4 ) Score: ______________
Done? [ ] Yes [ ] No
Task 1: Lesson 1-Task 3:
LET’S TRY THIS Score: ______________
Task 2: Done? [ ] Yes [ ] No
LET’S EXPLORE AND APPLY
Task 3:
LET’S ASSESS
2
LESSON 1
Direction: Answer each question based from the details of your own place.
Write your answer clearly in a separate sheet of paper.
Your factual answers to the questions about your place are measures on
how well you know your place. This is to have a good market in the business
challenge. Similar to what most people are doing.
3
COSTUMER NEEDS
A costumer need is a motive
that prompts a costumer to buy a
product or service. Ultimately, the
need is the driver of the costumer’s
purchase decision. Companies often
POTENTIAL MARKET look at the costumer need as an
Potential market is that part of opportunity to resolve or contribute
the total population that has shown surplus value back to the original
interest in buying a product or motive.
service. It is simply about possible
costumers.
There are people or
demographic groups from the total
population that are not yet in your list
of sure costumers. They could be still
in your sure costumers if you:
f you:
4
Service Needs
1. Empathy – When your customers
get in touch with customer service,
they want empathy and
understanding from the people
assisting them.
4. Experience – The experience using 2. Fairness – From pricing to terms of
your product or service needs to be service to contract length,
easy -- or at least clear -- so as not to customers expect fairness from a
create more work for your costumers. company.
5. Design – Along the lines of 3. Transparency – Customers expect
experience, the product or service transparency from a company
needs a slick design to make it they’re doing business with. Service
relatively easy and intuitive to use. outages, pricing changes, and
6. Reliability – The product or service things breaking happen, and
needs to reliably function as customers deserve openness from
advertised every time the costumer the businesses they give money to.
wants to use it. 4. Control – Customers need to feel
7. Performance – The product or service like they’re in control of the
needs to perform correctly so the business interaction from start to
customer can achieve their goals. finish and beyond, and customer
8. Efficiency – The product or service empowerment shouldn't end with
needs to be efficient for the customer the sale. Make it easy for them to
by streamlining an otherwise time- return products, change
consuming process. subscriptions, adjust terms, etc.
9. Compatibility – The product or 5. Options – Customers need options
service needs to be compatible with when they’re getting ready to make
other products your customer is a purchase from a company. Offer a
already using. variety of product, subscription,
and payment options to provide
that freedom of choice.
6. Information – Customers need
information, from the moment
they start interacting with your
brand to days and months after
making a purchase. Business
should invest in educational blog
content, instructional knowledge
base content, and regular
communication so customers
have the information they need to
successfully use a product or
service.
7. Accessibility – Customers need to
be able to access your service and
support teams. This means
providing multiple channels for
customer service.
5
Direction: Complete the table below by providing examples of possible
products and services that meets the costumer need.
6
Direction: Fill in the blanks with the correct answer to complete the
statements.
Directions: Read the statement carefully. Encircle the letter of the correct
answer.
1. What do you call a part of the total population that has shown interest in buying a
product or service?
a. Market c. Costumer Needs
b. Potential Market d. Product Needs
4. The product or service needs to be compatible with other products your customer
is already using.
a. Fairness c. Convenience
b. Price d. Compatibility
5. This concept means that customers have unique budgets with which they can
purchase a product or service.
a. Experience c. Price
b. Convenience d. Empathy
6. The possible products and services that will meet the need of the costumers needs
to be fair from pricing to terms of service to contract length, customers this from a
company.
a. Control c. Options
b. Fairness d. Efficiency
7
7. A customer requires a baby stroller that is easy to fold. This customer need refers
to _____
a. Design c. Reliability
b. Price d. Compatibility
8. A customer may require a hotel that feels elegant and tranquil. This customer need
refers to _____
a. Empathy c. Convenience
b. Accessibility d. Experience
9. An airline requires aircraft that can be operated safely for many hours each month.
This need refers to _____
a. Functionality c. Convenience
b. Price d. Reliability
10. Starbucks is a brand that is known for its great costumer service on social
channels. They reply a hundreds (if not thousands) of Tweets per day, answering the
queries of the customers. This need refers to _____
a. Transparency c. Convenience
b. Empathy d. Experience
https://www.managementstudyguide.com/what-is-market.htm
https://blog.hubspot.com/service/customer-needs
https://www.google.com/amp/s/simplicable.com/amp/customer-
needs
DISCLAIMER