1 Bloor St. E.

Suite #2406, Toronto, Ontario, M4W 0A3

Tel: (647) 537-3987, E-mail: jnoboa555@gmail.com
JENNY NOBOA

Skills:

Computer Skills:

· Proficient in Microsoft Office suite; Word, Excel, PowerPoint, Virtual Learning Platforms;
Avenue, Big Blue Button and Zoom,Tutela, various POS systems.

Business Management Skills:

· Ability to aggregate, prioritize with deadlines & efficient time management

· Capability of building cohesive, top-performing and customer centric teams
· Quick learner, high adaptability, ability to troubleshoot, resolve & apply new concepts
· Knowledge of POS systems; Square, Micros, TouchBistro
· Experienced with applying appropriate analytical methodology and recommending op-
tions
· Excellent problem-solving skills with ability to provide alternate solutions and proactivity
· Delivering superior customer experience by continually raising service standards
· Excellent interpersonal, presentation, written and verbal communication skills
· Experience in managing teams and driving business performance
· Strong writing, research, resource and analytical skills

Teaching Skills:

· Lesson plan development

· Individualized instruction
· Classroom management
· CLB and PBLA training
· Evaluating performance
· Online instruction and tutoring
· Cultural awareness, sensitivity and mindfulness
· Educational copyright knowledge
· Fully bilingual in English and Spanish
· French Proficiency

Education:

2002 to 2004 - TESOL Certificate

University of Toronto, Woodsworth College, Toronto, Ontario

1998 to 2002 - Honours Bachelor of Arts

 1 Bloor St. E. Suite #2406, Toronto, Ontario, M4W 0A3
Tel: (647) 537-3987, E-mail: jnoboa555@gmail.com
JENNY NOBOA
University of Toronto, Faculty of Arts and Science, Toronto, Ontario.

Certifications and Training

TESL Ontario, OCELT, ICTEAL
SmartServe

Experience:

November 2006 - Present: Assistant Manager/Shift Supervisor/Server

Fran’s Restaurants, Toronto, ON

· Help recruit, hire, train and coach over 32 FOH staff members on exceptional customer
service skills, food & beverage knowledge, sales and health & safety standards.

· Develop and implement new methods of training to enhance quality service, ensuring
customer satisfaction, higher profits and repeat business.
· Provide administrative support; filing, email, making spread sheets, entering data, record
keeping and scheduling.
· Conduct searches to find needed information, submitting measurements, serial numbers
and details of equipment failures or issues.
· Optimize event experience by ensuring proficiency and satisfaction through detail,
speedy service and creativity while following food, health and legal regulations.
· Assist in planing regular external event catering with Toronto Police, Hospitals and Nurs-
ing Homes, communicate with clients, vendors and suppliers throughout project and re-
main on hand through event to quickly resolve any issues.
· Effectively manage the Restaurant in the absence of Restaurant Manager (owner).
· Execute everyday operations with passion, pride, integrity and knowledge while promot-
ing the culture and core values of 80 years of a wonderful Toronto Tradition.
· For many years, I arranged, organized and serviced large parties up to 200 people dur-
ing popular yearly events such as Pride, Caribana, Christmas, New Years Day reserva-
tions and many other private functions throughout the year.

February 2018- August 2019: Online English Instructor and Tutor

Seer English

· Designed daily lessons utilizing modern teaching methods and technology.

· Employed stimulating visuals and auditory approaches to make lessons fun and engag-
ing and thus effectively facilitating the attainment of an array of linguistic goals.

· Modified Instructional Resources to readily meet the needs of each individual student.
 1 Bloor St. E. Suite #2406, Toronto, Ontario, M4W 0A3
Tel: (647) 537-3987, E-mail: jnoboa555@gmail.com
JENNY NOBOA
· Implemented lesson plans covering required course topics within a specific time frame.

· Provided individual instruction using a variety of techniques such as, TPR, games and
custom-made visuals to help and promote the four skills of Listening, Speaking, Reading
and Writing.

· Maintained positive student-teacher relationship and cooperated with parents on a daily

basis, by providing constructive feedback, lesson summaries and educational recom-
mendations.

March 2016 - November 2017: Science Instructor

Mad Science of Toronto, Toronto, ON

· Taught and presented science and technology based curriculum in fun and innovative
ways to actively capture and maintain the curiosity and imagination of children from Ju-
nior Kindergarten to grade six.

· Used effective teaching approaches to retain student interest and maximize receptive
learning.

· Prepared lessons and corresponding materials that were safe, educational, hands-on
and highly interactive which were presented during lunch hours and after school (Extra-
Curriculum Activities).

· Established and informed rules of behaviour to drive educational and social development
and to maintain positive interactions.

· Collaborated with administrators on classroom policies, management strategies, safety

protocols and discipline.

· Worked in various schools through the TDSB.

January 2008 - Present: Translator / Interpreter / Tutor

· I actively do professional translations in both Spanish and English of birth certificates,

passports, citizenship cards, diplomas, covid tests, narratives, and all educational and
professional credentials.

· Serve as an Interpreter for the Ministry of Labour, Training and Skills Development
(MLTSD), Toronto Police Service, Ontario Court Appearances, Employment and Social
Services and Immigration appointments.

Interests:
 1 Bloor St. E. Suite #2406, Toronto, Ontario, M4W 0A3
Tel: (647) 537-3987, E-mail: jnoboa555@gmail.com
JENNY NOBOA

· Self Awareness Literature

· Writing and Cartoon Illustration
· World cuisine
· Fishing