EFFECTIVENESS OF TRAINING AND DEVELOPMENT

FOR
D.B.S BANK INDIA LTD

By
Shweta Kamble

Guided by
HOD Prof
Dr. Sarika Patil Ma’am Tushar Salave

Roll No : 51
Specialisation : Human Resource Management.
 OBJECTIVES
➔ The broad objective of the study of training
policies in ARM is to study the impact of training
on the overall skill development of workers.

● To suggest better ways and techniques to avoid confusions ,

lack of power or deficiencies if any in the existing training
practices.
● To analyse the impact of various training programmes
conducted within the organisation for the development of
their human resource and their employees
● To study the effectiveness of training in – DBS Bank
● To study the procedure and get an overlook of the training
and development at DBS Bank India limited.
 EXECUTIVE SUMMARY
Training and development refers to a variety of educational and
learning-based activities that are used to acquire knowledge or skills needed
by an employee to perform effectively on the present job. Training activities
can vary in complexity – a classroom seminar, computer-based learning, an
in-house executive course, individual coaching and mentoring.
Employee training tries to improve skills, or add to the existing level of
knowledge so that
employee is better equipped to do his present job, or to prepare him for a
higher position
with increased responsibilities.
However individual growth is not and ends in itself.
Organisational growth needs to be measured along with individual growth.
Training refers to
the teaching or learning activities done for the primary purpose of helping
members of an
organisation to acquire and apply the knowledge skills, abilities, and attitude
needed by that
organisation to acquire and apply the same.

A new approach to measuring training and development

● Measuring the effectiveness of training and development is often an informal
and unsophisticated practice,
● despite the large amounts of the salary budget allocated to it. Often assessment
consists of completing a one or two page evaluation form at the culmination
of a training course.
● The quality of this information to make effective strategic decisions regarding
training and development is of minimal value.
Training and development definition , meaning in HRM :

Employee Training and Development in Human Resource Management is defined as

a system used by an organisation to improve the skills and performance of the
employees. It is an educational tool which consists of information and instructions to
make existing skills sharp, introduce new concepts and knowledge to improve the
employee performance.

Meaning
A program of upgrading an employee's skills, knowledge and competencies is known
as training. The job related training is often provided to the employee to ensure they
can perform well on the assigned tasks and contribute to the success of the
organisation. The development program on the other hand is often preparation to
perform the future job. Human Resource Training Development provides a learning
opportunity to the employee to increase their work capacities and get ready for the
future challenges.

Need for Training and Development :

● The training and development activity is required when a company revises its objectives and
goal to adjust to the changing market conditions.
● Companies often endorse training and development programs to improve the performance
of the employees.
● The HR training and development is needed to set up a benchmark of performance which
employees are expected to achieve in a financial year.
● There is always a need for training and development efforts to teach the employee new skills
such as team management, communication management and leadership behaviour.
● Training and development is also used to test new methods of enhancing organisational
productivity.
 CONCLUSION
● Investing in staff training and development boosts work
satisfaction and morale.
● Employee turnover is reduced.
● Inspires employees to work harder.
● Improves process efficiency, resulting in financial benefit.
● Aids in the adoption of new technology and processes.
● Increases strategy and product innovation
 DBS Bank India Limited

Address :

Uttam Tower, Ground Floor with Mezzanine – Shop.1 & First Floor, Office
No.1 Plot No 1 & 2, Sharanpur Link Road, beside St. Andrews Church,
Nashik, Maharashtra 422005
CEO of DBS

Mr. Surojit Shome

DBS Bank India Limited

DBS Bank Limited, often known as DBS, is a Singaporean multinational banking and
financial services corporation headquartered at the Marina Bay Financial Centre in the
Marina Bay district of Singapore. The bank was previously known as The Development
Bank of Singapore Limited, which "DBS" was derived from, before the present
abbreviated name was adopted on 21 July 2003 to reflect its role as a global bank. It is one of
the "Big Three" banks in Singapore, along with OCBC Bank and the United Overseas Bank
(UOB).
DBS's largest and controlling shareholder is Temasek Holdings, Singapore's second-largest
sovereign wealth fund after GIC. As of 31 March 2023, Temasek owns 29% of DBS shares.
The bank's reliable capital position has garnered a "AA−" and "Aa1" credit ratings by
Standard & Poor's and Moody's, which are among the highest in the Asia-Pacific region, as
well as earning the Global Finance's "Safest Bank in Asia" accolade for six consecutive years,
from 2009 to 2015. The Bank was also awarded the Best Digital Bank in the World in 2016
by Euromoney. In July 2019, DBS became the first bank in the world to concurrently hold
three of the most prestigious global best bank honours from Euromoney, Global Finance
and The Banker.
Our Vision

Being purpose-driven is core to

how we run our business.

Making Banking Joyful

We seek to "Make Banking Joyful" - by leveraging digital technologies and embedding

ourselves seamlessly into your lives to deliver simple, fast and contextual banking
solutions and experiences. We are here for the long term, with a view to enrich lives,
transform businesses and drive sustainable outcomes
 A Purpose driven Bank

Being purpose-driven is part of our DNA. From the time of DBS’ and
POSB’s founding as the Development Bank of Singapore and “People’s
Bank” respectively, we have believed in the importance of good
citizenship. Building on this illustrious heritage, DBS has continued to
reinvent ourselves over the years with a view to creating a more
sustainable bank.

We are focused on three sustainability pillars:

(i) Responsible banking

(ii) Responsible business practices and

(iii) Creating social impact.

We use the Sustainable Development Goals (SDGs) as
a framework for guiding our areas of focus, including

❖ SDG 5 – Gender Equality

❖ SDG 7 – Affordable and Clean Energy
❖ SDG 8 – Decent Work and Economic Growth
❖ SDG 9 – Industry, Innovation and Infrastructure
❖ SDG 12 – Responsible Consumption and Production
❖ SDG 13 – Climate Action
 HISTORY

Established on 16 July 1968 by the government to take over the industrial

financing activities from the Economic Development Board the bank's main
purpose was to provide loans and financial aid to the manufacturing and
processing industries and to help establish and upgrade existing industries in
Singapore. Back in 1960, the government invited a United Nations (UN)
industrial survey mission to assess the economic situation in Singapore and to
come up with an industrialization programme for the city. The proposal
included setting up a development bank, together with an economic body to
attract foreign investments and provide financing and managing the industrial
estates. The bank was incorporated in July 1968 and began operations in
September of the same year.
 Services offered by DBS
As an account holder, you can enjoy the following types of banking services.

● Loans and Overdraft Services

You can borrow money from a bank, pay interest, and repay the loan over a specific
repayment tenure. Banks typically offer home loans, personal loans, auto loans, etc. You
can also borrow money if you do not have sufficient funds in your account to pay for
certain transactions. This service is known as an overdraft.

● Online Banking

Banks offer mobile and internet banking services that allow you to access your bank
account 24x7. You need to sign up for internet banking at the time of account opening.
You can use the facility to transfer funds, pay bills, check account balances and
statements, etc.

● ATMs & CDMs

Automated Teller Machines (ATMs) and Cash Deposit Machines (CDMs) are banking
services that allow you to withdraw and deposit cash, respectively. You can conduct
these transactions using your ATM-cum-debit card.

● Forex

Several banks also provide forex services. You can get competitive foreign exchange
rates on converting INR to foreign currencies, especially if you need forex while
travelling abroad.

● Investment Banking

Some banks in India also offer investment banking services. You can open DEMAT
accounts, trading accounts, and Mutual Fund accounts with these banks. You must
complete the Know Your Client (KYC) process to enjoy investment banking services.
Final Note

As is apparent, you can choose from various types of banking products and services. You can
conduct all kinds of transactions and approach your financial institution if you need funds
urgently. Ensure you sign up for mobile and internet banking services to enjoy 24x7 access your
bank accounts.
 Research Methodology
PRIMARY DATA
Primary data are those, which were collected afresh & for the first time and thus happen to be
original in character. However, there are many methods of collecting the primary data; all have
not been used for the purpose of this project. The ones that have been used are:
● Questionnaire
● Informal Interviews
● Observation

Research Methodology

“Research Methodology comprises of defining & redefining problems, collecting, organizing,

evaluating data, making deductions researching to conclusions.”

Accordingly, the methodology used in the project is as follows: -

❖ Defining the objectives of the study

❖ Framing of questionnaire keeping objectives in mind (considering the objectives)
❖ Feedback from the employees
❖ Analysis of feedback
❖ Conclusion, findings and suggestions.
Sample Size
In order to take a reasonable sample size and not to disturb the functioning of the
organisation, a sample size of reasonable strength of the Company has been taken in
order to arrive at the present practices of training in the Company. Accordingly, 10
Employees have been selected at random from all the departments of the organisation
and feedback forms (questionnaire) have been obtained. The data has been analysed in
order to arrive at present training practices in the organisation.

SAMPLING TECHNIQUE USED

The technique of Random Sampling has been used in the analysis of the data/Random
sampling from a finite population refers to that method of sample selection, which gives each
possible sample combination an equal probability of being picked up and each item in the
entire population to have an equal chance of being included in the sample. This sampling is
without replacement, i.e. once an item is selected for the sample, it cannot appear in the
sample again.
 Data Analysis and Interpretation Tool

The following were the tools used for data analysis.

1) Pie chart

2) Bar chart

3) Friedman test

4) Weighted average method

5) Percentage analysis
 Findings

1. Employees responded in a positive attitude towards the training held

by the organisation.
2. Most of the employees seek to learn more and implement the
knowledge and skills acquired during the training period.
3. Training and development is not much of an issue at DBS bank ,
employees are well educated and work systematically.
4. The Training program was of 4 week duration, and majority of the
employees were consistent in attending it
5. The technical skill set was an addition to the knowledge of the
employees, this made them perform smart work.
6. Few employees had trouble understanding the training program and
were not able to grasp the training as others.
7. Overall the training program was worth investing and it certainly
added more value to the working of the employees.
8. Employees were more encouraged and enthusiastic after the training
and there was a change in the way of performance.
9. The staff was well executed and handled by the trainee.
 Conclusion

❖ The effectiveness of training and development programs that are conducted at

DBS are causing the employees to grow and climb the ladder of success in their
careers .
❖ DBS aims to make their employees gain the vast knowledge of the banking sector
as well as the enhancing of the progressive outcomes of an individual.
❖ Every Individual carries a special talent in its own and DBS believes to put a
spotlight on those hidden expertise of an employee.
❖ For instance, in 2020, DBS announced we would train over 8,600 employees
across the bank in emerging areas with technological advancement such as
design thinking, data and analytics, artificial intelligence, machine
learning and agile practices. This was part of our range of initiatives to
embrace the future of work amid the changes brought about by the pandemic, so
as to bolster our future-ready workforce.
❖ As we embarked on our digital transformation journey in 2014, we invested
heavily to upskill our employees so that no one would be left behind. We were the
first bank in 2015 to incorporate hackathons into our talent development
programme, where we had employees partner start-ups to create prototype
mobile apps, exposing them to fintech culture, agile methodology and more.

Upskilling Vs. Reskilling

Upskilling is the process of enhancing an individual's existing skill set, while reskilling
involves learning new skills entirely. Both processes play a crucial role in ensuring that
the workforce is prepared for the future. In fact, The World Economic Forum predicts
that by 2025, 50% of all employees will need reskilling.
 Reference
● https://www.dbs.com/media/upskilling-reskilling/upskilli
ng-and-reskilling-for-a-future-proof-workforce.page
● BOOK : World’s best bank a strategic guide to digital
transformation
By : Robin Speculand
● https://www.dbs.com/in/index/default.page
● https://economictimes.indiatimes.com/company/dbs-bank-
india-limited
● News Article : Business Standard.
● https://www.rbi.org.in/commonman/English/Scripts/Press
Releases.aspx?Id