Yaswanth J

#17 Bazaar Street Ashok Nagar Bangalore 560025

+919538028926
yaswanthyasu06@gmail.com

Professional Summary
I am an ambitious person who is willing to absorb knowledge as much as possible to
achieve my goals. A quick learner and a creative person who would like to take up
challenging and professional positions from where I can make a significant contribution
to the organization in the form of my dedication by using my skills.

SKILLS
● Ms-office
● Programming (Python,pandas and numpy,R shiny,SQL,Data Pre-processing
visual basic, JavaScript,HTML)

Projects
● Completed a research on entrepreneurship development
● Completed web based projects on ‘Job Host'
● Completed web based project for Natural Science Association in St Joseph's
College
● Completed a python project on Collaborated and executed Descriptive analysis
and EDA on the Glassdoor job review dataset.
● On going project about Book recommendation and suggestion

EXPERIENCE
DXC Technology, Bangalore- Senior Technical Support Executive

● Providing support for Delphi and Borgwarner employees

● Assisting the clients in installing, configuring software.
● Troubleshooting Active Directory, MS Outlook, MS Office and network issues.
● Troubleshooting technical issues (Windows, MAC, Desktop, Laptop and Mobile
device)
● Resolving problems, performing upgrades and maintained end user Windows,
MAC, Desktop, Laptop and Mobile device
● Providing network access support, both general connectivity and specific service
support
● Assisting the clients in installing, configuring software.
● Troubleshooting network issues.
● Identify and escalate priority issues as per Client specification. Make sure SLA is
met.
● Good Knowledge in handling Secure Email issues.
 ● Training new joiners.

Wells Fargo, Bangalore - Technical support Assistant

● · Providing support for Wells Fargo employees (Globally)

● · Handling calls and chat to answer queries.
● · Monitoring the Queues for Calls, Chats and Self-Service tickets
● · Assisting the clients in installing, configuring software.
● · Troubleshooting network issues.
● · Helping user to configure corporate iPhone and BYOD Device Setup
● · Helping user in reset the password for Mainframe accounts
● · Helping user with Citrix and VMware and basic CISCO Products
● · WARP for unlock account and resetting the User Password
● · Analyzing and resolving the technical issue for User's
● · RSA Secure Console for Unlocking the Pulse Secure account and Unlocking
account and configuring RSA Application in Phone and Laptop.
● · Using VADAR and vSphere Desktop Connection to reboot the VDI's From
Backends.
● · Helping user to resolve the issue to login in Pulse Secure (VPN)
● · Worked on VMware vSphere, VMware Horizontal, Troubleshooting the
Virtual Desktop, Shared Virtual Desktop and WAVE VDI's
● · Handling escalation and providing the needed fix with no compromise on SLA

Internship

● Volunteered for ‘PLANET HOPE' Netherlands NGO, providing food and groceries
for the daily wage and construction workers during the pandemic.
● Volunteered for ‘Rainbow Foundation India (RFI)' NGO, in providing health
hygiene kits to homeless in Bengaluru.
● Volunteered for ‘Sun Bird Trust' NGO, in providing food and groceries for Indian
North East community and other migrants in Bengaluru.
● Volunteered for ‘ hand-in-hand' NGO, in providing grocery kits to the graveyard
workers community.
● Worked as Inbound and Outbound Customer Support Executive for
‘APTHAMITHRA' solely owned by the Health and Welfare department government of
Karnataka.
● Volunteered for " Archdiocese of Bangalore" in burials and cremation of the people
who were deceased due to COVID19.

EDUCATION
St Patrick's High School, Bangalore - SSLC
April 2015

Vijaya PU College, Bangalore -

June 2015 - April 2017

St Joseph's College (AUTONOMOUS), Bangalore - BCA

June 2017 - May 2020

St Joseph's University, Bangalore - MSc, BDA

June 2022 - Present

Achievements

● One of the nominee of Namma Bengaluru Awards 2022 under Social Worker
Individual
● NSS volunteer: Actively participated in volunteering to social activities from
2017-2020. Have attended rural camp and was part of the association for three
years, was also the outreach head for the same.
● Winners of various national level theatrical events hosted various colleges in
Bangalore
● Represented the college football team in various tournament
● Represented the school hockey team in the Bangalore division level
● Completed Basic mountaineering course from National institute of
mountaineering and Adventure sports Arunachal Pradesh