PLAMADEALA ELENA
QUALITY ASSURANCE SPECIALIST
0734129526
plamadeala.elena13@gmail.com
www.linkedin.com/in/elena-
plamadeala-38845116a
Iasi, Romania
SKILLS
Quality Assurance and Process Improvement:
Problem-Solving and Analytical Skills
Client Relationship Management
Project Management
Database Management in Excel
Salesforce and SAP Integration
Financial Management
Customer Communication and Issue Resolution
Data Entry and Payroll Management
Reporting using Excel and PowerPoint
LANGUAGES
English
Spanish
PROFESSIONAL EXPERIENCE
Quality Assurance Specialist with five years of experience in finance, logistics
and data coordination. Specialized in communicating between parties,
completing reports and improving collaboration with customers and suppliers,
including billing and documentation requirements.
WORK EXPERIENCE
Vuuh Technologies | Quality Assurance Specialist
October 2022 - June 2023
Played a key role in developing and implementing processes to ensure
products met high-quality standards and specifications before delivery
Proficiently identified and analyzed recurring issues, bugs, and defects across
multiple products, leading to effective solutions and improvements
Devised customized rules for clients, aligning with their specific data quality
requirements and understanding their needs and preferences
GFK | Data Analyst
July 2022 - September 2022
Following project timetables and ensuring data deliveries from local offices in
other countries within agreed deadlines and maintaining quality standards.
Monitoring and performing quality checks on the database, planning and
executing database transfers, and ensuring the accuracy and reliability of data
for different teams and reporting purposes.
Coordinated data validation, deal information input, and approval process
utilizing the Salesforce platform, while leveraging SAP and MCR tools.
HCL Technologies | Service Delivery Coordinator
October 2021 - June 2022
Skillfully managed contracts for multiple accounts, serving as the primary
internal point of contact for valued customers.
Demonstrated expertise in financial management, contributing to improved P&L
performance through cost control and innovative strategies.
Proactively coordinated and resolved queries and escalations in ServiceNow
tool, fostering seamless communication between customers and the supply
chain and logistics teams.
Amazon Development | Catalog Associate with Spanish
February 2019 - June 2021
Catalog Associate at Amazon, responsible for populating and procuring content
for product catalogs on the website. Directly interacted with customers to
acquire new content and address any issues that arose.
Generated and maintained reports on work received, monthly metrics, and KPIs.
Played a key role in resolving supply chain issues and actively contributed to
process improvement initiatives. Additionally, provided training and mentoring to
colleagues.
Xerox | Business Process Executive
January 2017 - January 2019

Supported and collaborated directly with UK-based Global Contract Managers as

a Business Process Executive.
Managed data validation and input of deal information into the Salesforce
platform, overseeing the approval process and ensuring effective communication
with all stakeholders during the order process.
Prioritized and focused on deals in coordination with Sales Teams and Business
Managers, while also preparing accurate documents to meet customer and
business needs. Additionally, maintained and analyzed operational data through
database systems, via SAP tool.

Conduent | Payroll Specialist

March 2016 - December 2017

Obtaining, entering, and verifying payroll information accurately and promptly to

meet processing deadlines.
Ensuring the precision of payroll data by handling new hires, changes,
terminations, and other updates while adhering to privacy and confidentiality
policies.
Responsively addressing queries within agreed service level agreements (SLAs)
and proactively monitoring and escalating issues outside the agreed deadlines.

EDUCATION

Aleaxndru Ioan Cuza University

2014- 2017
Faculty of Letters | Modern Language and Literature

National College Garabet Ibraileanu Iasi

2010 - 2014
Highschool Diploma | Philology