NAME : NUR ZAFIRAH BINTI AZLAN

MATRIC NO : A192801
ASSIGNMENT : ASSIGNMENT 1 (INDIVIDUAL TASK)

1. a) Master Data Management (MDM). Master Data Management is the process of

creating and managing a single, consistent, accurate, and complete version of master
data entities, such as customers, products, or employees, across an organization's
various IT systems and departments. This helps ensure data integrity and provides a
foundation for making informed business decisions (Loshin, D. 2011. Master Data
Management).

b) Business Process Reengineering (BPR). Business Process Reengineering refers to the

redesign and optimization of an organization's core business processes to achieve
significant improvements in efficiency, productivity, and quality. BPR often involves
radical changes to workflows and organizational structures to better align with
strategic goals and adapt to evolving market conditions (Hammer, M., & Champy, J.
1993. Reengineering the Corporation: A Manifesto for Business Revolution).

2. Enhanced Customer Service: In an Industry 4.0 setting, ERP systems can provide a 360-
degree view of customer interactions and preferences by integrating with customer
relationship management (CRM) systems and other data sources. This allows for
personalized and responsive customer service, which is essential in today's highly
competitive business landscape.

3.
Name Specification Requirement Income
These professionals Typically, a bachelor's Salaries can range
help organizations degree in a related from $70,000 to
implement and field, expertise in $120,000 or
customize ERP specific ERP software more, depending
ERP systems to meet their (e.g., SAP, Oracle, on experience
Implementation specific needs. They Microsoft Dynamics), and the specific
Consultant work closely with strong project ERP system.
clients to understand management skills,
business processes and excellent
and configure the ERP communication
software accordingly. abilities.

ERP developers are A bachelor's degree in ERP developer

responsible for computer science or salaries range
designing, coding, and related fields, from $80,000 to
ERP Developer customizing ERP proficiency in $140,000 or
solutions to suit an programming higher based on
organization's needs. languages (e.g., Java,
 They work on software Python), and expertise skills and
development, in specific ERP experience.
scripting, and systems.
database
management.

ERP project managers A bachelor's degree in ERP project

lead and oversee ERP project management managers can
implementation or a related field, earn between
projects. They manage project management $90,000 to
ERP Project project teams, certifications (e.g., $150,000 or
Manager budgets, timelines, PMP), substantial ERP more, depending
and ensure successful implementation on project
deployments. experience, and complexity and
strong leadership and experience.
organizational skills.