MGMT 9th Edition Williams Test Bank

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Chapter 10 Managing Teams

TRUEFALSE

1. Computer programmers working on separate projects in the same department of a company are
considered a team.

(A) True

(B) False

Answer : (B)

2. Rewards that depend on team performance rather than individual performance are the key to rewarding
team behaviors and efforts.

(A) True

(B) False

Answer : (A)

3. Intentionally doing one's work badly is an example of a negative team norm.

(A) True

(B) False

Answer : (A)

4. In the storming stage of team development, team members will have accepted team goals, be operating
as a unit, and, as indicated by the increase in performance, be working together effectively.

(A) True

(B) False

Answer : (B)

5. Challenging team goals greatly increase the incidence of social loafing.

(A) True

(B) False

Answer : (B)

6. If employees can work effectively on their own, they can always work effectively in teams and do not
require training.

(A) True

(B) False

Answer : (B)

7. Firms must provide team members with the technical training they need to do their jobs, particularly if
they are being cross-trained to perform all of the different jobs on a team.

(A) True

(B) False

Answer : (A)

8. Cross-training is less appropriate for teams of highly skilled workers.

(A) True

(B) False

Answer : (A)

9. In gainsharing programs, companies share the financial value of performance gains, such as productivity
increases, cost savings, or quality improvements, with their workers.

(A) True

(B) False

Answer : (A)

10. Gainsharing works best in unstable environments where employees are required to learn additional
skills or knowledge.

(A) True

(B) False

Answer : (B)

MULTICHOICE

11. ​Which of the following statements is true of a work team?

(A) ​In a work team, management is responsible for organizational outcomes and performance.
(B) ​In a work team, each member of the team pursues different goals.

(C) ​A work team consists of a small number of people with complementary skills.

(D) ​A work team usually restricts minority domination.

Answer : (C)

12. ​Onyx Inc., a manufacturer of home appliances, received consumer complaints about its product
demonstration and installation services. Marshall, the company's chief executive officer, ordered
investigation to determine the reasons for these complaints. It was found that employees who were hired to
demonstrate and install the products lacked experience. Marshall immediately formed a team who were
trained by technicians to improve their skills. Subsequently, all the consumers who had previously filed
complaints were given effective demonstration. Eventually, the customer service desk started receiving
appreciations and the sales improved. In this scenario, the work team improved _____.

(A) ​manufacturing skills

(B) ​customer satisfaction

(C) ​design skills

(D) ​product diversification

Answer : (B)

13. ​Which of the following is an advantage of cross-training?

(A) ​It suppresses the skills and knowledge of an organization's competitors.

(B) ​It increases external pool of resources for recruitment.

(C) ​It reduces training expenses for an organization.

(D) ​It allows a team to function normally even in the absence of a member.

Answer : (D)

14. ​Carmine Inc. is a software firm that caters to the requirements of its clients. The company follows an
employee-friendly workplace culture. Team members can access all vital and confidential data that is
normally accessible only by managers. This helps in motivating the teams and keeping them well informed.
This scenario illustrates that teamwork increases _____.

(A) ​employee job satisfaction

(B) ​service quality

(C) ​organizational information security

(D) ​grapevine communication

Answer : (A)

15. ​In the context of work teams, which of the following increases employee job satisfaction?

(A) ​Working under an autocratic leadership

(B) ​Being trained to meet the needs of specific customers

(C) ​Taking direct responsibility for the quality of a company's products

(D) ​Being involved in decision-making processes

Answer : (D)

16. ​Which of the following is a disadvantage of work teams?

(A) ​Lack of transparency

(B) ​Initially high turnover

(C) ​Inefficient product development

(D) ​Lack of participation in group decision making

Answer : (B)

17. ​Social loafing occurs when:

(A) ​workers feel intense pressure not to disagree with each other so that a group can approve a
proposed solution.

(B) ​workers develop interpersonal relationships with other team members.

(C) ​workers complete the assigned tasks and socialize with team members.

(D) ​workers withhold their efforts and fail to perform their share of the work.

Answer : (D)

18. ​The finance team of a company conducts a meeting to discuss the worthiness of investing its funds in
the local share market. Although most of the team members support the idea, one member, Mikhail, feels
that the proposed investment is risky as the stock prices of many companies in the market has been erratic.
However, Mikhail does not voice his opinion fearing that his dynamics with the team would be affected. The
phenomenon that reflects Mikhail's psychology is called _____.

(A) ​groupthink

(B) ​reverse psychology

(C) ​apophenia
(D) ​conservative bias

Answer : (A)

19. ​Which of the following is most likely a result of minority domination?

(A) ​Team members withhold their efforts and fail to perform their share of the work.

(B) ​Team members feel intense pressure not to disagree with each other.

(C) ​Team members do not feel accountable for the decision and actions taken by their teams.

(D) ​Team members do not share their views in fear of being criticized.

Answer : (C)

20. ​Which of the following kinds of teams have the most autonomy?

(A) ​Semi-autonomous work groups

(B) ​Self-designing teams

(C) ​Employee involvement teams

(D) ​Traditional work groups

Answer : (B)

21. ​Gillian, a salesman, has completed his day's tasks and is about to leave. Marsha, his supervisor, realizes
that there is a task pending and assigns it to Gillian. Gillian refuses to complete the task by stating that he
has finished his share of work. He suggests Marsha to assign the task to someone else. Marsha states that if
he refuses to complete the task, he would have to look for a different job. Gillian now becomes more
cooperative and agrees to work on the task. Which of the following kinds of team does this case exemplify?

(A) ​A semi-autonomous work group

(B) ​A self-designing team

(C) ​An employee involvement team

(D) ​A traditional work group

Answer : (D)

22. ​Which of the following is true of employee involvement teams?

(A) ​They manage and control all the major tasks directly without getting approval from management.

(B) ​They offer advice and suggestions to management concerning specific issues.
(C) ​They accept recommendations only from management.

(D) ​They permit the team members of a company to make decisions and change the designs of teams.

Answer : (B)

23. ​Which of the following is a difference between employee involvement teams and semi-autonomous work
groups?

(A) ​Members of employee involvement teams can change the designs of teams, whereas members of semi-
autonomous groups cannot change the designs of teams.

(B) ​Employee involvement teams do not have the authority to make decisions, whereas semi-autonomous
groups have the authority to make decisions.

(C) ​Employee involvement teams provide advice and suggestions to management, whereas semi-
autonomous groups do not provide advice and suggestions to management.

(D) ​Members of employee involvement teams are selected based on their experience, whereas members of
semi-autonomous groups are selected based on their expertise.

Answer : (B)

24. ​Which of the following statements is true of the members of self-managing teams?

(A) ​They manage and control all of the major tasks directly related to production of a product or service
without first getting approval from management.

(B) ​They offer advice and suggestions to management concerning specific issues, but they do not have the
authority to make decisions.

(C) ​They are responsible for doing the work or executing a task, but they do not have direct responsibility or
control over their work.

(D) ​They can control and change the design of the teams themselves, the tasks they do and how and when
they do them, and the membership of the teams.

Answer : (A)

25. ​Which of the following statements is true of self-designing teams?

(A) ​They require management approval to perform a task.

(B) ​They control work tasks and team membership.

(C) ​They are also known as self-managing teams.

(D) ​They have less autonomy than employee involvement teams.

Answer : (B)
26. ​Which of the following statements is true of the members of virtual teams?

(A) ​They often meet face-to-face.

(B) ​They are located in a single geographic area.

(C) ​They use email and videoconferencing.

(D) ​They cannot be members of temporary teams.

Answer : (C)

27. ​Which of the following is an advantage of project teams?

(A) ​They give full autonomy to team members.

(B) ​They offer permanent membership.

(C) ​They allow employees to work remotely.

(D) ​They reduce communication barriers.

Answer : (D)

28. ​Which of the following statements is true of team norms?

(A) ​They allow flexibility in timelines of job performance, absenteeism, and safety.

(B) ​They regulate the everyday actions that allow teams to function effectively.

(C) ​They give liberty to team members to behave as they wish.

(D) ​They are written rules that are formally agreed on by team members in signature.

Answer : (B)

29. ​Identify a true statement about team norms.

(A) ​They allow flexibility in timelines of job performance.

(B) ​They are written rules that are formally agreed on by team members in signature.

(C) ​They bestow stronger organizational commitment.

(D) ​They give liberty to team members to behave as they wish.

Answer : (C)

30. ​Which of the following is true of the right team size for good performance?

(A) ​A team must be small enough to encourage minority domination.

(B) ​A team must be small so that it can gain the advantages of team decision making.

(C) ​A team must be large so that the team can be splintered into smaller subgroups.

(D) ​A team must be large enough to take advantage of team members' diverse skills and knowledge.

Answer : (D)

31. ​Which of the following is a disadvantage of a large team?

(A) ​In a large team, it is difficult to take advantage of team members' varied skills and knowledge.

(B) ​In a large team, team members find it difficult to get to know one another.

(C) ​In a large team, team members are overloaded with work due to resource scarcity.

(D) ​In a large team, it is difficult to make decisions as there are diverse perspectives.

Answer : (B)

32. ​Which of the following signs indicates that a team's size needs to be changed?

(A) ​If the team members socialize with each other

(B) ​If employee turnover is low

(C) ​If a few members dominate the team

(D) ​If the team members have diverse perspectives

Answer : (C)

33. ​Which of the following statements is true of affective conflict?

(A) ​It is characterized by a willingness to examine, compare, and reconcile differences to produce the best
possible solution.

(B) ​It focuses on problem-related differences of opinion that eventually lead to improvements in team
performance.

(C) ​It relates to the emotional reactions that can occur when disagreements become personal rather than
professional.

(D) ​It involves disagreements among team members because their different experiences and expertise lead
them to different views of the problem and solutions.

Answer : (C)

34. ​Which of the following is a characteristic of cognitive conflict?

(A) ​Reconciliation

(B) ​Resentment

(C) ​Cynicism

(D) ​Hostility

Answer : (A)

35. ​Unlike cognitive conflict, affective conflict:

(A) ​undermines team performance by preventing teams from engaging in the kinds of activities that are
critical to team effectiveness.

(B) ​is characterized by a willingness to examine, compare, and reconcile differences to produce the best
possible solution

(C) ​increases the satisfaction of team members, leads to cordiality between coworkers, and increases team
cohesiveness.

(D) ​refers to the emotional reactions that can occur when disagreements between coworkers are
professional rather than personal.

Answer : (A)

36. ​In which of the following ways can teams have healthy conflicts?

(A) ​By forcing a consensus to resolve issues

(B) ​By establishing individual goals

(C) ​By using limited and subjective data

(D) ​By focusing on issues rather than personalities

Answer : (D)

37. ​Vanessa is appointed as the project manager for a project on new product development at Glacier Inc.
After selecting employees from different functional areas to work as a team, she conducts a meeting with
the new team members so that they can get to know each other. Following a brief interaction session,
Vanessa presents the team norms to them. This scenario illustrates that Vanessa's team is in the _____ stage
of team development.

(A) ​storming

(B) ​norming

(C) ​performing

(D) ​forming
Answer : (D)

38. ​Which of the following statements is true of the norming stage of team development?

(A) ​Team members are likely to disagree about what the group should do in the norming stage of team
development.

(B) ​Team members try to establish a favorable role for themselves on the team in the norming stage of team
development.

(C) ​Team members begin to settle into their roles as team members in the norming stage of team
development.

(D) ​Team members meet each other for the first time in the norming stage of team development.

Answer : (C)

39. ​Which of the following is a declining stage when teams are not effectively managed?

(A) ​De-performing

(B) ​De-forming

(C) ​De-porting

(D) ​De-merging

Answer : (B)

40. ​Which of the following is necessary for stretch goals to effectively motivate teams?

(A) ​Teams must be empowered with control of resources, such as budgets, workspaces, and computers.

(B) ​Teams must include employees from a single functional area.

(C) ​Teams must go through the process of multilevel reviews and sign-offs to get management approval
before making changes.

(D) ​Teams must have a low degree of autonomy over how they achieve their goals.

Answer : (A)

41. ​Which of the following statements is true of compensation?

(A) ​Skill-based pay works best in relatively stable environments where employees can focus on improving
productivity, cost savings, or quality.

(B) ​Nonfinancial awards tend to be most effective when teams or team-based interventions are first
introduced.
(C) ​Gainsharing is most effective for self-managing and self-directing teams performing complex tasks.

(D) ​Gainsharing programs are especially effective when coupled with management recognition, such as
awards, certificates, and praise.

Answer : (B)

SHORTANSWER

42. _________ is the degree to which workers in a team have the discretion, freedom, and independence to
decide how and when to accomplish their jobs. A. Synergy
B. Cohesiveness
C. Groupthink
D. Autonomy
Answer : Autonomy

43. For most teams, the right size is somewhere between _________ members. A. ten and thirteen
B. three and five
C. six and nine
D. two and six
Answer : six and nine

44. _________ is the stage of team development when team members jockey for position and try to establish
a favorable role for themselves on the team. A. Storming
B. Norming
C. Performing
D. Forming
Answer : Storming

45. _________ means giving teams the ability to change organizational designs, policies, and practices if
doing so helps them meet their stretch goals. A. Social loafing
B. Bureaucratic immunity
C. Structural accommodation
D. Competency mapping
Answer : Structural accommodation

46. _________ means that teams no longer have to go through the frustratingly slow process of multilevel
reviews and sign-offs to get management approval before making changes. A. Social loafing
B. Bureaucratic immunity
C. Structural accommodation
D. Minority domination
Answer : Bureaucratic immunity

47. A(n) _________ is a team intentionally composed of employees from different functional areas of an
organization.Answer : cross-functional team

48. A(n) _________ is a team created to complete specific, one-time projects or tasks within a limited
time.Answer : project team
49. In the _________ stage of team development, team members often become intensely loyal to one another
and feel mutual accountability for team successes and failures.Answer : performing

50. ​_____ represents the variances or differences in ability, experience, personality, or any other factor on a
team.Answer : Team diversity

51. In the context of team compensation and recognition, _________ programs pay employees for learning
additional skills or knowledge.Answer : skill-based pay