Dialogue between a clerk and a client complaining about

computer problem that was bought in a store

Store Clerk: Good morning, how can I help you?

Customer: Hi, I’d like to make a complaint about a defective laptop

I bought here last month.

Store Clerk: Do you have your store receipt with you?

Customer: Yes, I do. Here you go.

Store Clerk: There’s a one-year store warranty on this computer.

We’ll be able to take a look at it today at no charge to you. If we
can’t find the problem. We will exchange it for a new one.

Customer Thank you. I’d appreciate that.

Store clerk: What seems to be the problem?

Customer: I think it’s overheating.It gets so hot whenever I use it.

Store Clerk: That is strange for such a new computer. Perhaps

there’s something wrong with the cooling fan. Could I take a look?

Customer: Sure, here it is.

Store clerk: Everything looks ok on the outside.Could I ask a few

questions?

Customer: Yes, of course.

Store clerk: How long to you use it for before it overheats?

Customer: It usually feels very hot after one or two hours.

Store clerk: When it overheats, do you notice any loss of function?

Does Windows run slower?
Customer: I have noticed that the touchpad becomes less sensitive
to my touch, actually.

Store Clerk: What do you usually do on the laptop?

Customer: I use it to check my emails and write articles for my

blog.

Store clerk: That shouldn’t cause it to overheat. The internal fan

should be able to handle that.

Customer: Can you tell me what’s wrong with it then?

Store clerk: There could be something wrong with one of

the components. Perhaps the battery, or the hard drive. Let me
have a look.

Customer: Ok.

Store clerk: I’ve just finished running hardware diagnostics on the

laptop. Everything looks fine. The good news is that the memory
processor, BIOS, mainboard, and battery are all working properly.
There doesn’t seem to be any damage or defects with any of the
hardware.

Customer: So, what could the problem be?

Store clerk: That depends. Is the area where you use the laptop
exposed to direct sunlight or heat?

Customer: Not at all. I use it in the bedroom at night.

Store clerk: Do you sit on the bed when using the laptop?

Customer: Yes, It’s usually on top of the covers on my lap. Why?

Store clerk: That’s probably why it’s overheating. The covers
prevent the ventilation system from working properly. The cloth
blocks the bottom and side vents.

Customer: That makes sense. So, if I don’t use the laptop on my

bed, will it be ok?

Store clerk: It should be perfectly fine. Just remember wherever

you use it to allow air flow freely through those vents.

Customer: Thank you, I will.

Retail Store Complaints Vocabulary

Warranty
A written promise, from the maker of a product or the shop where
you bought it, to either fix or replace a product within a period of
time if there is a problem with it.

 My new fridge broke, but I have a 1-year warranty on it, so

the shop will take it back.
Receipt
A written document you get when you buy something that shows the
detail of what you bought on it.

 I need to bring these shoes back to the shop. Where’s

the receipt?
Defective
Broken or not working properly.

 When you have a defective condom, you may end up a

parent.
Exchange
To swap one thing for another thing. Normally of equal value.

 I would like to exchange 100 US dollars for Euro’s, please.

Return Policy
A store’s rules about how you can or cannot bring a product back to
the shop if you don’t like it, or it there’s something wrong with it
after you have bought it.
  What’s your store’s return policy for electronics?
Refund
To get the money you paid for a product back if you bring it back to
the shop where you bought it.

 I would like a refund, please. This pizza was already half

eaten when I opened the box.
Store credit
I promise given to you by the store, after returning a product, to get
something in their shop of the same value as the product you
returned.

 I have a store credit of $50 with Myers because I took that

blue dress back last week.