MANAGEMENT SKILLS TARGET

Determine the roles and responsibilities of a manager.

Build up teamwork and a friendly working place.
Effective communication skills and motivation for
workers.
Improve solving problem skills.
Effective time management to work successfully.
 PART I: MANAGER ROLE
TO BE A PROFESSIONAL
A manager does
MANAGER the work through
another person.
The results of the
manager's job
depend on the
results of the
employee.
Responsibility of the manager Three types of management
Promote the implementation of the work.
Connect information between supervisors and workers. Mild
Monitor Hard working
Indecisive
Guide and support worker. Uncontrollable No criticism,
emotion Lack of suggestions
Solve working issues. Shout at others bravery
Arrogant Arbitrary
Ensure implemented regulations.
To shift the blame
Profession
Concern about rights and obligations of workers on others

Open
Be calm and mature
Respect other
person
Three steps to influence Build a positive attitude

Positive thinking:
Seen opportunities in all
Direct Impact circumstances
See the good in others
To build a relationship Always look ahead and
believe in a better future

To set an example for others

Capacity required by the manager PART II: TIME MANAGEMENT SKILLS
Knowledge

S Skill
Attitude
A

ASK model
 TIME DEFINITION What is time management?
Time is a valuable asset with three characteristics
Time management is defined
Limitation as the time that you can
No change control.
Hard to value
 Thieves of time Time management process
Set purpose
Interruption

Break down your goals

Paper

Determine your manageable action steps

Phone
Sort your priority action steps
Visitor
Group the same job again
Meeting
Set up your schedule
 SMART Goal Priority

Specific A - Must do
Measurable
Achievable B - Should do
Realistic
Time bound C - Can do
PART III: COMMUNICATION SKILLS
AND EXCHANGE INTERNAL
INFORMATION
WHAT IS COMMUNICATION?
Communication is two-way exchange between two
objects.
2 parties communicate need to understand each other
and have exactly information.
 FORMS OF COMMUNICATION
Receive
Send
information

Code information Decode Speak

information

Idea
Wisher Understand
Opinion
TRANSLATION BY LANGUAGE
Write
Sender Message Receiver
USE EFFECTIVE SPEECH NON-VERBAL COMMUNICATION

Exactly Brief

Costume
Make up Body movement Distance communication

fff

Simple
Clearly

Eyes Chart
6 Ways to create sympathy in
communication
Professional appearance

Care about others honestly

Keep your smile

Memorize their name

Listen and encourage them to talk

more about them.

Tell them what they are expecting.