Running head: BELATED CASE 1

Belated Lab Test Performance Improvement Opportunity

Student

Institution

Professor

Course

Date
 BELATED CASE 2

Part l: Flow Chart

The workflow that is currently being used is created and illustrated using the flowchart that

follows the complete procedure that was described in the first meeting. This will help the group

make decisions about potential problems with the way things are going now.

PHYSICIANS

LAB TEST WRITE-UP

NURSES

STAT (1 HR) URGENT (4 hRS) ROUTINE (8 HRS)

PATIENT NAME

LABORATORY PICK-UP POINTS

LABORATORY STAFF PICK-UP

LABORATORY PROCESS

STAT (1 HR) URGENT (4 hRS) ROUTINE (8 HRS)

RESULT RELEASE AND PICK-UP

CHART AND FLAG BY NURSES

BELATED CASE 3

Part II: Graph Work

Routine Urgent

Standard 334 178 77 589

Number

Standaerd Total 57% 30% 13% 100%

Percentage

Cumulative 575 87% 100%

percenrage

TEST GRAPH
400

350

300

250

200

150

100

50

0
standard number Standaerd Total Cumulative
Percentage(%) percenrage(%)

Series1 Series2 Series3

BELATED CASE 4

The graph indicates that in order to increase production, the team must make more place for

urgent routines. 334, 178, and 77 out of 1041, 2121, and 459 cases, respectively, correspond to

the number of cases that exceed the standard. There is a good likelihood that the team will need

to hire more personnel because 57, 30 and 13 percentage points are above average. The team

may not be able to satisfy the needs of the clients they are accustomed to, which would affect the

quality of their services, if there is a lack of workers. In addition to hiring more people to meet

deadlines, the team might need to create a department just for urgent cases. The likelihood that

the team members will successfully complete the duties at hand is high when these cases are

assigned a specific region or areas of attendance.

The graph's overall message is that, at any given time, more than 10% of urgent routines—or

13%, 30%, and 57%—exceed the standard. Given these figures, it is vitally necessary to take

action in order to provide the team with the physical resources and technical expertise needed to

achieve scalability both in the short and long term. In this context, scalability is synonymous

with handling as many tasks and clients as you can quickly and with the fewest resources

necessary.

I don't believe the team has access to adequate information. I would like the following data to

have resonance:

• The types of urgent cases

• Amount of urgent cases per day

 The number of urgent cases each week

 A list of team members assigned to urgent cases

 The number of hands needed to handle urgent cases

 Frequent causes of urgent cases

BELATED CASE 5

The above data will not come from a farfetched place; it will simply be sourced from the

immediate work environment by the team. To get more information, what the immediate work

environment needs to do is to come up with important categories such as the ones shown above

{that they think they have not been including }. After coming up with the above categories, it is

then important to find out the rate of occurrence of events tied to said categories. To achieve this,

lists can be made (of categories), and every team member can be assigned the responsibility to

look out for and make a tally of the observations they manage to make.